Donalson Chevrolet Buick GMC - Service Center

Janna has always taken care of us and our vehicles, highly recommend the Service Department, just wish the Sales Department was of the same caliber for providing service. highly recommend the Service Department, just wish the Sales Department was of the same caliber for providing service. More

Great location, Excellent service, professional and courteous. Highly this dealership and service department. Facility is always clean courteous. Highly this dealership and service department. Facility is always clean More

Service Rep was great. Charlie Mitchell, who did the work was also great, fulling explaining what work he performed. The service department is always top notch. Charlie Mitchell, who did the work was also great, fulling explaining what work he performed. The service department is always top notch. More

Friendly helpful and great service! Offered us everything from making the appointment to getting us serviced in amount of time they said it would take , by the way did I say friendly ! Offered us everything from making the appointment to getting us serviced in amount of time they said it would take , by the way did I say friendly ! More

Prompt a Courteous Service. . Clear explanation of what services are being performed, additional items to be addressed, cost, and time. . Clear explanation of what services are being performed, additional items to be addressed, cost, and time. More

Service rep was very nice and educated about my vehicle. She did a great job She did a great job More

We have a break down last Saturday. After speaking to Janna in service dept at Donald’s GMC in Silsbee TX, we opted to bring truck in to Jasper TX dealer, Lake Country Chevrolet which e After speaking to Janna in service dept at Donald’s GMC in Silsbee TX, we opted to bring truck in to Jasper TX dealer, Lake Country Chevrolet which ended up being a huge mistake. They, for whatever reason, didn’t or couldn’t find where it was warranty work. That was on Monday then Tuesday morning we arrived with a tow truck to pick up truck, still sitting on lot in back. Next thing we know we’re headed to the cashiers office finding out we were being charged $150 for them diagnosing the problem. Janna spoke to service person, Lauren, in Jasper trying to help her how to find where it’s warranty work. That went downhill in a hurry. Next we end up in managers office, Jim McCastland, due to us refusing to pay $150….FOR WARRANTY WORK!! Last thing, we were told in no uncertain words…DON’T EVER COME BACK HERE!! And at same time slammed down our keys on his desk. Those words came from Jim McClastland himself!! We wouldn’t go back to that dealer if they were the last one on earth!!! Janna in Silsbee was kept in the loop. We took truck to her and problem was correct within the hour…back on the road…problem solved!! Donald’s GMC has the best service department and Janna is #1 with us!! Can’t praise her enough!! More

The service department goes out of their way to make sure your need are taken care of. your need are taken care of. More

Great service and personnel car was ready quicker than was told will use this dealership in the future was told will use this dealership in the future More

Professional service, friendly , attentive to the customers. Very knowledgeable staff. Recommends service reminders. Excellent communication customers. Very knowledgeable staff. Recommends service reminders. Excellent communication More