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Donalson Chevrolet Buick GMC - Service Center

Silsbee, TX

4.7
876 Reviews
Today: 7:00 AM - 5:00 PM Open Now
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876 Reviews of Donalson Chevrolet Buick GMC - Service Center

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March 28, 2025

I called the first part of January to set up an appointment for my truck and was told it would be the end of January before they could get to it for a diagnostic. I then had my truck towed on the More

by KIMGAYLE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jewel Payne
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2025

Exceptional customer service, professional staff, professionals in every aspect, I will continue to bring all my vehicles to Donalson for service needs. More

by COX.NATHANIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2025

Very nice people in the Service Department. Would recommend them 100%. Make an appointment they get you in and out. More

by bonnygal67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2025

Everyone I met was friendly and helpful. They answered all my questions to my understanding.. More

by RMROLLINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2025

On our 1995 tahoe the engine starter began to drag so donalson chevrolet worked in my truck with their schedule and and also gave me a $50 discount. Go Meagan,Jenna,Jewel and Nichole. More

by THOMASMORE702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meagan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2025

Very professional and fast! ! Always very polite. No bad words to say about this company!! More

by vlee1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2025

Did the work but didn't show true customer care or want to help me the next day when stranded on side of road. More

by DH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Janna Weatherspoon
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2025

Service department is great. But very disappointed in your sales department. Good day!no no guarantee me with yourself after purchasing mine I would like to trade it in, so have More

by KIT82053
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keenan Simon
2.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2025

I’m handicapped and had to struggle to walk inside to get a service advisor to help me. I had an appointment for an oil change and tire rotation on my 2024 Denali Ultimate. After the service was completed a More

by whughh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Ozan
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2025

From Alex to Justin to Merritt and Keenan, this team of auto professionals made my new car buying experience a pleasure from beginning to end. I will continue to make the trip from Beaumont to Donalson for More

by ericmeadows
Recommend Dealer
Yes
Employees Worked With
Keenan Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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