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Don's Ford - Service Center

Utica, NY

4.5
162 Reviews
Call Service Center (315) 864-7100

162 Reviews of Don's Ford - Service Center

Sort by
February 02, 2025

Very Happy great job. . I’ve bin a mechanic for over 30 years. And don’t like anyone. 😃👍 More

by BRIANDCOOLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Don's Ford responded

We appreciate your positive review. It means a lot coming from a expert mechanic! If you need anything down the road, the Don's Ford team will be happy to assist you!

February 01, 2025

No Communication no one called me on how my truck was coming along I called they said they would call me back and never did I would not recommend them More

by HARTNESS_60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Mazza
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Don's Ford responded

Hello, I'm sorry to hear about the lack of communication regarding your truck. We strive for timely updates and it's clear we fell short here. Please reach out to me directly so we can address this issue and improve our service moving forward. Thank you, Allen Hutchings Assistant General Manager ahutchings@carbonecars.com

January 28, 2025

All the advisor are great! ! I will not go anywhere else for service!! Pick up and delivery service was super easy and convenient More

by VINCENTGONZALEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Carhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MATTHEW HEARN
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Jan 29, 2025 -

Don's Ford responded

At Don's Ford, we strive to provide easy breezy service for our guests. It's great to know we met your expectations. When you're ready for your next appointment, we'll be happy to help you. Take care, Vincent!

January 24, 2025

service was good this time very satisfied things done on time david kept us informed thank you More

by NAPIER116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : david s swald in service dept
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Jan 24, 2025 -

Don's Ford responded

We appreciate you taking the time to leave us a review and share kind words about David. We're proud to have him on our team and glad he took great care of you. If you need anything in the future, don't hesitate to give David and the Don's Ford team a shout.

January 20, 2025

everyone did their job communication was good facility is modern and clean. would recommend to others More

by GARYPULEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Don's Ford responded

Thank you for the positive feedback! We're glad to hear that our team at Don's Ford provided good communication and a pleasant environment. We appreciate your recommendation, and look forward to welcoming you back!

January 18, 2025

Pick up and delivery service is so helpful to us. also the text messages were very helpful.to keep us up to date More

by EVANSTC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Don's Ford responded

We're glad to hear that and so thankful for your review. The Don's Ford team is here to answer all your questions and help you with any future needs. Drive safe!

January 17, 2025

I bought my car in July 2024 and I'm still waiting for them to fix side mirrors as promised and fix TPMS light that came on with in 10 mins of sale! I understand part had to be ordered but really? I live More

by NYCOUNTRYGIRL34606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Don's Ford responded

Hello, It's disappointing to hear about the delay in addressing your car's issues. We strive for timely service and apologize for any inconvenience caused by this wait, especially given the distance you have to travel. Please reach out so we can prioritize resolving these concerns promptly. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

January 16, 2025

Every one was helpful and everything was fixed in a timely manner. All work was explained well. More

by MMMOISIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2025 -

Don's Ford responded

Thank you for your positive feedback. We welcome you back to Don's Ford anytime you have questions or need assistance. Until next time, we wish you safe travels!

January 14, 2025

Long wait, good service, did not do entire check based on the paper for oil change so now I still need to go somewhere else to check things after they find new everything was fine because they didn’t check e More

by BOXERGEMINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jan 15, 2025 -

Don's Ford responded

Thank you for sharing your feedback with us. We're glad to hear that our team at Don's Ford provided pleasant service, but we're sorry about the oversight during your visit. We'll work on improving this aspect and hope you'll give us another chance in the future! We'd love to earn that fifth star!

January 02, 2025

For over 20 years I have been buying and servicing vehicles at Dons Ford and would highly recommend them to anyone . More

by BERNIE A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Don's Ford responded

Bernie, Thank you for your loyalty and recommendation! We're honored to have been your choice at Don's Ford for over 20 years. Looking forward to many more years of serving you!

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