Donalson Chevrolet Buick GMC - Service Center

Service department is great. But very disappointed in your sales department. Good day!no no guarantee me with yourself after purchasing mine I would like to trade it in, so have But very disappointed in your sales department. Good day!no no guarantee me with yourself after purchasing mine I would like to trade it in, so have a good day ! More

I’m handicapped and had to struggle to walk inside to get a service advisor to help me. I had an appointment for an oil change and tire rotation on my 2024 Denali Ultimate. After the service was completed a a service advisor to help me. I had an appointment for an oil change and tire rotation on my 2024 Denali Ultimate. After the service was completed a nice lady came to the waiting room to tell me that my vehicle was ready. The cashier handed me the keys and the service lady told me that my vehicle was parked out on the lot. Never offered to bring it under the portico for me, so I struggled my way across the lot to get it myself. I was also somewhat disappointed that I didn’t get an exterior wash either. My vehicle wasn’t that dirty, but a rinsing off would have been much appreciated. I own an Acura MDX and when I bring it in for service they always have it washed when I pick it up. Just a goodwill builder in my opinion. More

From Alex to Justin to Merritt and Keenan, this team of auto professionals made my new car buying experience a pleasure from beginning to end. I will continue to make the trip from Beaumont to Donalson for auto professionals made my new car buying experience a pleasure from beginning to end. I will continue to make the trip from Beaumont to Donalson for my future vehicle needs. More

Janna has always taken care of us and our vehicles, highly recommend the Service Department, just wish the Sales Department was of the same caliber for providing service. highly recommend the Service Department, just wish the Sales Department was of the same caliber for providing service. More

Great location, Excellent service, professional and courteous. Highly this dealership and service department. Facility is always clean courteous. Highly this dealership and service department. Facility is always clean More

Service Rep was great. Charlie Mitchell, who did the work was also great, fulling explaining what work he performed. The service department is always top notch. Charlie Mitchell, who did the work was also great, fulling explaining what work he performed. The service department is always top notch. More

Service rep was very nice and educated about my vehicle. She did a great job She did a great job More

Friendly helpful and great service! Offered us everything from making the appointment to getting us serviced in amount of time they said it would take , by the way did I say friendly ! Offered us everything from making the appointment to getting us serviced in amount of time they said it would take , by the way did I say friendly ! More

Prompt a Courteous Service. . Clear explanation of what services are being performed, additional items to be addressed, cost, and time. . Clear explanation of what services are being performed, additional items to be addressed, cost, and time. More

We have a break down last Saturday. After speaking to Janna in service dept at Donald’s GMC in Silsbee TX, we opted to bring truck in to Jasper TX dealer, Lake Country Chevrolet which e After speaking to Janna in service dept at Donald’s GMC in Silsbee TX, we opted to bring truck in to Jasper TX dealer, Lake Country Chevrolet which ended up being a huge mistake. They, for whatever reason, didn’t or couldn’t find where it was warranty work. That was on Monday then Tuesday morning we arrived with a tow truck to pick up truck, still sitting on lot in back. Next thing we know we’re headed to the cashiers office finding out we were being charged $150 for them diagnosing the problem. Janna spoke to service person, Lauren, in Jasper trying to help her how to find where it’s warranty work. That went downhill in a hurry. Next we end up in managers office, Jim McCastland, due to us refusing to pay $150….FOR WARRANTY WORK!! Last thing, we were told in no uncertain words…DON’T EVER COME BACK HERE!! And at same time slammed down our keys on his desk. Those words came from Jim McClastland himself!! We wouldn’t go back to that dealer if they were the last one on earth!!! Janna in Silsbee was kept in the loop. We took truck to her and problem was correct within the hour…back on the road…problem solved!! Donald’s GMC has the best service department and Janna is #1 with us!! Can’t praise her enough!! More