Donalson Chevrolet Buick GMC - Service Center
Silsbee, TX
876 Reviews of Donalson Chevrolet Buick GMC - Service Center
Fantastic dealership service, friendly atmosphere and on time service .Would recommend this dealership to other people! time service .Would recommend this dealership to other people! More
One of the best dealership that I have had. Would recommend this to other people! Would recommend this to other people! More
Excellent service and minimal waiting time. Service dept. Went out of there way to service my vehicle on short notice. Service dept. Went out of there way to service my vehicle on short notice. More
This dealership has awesome service. Everyone is super friendly and work is efficient and quick Everyone is super friendly and work is efficient and quick More
Quick to resolve any issues and provide the customer with detailed follow up. Easy to coordinate with and willing to work around any schedule to accommodate a busy schedule. detailed follow up. Easy to coordinate with and willing to work around any schedule to accommodate a busy schedule. More
Bob Tarver was very knowledgable and thorough. Keenan the finance guy explained the process very efficiently and in a timely manner. Jewel in service was very efficient as well. Keenan the finance guy explained the process very efficiently and in a timely manner. Jewel in service was very efficient as well. More
While the service was excellent from start to finish, the big surprise at payment was not. We would have brought a check had we known there would be a 3% fee for credit card payment. My suggestion: either bu big surprise at payment was not. We would have brought a check had we known there would be a 3% fee for credit card payment. My suggestion: either build the fee into the cost since the majority pay with card now OR notify the customer when calling to inform them that their vehicle is ready so they can have the option to avoid the fee. That adds up on large repair bills. More
Jana was awesome! She got my parts ordered and got me in quick to get my suv fixed. She got my parts ordered and got me in quick to get my suv fixed. More
I went in to have service done on my car. The item they replaced affected the oil in my car. The Oil Cooler had not been working and all my oil was dirty, brown, and had a burnt smell. When I The item they replaced affected the oil in my car. The Oil Cooler had not been working and all my oil was dirty, brown, and had a burnt smell. When I went to go get my car, they left the dirty stinky burnt oil in there. I don't understand because I thought the oil is the life blood of vehicles. Anyway, I was not pleased to find out they did not address this problem when they had a chance to change it while it was in the shop. Now, I have to make a special trip back to have that done. Other than that problem, the staff kind and efficient. More
They did not rotate my tires. That’s supposed to be done with the oil change. This is like the second time they didn’t do it. That’s supposed to be done with the oil change. This is like the second time they didn’t do it. More