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Don's Ford - Service Center

Utica, NY

4.5
162 Reviews

162 Reviews of Don's Ford - Service Center

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April 26, 2019

Very good They were very efficient and explained everything to me when the service was completed. Everyone was very nice. Service was completed within the tim More

by DTILBE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendy Carlson
April 25, 2019

Explorer My car has had a lot of issues and the guys at Ford have all been truly amazing and have done all they can to help me figure it out! Gabe and I talked More

by BRELINSKY21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Vella
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Grann
April 17, 2019

Great service I was very pleased with my advisor..he recommended what service was needed and a very accurate time frame that the service would take. I will come b More

by MB70MB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2019

Excellent experience Excellent sales experience. Mike cardello and the sales team did a great job making my vehicle purchase an easy experience. I would reccomend seeing t More

by CHRISVELLA9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Risucci
April 16, 2019

Regular maintenance/tire change on leased vehicle The car was serviced and tires changed in a timely fashion. I had no problems with the car or the service performed after the work was complete. More

by GANOE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
April 16, 2019

Staff was knowledgeable and courteous, great experience! Extremely helpful and knowledgeable, have had several very positive encounters with Chelsea! I was shocked at how quickly parts were ordered and repai More

by WINDYM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea was excellent!!!
April 16, 2019

Always do a great job! Everyone is very friendly and get me in and out as quickly as possible. I have been dealing with Mike Risucci for over 25 years now and would not want More

by PERRY2212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Risucci
April 16, 2019

Great Service I was at Don’s about a month ago and my car wasn’t fixed that time, but they took my car back in and did everything they could, even calling Ford to s More

by MUSICTEACHER.DEERY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea
April 16, 2019

Pretty much all okay with one complaint When I picked up my truck, the steering wheel and shifter were greasy. I have had my vehicles serviced in the past from Carbone service centers and h More

by GARYS2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2019

Excellent Service Department Fantastic Service Department ! Gabe is a fantastic Service advisor, took care of calling me and informing me what my vehicle needs are. He is very kno More

by Kevin May
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabe Grann
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