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Don's Ford - Service Center

Utica, NY

4.6
155 Reviews
Call Service Center (315) 864-7100

155 Reviews of Don's Ford - Service Center

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December 12, 2024

Great service. On time with my car. Helpful staff and clean waiting area. Matt was very helpful More

by NOAHJMANN19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Don's Ford responded

Thank you, Noah, and we sure hope you'll stop by for another visit soon. Matt and the Don's Ford will be glad to serve you again!

December 11, 2024

John Mazza went above and beyond to help resolve an issue with Ford Motor Co.regardingmy vehicle. I am very thankful for his help and for thecost that he saved me. It was an early Christmas present! More

by PEACEFULMEADOWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2024 -

Don's Ford responded

We're happy to hear that John provided exceptional assistance and helped resolve your issue. It's wonderful knowing he could save you some costs, making it feel like an early Christmas present! Thank you for sharing this positive experience with us. We look forward to welcoming you back to Don's Ford!

December 10, 2024

Very poor service I bought my car not even a year ago through Dons ford and already have things wrong with it failed inspection through you guys therefore I will never buy a car through Don's Ford again. More

by MELISSAMILES1985
Recommend Dealer
No
Employees Worked With
John Mazza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't know names
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Dec 10, 2024 -

Don's Ford responded

Hi Melissa, I'm sorry to hear about your experience with the car and inspection. We strive for quality service and it's concerning that we've fallen short here. Please reach out to me directly so we can discuss this further and work towards a resolution. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

December 04, 2024

The Dons Ford team is a team of caring individuals. Each individual appears interested in making each and every experience, an outstanding one. Always offering the highest level of customer service More

by MARKJSCALZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2024 -

Don's Ford responded

Mark, Thank you for recognizing the dedication of our team at Don's Ford! We're happy to hear that our commitment to excellent customer service made a positive impression on you. We are looking forward to serving you again in the future!

December 01, 2024

Was professional and friendly, answered all my questions and was very helpful. I will be making another appointment. Thanks More

by KAYLEEROSE181995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Don's Ford responded

We're delighted to hear that our team at Don's Ford provided you with professional and friendly service. Thank you for your kind words, and we look forward to assisting you again soon!

Dec 02, 2024 -

Don's Ford responded

We're delighted to hear that our team at Don's Ford provided you with professional and friendly service. Thank you for your kind words, and we look forward to assisting you again soon!

December 01, 2024

excellent crew espically Scott R. in sales and Kristin in service & pick up at home or work. More

by ALAN PERTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott R. and Kristin
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Dec 02, 2024 -

Don's Ford responded

Thank you so much for your kind words about our team! Scott, Kristin, and the Don's Ford team are here to help you with any future needs!

December 01, 2024

We didn't buy a vehicle at Don's Ford! Therefore, we cannot rate anything about them More

by GORDONBETTS
Recommend Dealer
No
Employees Worked With
None
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Dec 03, 2024 -

Don's Ford responded

Hello, Thank you for your feedback! I would love to hear more about how I can assist you further and earn a five star rating from you next time! When you have a moment, please reach out to me directly at ahutchings@carbonecars.com. Thank you, Allen Hutchings Assistant General Manager

November 30, 2024

Satisfied satisfied satisfied satisfied very happy with the service everyone was very nice and helpful More

by DMEWYMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Potasiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jo Marie Ferrucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Don's Ford responded

Wow, thank you for sharing your positive experience. It brings us joy to see how satisfied you are! If you need anything else, don't hesitate to give us a shout at Don's Ford!

November 24, 2024

Easy making the service appointment. Vehicle was brought in on schedule. Work was done right. More

by SDRISUCCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Don's Ford responded

Making your service experience as easy as possible is a high priority for us at Don's Ford. For more high quality service, we warmly welcome you back to visit us again!

November 23, 2024

I had a great service experience. Vehicle brought in when scheduled. Repaired right the first time. All good More

by SDRISUCCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Don's Ford responded

Thanks a million for your review. We aim to for all repairs to be done right the first time and glad we hit the mark for ya. When you're ready for your next service appointment, feel free to reach out to us at Don's Ford!

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