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Donley Ford of Mt. Vernon - Service Center

Mount Vernon, OH

4.6
284 Reviews

284 Reviews of Donley Ford of Mt. Vernon - Service Center

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August 31, 2021

They did great work. Very nice and professional. I buy all my cars and trucks at Donley. I have my car and truck serviced at Donley. More

by DSHINK_99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina and Jeff in service. 5 star, Jeffrey Renner, Alicia Childs
Sep 01, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the wonderful review. We always appreciate hearing from our repeat customers, your business is truly valued! We will share your feedback with the team and we look forward to your next visit!

August 26, 2021

Call on short notice and asked if our truck could have some preventive maintenance for a drive to South Carolina. They were able to get us right in and the price was right!!! We got a very pleasant surp More

by diltsfam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
We did not work with any of these people for the service.
Aug 30, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the fantastic review, we truly value your business! We're glad we could get you in quickly and back on the road. We will share this with the service team and we hope to work with you more for many years to come!

August 20, 2021

It was an oil change. They did the job in a timely and professional manner. There is not much more that can be said about an oil change. They changed the oil and rotated the tires and I paid the bill. More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Aug 25, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review. We look forward to assisting you more in the future!

August 17, 2021

The service department is helpful and friendly. I always appreciate their efforts to work around my schedule. The pricing is on the high side, but I guess they gotta do what they gotta do. If I am willing t More

by 22RIFLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina, Etc.
Aug 18, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star rating. We strive to provide the best quality service to all of our customers. If you have any additional conserns regarding pricing, please feel free to reach out to our Service Manager Darla at 7403922222 EXT: 3050.

August 16, 2021

Service Dept at Donley Ford Mt Vernon is top rate! They care for yp ur vehicle and make solid recommendations and explain what work is needed. I wouldn't trust my vehicles to any other place for service a More

by cphtjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina
Aug 18, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the wonderful review and recommendation! Feedback from our repeat clientele is truly appreciated, thank you for being a valued Donley customer! We will surely share this with the service team and we look forward to working with you more in the future.

August 16, 2021

Tina and the group communicated well with me. They did alot of work in a short time. It's a good thing you have a strong service team, since there is no trucks to sell at the time! Overall Very Satisfied! More

by SMCKENZIE0
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tina
Aug 18, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star rating! The service team will be happy to hear your positive feedback. Fortunately our new inventory is starting to grow. We thank you for choosing Donley Ford of Mt. Vernon as your vehicle maintenance provider and we hope to work with you more along the way!

August 10, 2021

Tina and the team was great to work with. AND they even washed my car :-). Freindly and car was ready when they said it would be More

by bethshaw165
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina
Aug 12, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the review. Everyone loves a clean car! We will share this with Tina and the team and we look forward to your next visit with us!

August 09, 2021

Friendly, knowledgeable, efficientEasy to get scheduled Friendly, knowledgeable, efficient Easy to get scheduled and always on time. Enjoy the hometown feeling where people know your name and remember past More

by higgins3909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Antill
Aug 09, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the wonderful review. We're glad to hear that the team provided you with the quality hometown service you've come to expect. We look forward to serving you more for years yet to come! Don't hesitate to reach out with any questions or concerns you may have.

August 04, 2021

I always get great service at the Mt. Vernon’s service department. They are very friendly and very helpful when dropping my truck off for service. More

by jjewell2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff in the service department
Aug 09, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the positive review. We always appreciate hearing from our return clientele, your business is truly valued! We will share this with Jeff and the team and we look forward to working with you more in the future!

July 27, 2021

After i dropped my car off for a oil change i went to pick it up not even a mile down the road and and i had 2 flat tires. More

by carleyseitz01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffrey Renner, Alicia Childs
Jul 29, 2021 -

Donley Ford of Mt. Vernon responded

We understand your frustration with a situation like this. If you could, please contact our Customer Relations Specialist, Connor, at 7403922222 Ext: 3004. We would like to gather a little bit more information from you on the situation, it hopes to find an answer as to what exactly happened. Thank you, and we hope to speak to you soon!

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