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Don's Ford - Service Center

Utica, NY

4.8
127 Reviews
Call Service Center (315) 864-7100

127 Reviews of Don's Ford - Service Center

Sort by
November 15, 2024

Great experience from the moment I pulled in. The service writer was very friendly and went over the current maintenance requirements. Despite being short staffed I was still out within 3 hours More

by SRWHITE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Don's Ford responded

Thank you for sharing your experience with us at Don's Ford! We're glad to hear that our team provided friendly and efficient service, even when short-staffed. We appreciate your patience and look forward to serving you again in the future!

November 12, 2024

Excellent customer service, very knowledgeable technicians, and very fair pricing is the reason to do business here More

by DDCALHOUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson
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Nov 13, 2024 -

Don's Ford responded

That's wonderful to hear. We'll be sure to provide you with the same level of service every time you visit. Thank you for choosing Don's Ford!

November 10, 2024

I really enjoy employing the valet program picking up my vehicle and returning it after the service is completed, More

by FASNYDAVID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salesman Matt potasiewicz
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Nov 11, 2024 -

Don's Ford responded

Thanks so much for your feedback! We're super glad to hear that you enjoyed the valet program at Don's Ford! It's great knowing our service made things convenient for you. We appreciate you choosing Don's Ford and looking forward to serving you again soon!

November 09, 2024

friendly staff and efficient operation. pleasant waiting area,punctual service and clear explanation of the result of the state inspection More

by MCNIFOGARTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Don's Ford responded

Thanks for sharing! We're delighted to hear that you had a positive experience with our friendly staff and efficient service at Don's Ford. It's great to know the waiting area was pleasant, and everything was clearly explained during your visit. If you need anything else at all, feel free to reach out!

November 09, 2024

The service was much better than the previous one thank you for informing me that you will pick up the truck and return it I will take advantage of that with the company truck this week. More

by johndobrovolc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Don's Ford responded

We appreciate you taking the time to share valuable feedback. we're glad to hear that our service has improved and that you're planning to use the pickup and return option with Don's Ford. We appreciate your feedback and look forward to providing you a five-star experience next time!

November 08, 2024

John was great to work with. Got me right in. I would recommend John to anyone . Thanks again More

by ANGELWELLS1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Carhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Don's Ford responded

That's wonderful to hear. We hope you'll visit us again soon Don's Ford for more great experiences!

November 08, 2024

In addition to the convenience of pick-up & delivery, services, costs & times communication are punctual. All are exceptional! More

by TOESAGE14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Hearn
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Nov 11, 2024 -

Don's Ford responded

Thank you for highlighting the convenience and exceptional service at Don's Ford! We're glad to know that our pick-up and delivery services met your expectations. We appreciate your feedback and look forward to serving you again soon.

November 07, 2024

Great facility great people great work. Never had any problems with their repairs good job. More

by CK321USA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Don's Ford responded

Thank you for the fantastic feedback! We're pleased to hear that you’ve had such a great experience with our team and our facility. It’s wonderful to know you can count on us for quality work and hassle-free repairs. Thanks again for trusting Don's Ford with your vehicle and see you next time! 🚗😊

November 07, 2024

My only concern on each and every visit. I always have to put air in the tires because techs don’t do it. More

by JBDYNASTY180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Don's Ford responded

Thank you for bringing this to our attention. We apologize for the inconvenience and will address it with our team at Don's Ford to ensure your next visit is seamless. Your feedback helps us improve! Thank you again for your feedback. We hope to serve you again soon!

October 31, 2024

John did a good job. Kept me informed and updated. Thanks. Good good goood good More

by SUPTDEB
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Don's Ford responded

We appreciate your positive review. John and the Don's Ford team are here for you if you need anything further down the road. Drive safe!

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