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Don's Ford - Service Center

Utica, NY

4.6
141 Reviews

141 Reviews of Don's Ford - Service Center

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October 18, 2024

I am always pleased with the service I receive. The men at the desk are a pleasure to work with and I would recommend this service area to anyone. More

by TSCHAFER30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Swald
Oct 21, 2024 -

Don's Ford responded

We're happy to hear that our team provided you great service and consistently meet your expectations. Feel free to visit us again at Don's Ford!

October 16, 2024

2023 Subaru Crosstrek and in 2024 didn't cover rotors under warranty. feel they should have been covered along with brake pads More

by BUTCH7265
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
3.0
This rating includes all reviews, with more weight given to recent reviews.
James Marino
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Street
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vella
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Don's Ford responded

Hello, I understand your frustration regarding the warranty coverage for rotors and brake pads. We strive to provide comprehensive support, so it's disappointing to hear about this experience. If you'd like to discuss this further or have any questions, please feel free to reach out. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

October 16, 2024

The Appointment was quick and easy to set up and I was able to leave the vehicle at the door the night before and they finished with the appointment early. They also did an extra request when I asked, th More

by HPBOUND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Hearn
Oct 17, 2024 -

Don's Ford responded

It's wonderful to hear that our service department was able to help you during your visit. Thank you for sharing your positive experience with us! The Don's Ford team is here for you if you need any further assistance.

October 16, 2024

Service writers are very kind and considerate. I feel as the wait time for quick lube could be a little quicker More

by KENMUZMAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Don's Ford responded

Thank you for your feedback, Ken! We're glad to hear our service writers made a positive impression. We'll definitely take note of your suggestion regarding the wait time and work on improving it. If you need anything in the future, feel free to reach out or visit us at Don's Ford!

October 16, 2024

Came in to talk to Matt about returning my lease and the process. He asked what our intentions were and what would it take for another lease or purchase. We said if we could get a new f150 for about the sa More

by JBEAVERS6536
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MATT- SALESMAN
Oct 17, 2024 -

Don's Ford responded

Thank you for sharing your experience at Don's Ford! We're glad to hear that Matt made the lease return and new purchase process smooth and efficient. Enjoy driving your new F150, and we look forward to assisting you again in the future!

October 16, 2024

The service was excellent. They picked up my car at work and delivered it back as promised. They returned it in the time frame promised despite doing some unanticipated mainten More

by PFPBEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Don's Ford responded

We're delighted to hear that our team at Don's Ford provided excellent service and met your expectations with the pickup and delivery of your car. Thank you for trusting us with its maintenance, we look forward to serving you again!

October 16, 2024

Fantastic service with fair pricing. Staff are very knowledgeable and they know how to treat their customers! More

by DDCALHOUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Don's Ford responded

Thank you for the great review! We're pleased to hear that our team at Don's Ford provided knowledgeable service and fair pricing. We appreciate your support and look forward to serving you again!

October 16, 2024

Always excellent customer service provided by Mathew Hearn (service advisor). From his professionalism to courteous demeanor, he has always treated me with respect and been very conscientious of my indi More

by KEVIN_WYRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Hearn
Oct 17, 2024 -

Don's Ford responded

Hi Kevin. We're pleased to hear that Mathew's professionalism and courteous demeanor have made your experiences exceptional. Thank you for recognizing his efforts. We look forward to serving you again at Don's Ford!

October 10, 2024

It was fantastic. I was a bit bold and specific on what I wanted. They found me what I wanted and in my terms. More

by MDSTRAIT
Recommend Dealer
Yes
Employees Worked With
Matt
Oct 11, 2024 -

Don's Ford responded

We're delighted to hear that Don's Ford was able to meet your needs and provide a positive experience. Need anything else? Stop by or give us a shout! We'd love to hear from ya.

October 10, 2024

The Car was done to my satisfaction. Making the appointment was easy and hassle free. More

by BDACONTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Don's Ford responded

Music to our ears! If you need anything else at all, feel free to reach out to us at Don's Ford. We're here to help!

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