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Donley Ford of Mt. Vernon - Service Center

Mount Vernon, OH

4.6
284 Reviews

284 Reviews of Donley Ford of Mt. Vernon - Service Center

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June 19, 2021

Anyone can service a car. Your desk personnel took the time to care. Someone called to reschedule an appointment. They listened. They cared. That's service. More

by Mimi barb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina @ Service
Jun 21, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the wonderful review, this is what we love to hear! We know that our customer's time is extremely valuable! Tina will be happy to hear this. We look forward to working with you again in the future and thank you for your business!

June 17, 2021

I'm always in and out and taken care of in record time. I get my oil changed and my check ups at this Donley in MOUNT Vernon ohio. More

by elfredalg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Casebolt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Renner
Jun 17, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the wonderful review! We're glad to hear about your positive experiences with us! We will share this with the team and we look forward to working with you more for years to come!

June 11, 2021

I have been coming to Donley for over ten years. I come there because I have confidence that my vehicles will be serviced right. We will be replacing our 2011 escape in the next year or so. We will be ch More

by grigg687
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Antill
Jun 11, 2021 -

Donley Ford of Mt. Vernon responded

Thank you Gary, for the awesome review! You are truly a valued customer! We look forward to assisting you with your next vehicle purchase! Let us know if you have any questions along the way in your searches!

June 11, 2021

Great service! Done fast, was given a ride to work and picked up to get my care. Awesome people!! I will continue to use Donely’s More

by Judith.henwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff in service and the gentleman that always takes me to work and picks me up
Jun 14, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the wonderful review! We always enjoy hearing from our repeat customers, your business is truly valued! We will share this with Jeff and the rest of the service team and we look forward to your next visit!

June 04, 2021

Darla really made it easy to have my service done , really appreciated that. I don’t need them often, but when I do they always seem to pull through!! Greg More

by greg.goudy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Donley Ford of Mt. Vernon responded

Thank Greg for the positive review! We're glad to hear that Darla and the team made your visit with us exceptional! We look forward to working with you again in the future!

June 04, 2021

Knowledgeable and caring people. They get my service scheduled on a timely bases and are on time. I would buy my ne,t vehicle there as well. 👍🏻😁 More

by RANDLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The young woman who manages the service dept. I don't know her name.
Jun 04, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the awesome review! The service team will be so glad to hear it! We're always happy to hear from our repeat customers! We look forward to working with you more in the future and if you decide to purchase a new vehicle, we'd love to assist you!

May 24, 2021

Properly diagnosed and completed on time! Car is running great and I would recommend the service department at this dealership. Not much else to say! More

by GGARLAND0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorea Kellem, Sarah Wilson
May 24, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the positive review and recommendation! We're happy to hear we exceeded your expectations! We will surely share this with the rest of the team and we look forward to assisting you more in the future!

May 24, 2021

I was tacking my 2020 F150 out of state and needed to get the oil changed before we left. There wasn’t any appointments available but they managed to squeeze me in. I’ve been dealing with Mount Vernon Donley More

by Mmckenzie786
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Casebolt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Renner
May 24, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the wonderful review and recommendation! We're glad to hear we got you taken care of and got you back on the road! We will share this with the rest of the team and we look forward to taking care of you again in the future!

May 20, 2021

It is always a pleasure to walk in to Donley Ford - Lincoln of Mt. Vernon. Brian is always happy to help me look for and better yet find what I need. The service department is friendly and makes sure More

by tinaW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina in the Service Department, Brian Antill, Jeffrey Renner
May 24, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the awesome review! We're always glad to hear from our repeat customers! We will share this with Brian and the rest of the crew and we look forward to keep your trucks running like new for many more years!

May 19, 2021

As always a pleasure to deal with. The CS reps are always working hard to get what you need. Worth the visit to Donley Ford. More

by SCWOZ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorea Kellem
May 20, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the positive review! We truly value you as a customer! Thank you for taking the time to leave us a review and let us know if you need assistance in the future!

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