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Donley Ford of Mt. Vernon - Service Center

Mount Vernon, OH

4.6
284 Reviews
Call Service Center (740) 392-2222

284 Reviews of Donley Ford of Mt. Vernon - Service Center

Sort by
April 16, 2024

I bought my 2015 Chevy Equinox at Donley in Mt Vernon. They treated me like a king. I have all of my service for the Equinox done there and they do a great job! More

by frenchie067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayme Giffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 03, 2023

I took my F150 in for a starter issue. They did nothing and said nothing was wrong. The starter will barely crank when hot but is fine when cold. They would not warranty the starter and it More

by NHRAFAN18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service department
Report | Print
December 28, 2022

Once again, the service department hit it out of the ballpark. Leah and Tina were friendly and so helpful (like always), and the service guys were awesome. I brought my Fleet truck in for service, and i More

by jjewell2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah & Tina
Report | Print
Dec 29, 2022 -

Donley Ford of Mt. Vernon responded

Thank you so much for your kind words. Our service department works so hard to make sure we are convenient and timely while we have your vehicle. Please don't hesitate to reach our if you need anything. We appreciate your business and look forward to seeing you again in the future.

December 13, 2022

A pleasant experience everyone is friendly and helpful makes you feel welcome and important I appreciate it More

by JORURINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Dec 14, 2022 -

Donley Ford of Mt. Vernon responded

Thank you so much for your feedback. We truly appreciate you and look forward to seeing you again in the future!

November 11, 2022

everyone we delt with was great to work with . donley fords staff is worth giving a try if your in the market for new or used vehicle . More

by rroe5555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabe Atherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Niki Evanoff, Jeffrey Renner
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Nov 11, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for your kind words. We try to deliver this kind of experience every time. We are so happy you chose us and hope to earn your business again in the future.

November 05, 2022

Always pleasant to deal with. Does a great job. Great at communicating with the customer More

by tydi24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Nov 08, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for your feedback. We are so happy to have met your expecations on your service visit. We are always here when you need us, see you next time.

October 04, 2022

Checked car for warning light and found nothing but was reassured that car was ok. More

by DSLS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Oct 07, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for your review. We are here if you need us again in the future.

October 03, 2022

The dealership was very helpful, got my car repaired done and kept in touch with the process. Friendly service More

by SOSWALT997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Oct 07, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for your feedback. We are so happy you chose to have us take care of your vehicle and hope to earn your business again in the future. We are just a phone call away.

September 14, 2022

The service was good and didnt have to wait long. Explain the papers on the service. More

by PV4155
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Sep 15, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for your time in submitting feedback. We are happy that you were satisfied with your appointment in the serivce department. We appreciate your business and look forward to helping you again in the future.

September 08, 2022

The driveshaft from a Ford recall took a long time to have delivered, no fault of the dealership. It was installed and ready to go earlier than was expected. Quality work and excellent service. More

by JFRYE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Armstrong, Tina Beaver
Report | Print
Sep 12, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for your feedback. We truly appreciate your patience and understanding in this situation. I'm sure you know if we could carry these in stock so you would never have to wait, we absolutely would. Thanks again for your understanding and we look forward to seeing you again in the future. Please don't hesitate to reach out if you need anything, we are always here to help.

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