Donalson Chevrolet Buick GMC - Service Center

I called the first part of January to set up an appointment for my truck and was told it would be the end of January before they could get to it for a diagnostic. I then had my truck towed on the appointment for my truck and was told it would be the end of January before they could get to it for a diagnostic. I then had my truck towed on the 24th of January thinking that it was going to have someone doing a diagnostic on it the next week. Next week came with no diagnostics. I think it was the first part of March before anyone ever really done a diagnostic for my truck. Was told that it would be finished on March the 19th and ready for pickup on the 20th, received a call on the 20th saying that it wasn't ready yet and The mechanic would have it completed on Friday evening, but wouldn't have time to test drive it until Monday evening. Finally on March the 24th I got my truck back. I missed 4 days of work waiting for my truck to get out of the shop. More

Exceptional customer service, professional staff, professionals in every aspect, I will continue to bring all my vehicles to Donalson for service needs. professionals in every aspect, I will continue to bring all my vehicles to Donalson for service needs. More

Very nice people in the Service Department. Would recommend them 100%. Make an appointment they get you in and out. Would recommend them 100%. Make an appointment they get you in and out. More

Everyone I met was friendly and helpful. They answered all my questions to my understanding.. They answered all my questions to my understanding.. More

On our 1995 tahoe the engine starter began to drag so donalson chevrolet worked in my truck with their schedule and and also gave me a $50 discount. Go Meagan,Jenna,Jewel and Nichole. donalson chevrolet worked in my truck with their schedule and and also gave me a $50 discount. Go Meagan,Jenna,Jewel and Nichole. More

Very professional and fast! ! Always very polite. No bad words to say about this company!! ! Always very polite. No bad words to say about this company!! More

Did the work but didn't show true customer care or want to help me the next day when stranded on side of road. to help me the next day when stranded on side of road. More

Service department is great. But very disappointed in your sales department. Good day!no no guarantee me with yourself after purchasing mine I would like to trade it in, so have But very disappointed in your sales department. Good day!no no guarantee me with yourself after purchasing mine I would like to trade it in, so have a good day ! More

I’m handicapped and had to struggle to walk inside to get a service advisor to help me. I had an appointment for an oil change and tire rotation on my 2024 Denali Ultimate. After the service was completed a a service advisor to help me. I had an appointment for an oil change and tire rotation on my 2024 Denali Ultimate. After the service was completed a nice lady came to the waiting room to tell me that my vehicle was ready. The cashier handed me the keys and the service lady told me that my vehicle was parked out on the lot. Never offered to bring it under the portico for me, so I struggled my way across the lot to get it myself. I was also somewhat disappointed that I didn’t get an exterior wash either. My vehicle wasn’t that dirty, but a rinsing off would have been much appreciated. I own an Acura MDX and when I bring it in for service they always have it washed when I pick it up. Just a goodwill builder in my opinion. More

From Alex to Justin to Merritt and Keenan, this team of auto professionals made my new car buying experience a pleasure from beginning to end. I will continue to make the trip from Beaumont to Donalson for auto professionals made my new car buying experience a pleasure from beginning to end. I will continue to make the trip from Beaumont to Donalson for my future vehicle needs. More