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Don's Ford - Service Center

Utica, NY

4.5
162 Reviews

162 Reviews of Don's Ford - Service Center

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May 18, 2019

Satisfied with service work, witch keeps me going. Been coming to Don's Ford since 1974. From purchasing vehicles to servicing. With having my own business in lawn care and property maintenance I can n More

by PGRAZ_239
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Risucci, Wendy Carlson
May 17, 2019

Quick Service & Friendly Staff I just needed some routine maintenance (oil change & tire rotation) and they were wonderful! I waited there for the work to be done. Super comfy waiti More

by DPrince
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendy Carlson
May 16, 2019

Ejoy Using Quick Lane I am always treated well during my visits to Quick Lane. I feel that Wendy Carlson, the new Quick Lane Manager is a great asset to the Department. I More

by MAZER2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendy Carlson, Gabriel Grann
May 10, 2019

Bottom line they help you !!!!!!!!!! John Mazza, Service Advisor did a awesome job for me , had a problem with my wheels , he told ford and they covered it all thru warranty !!!!!!!!!! More

by MCANTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2019

Excellent service department! I'm a little particular when it comes to letting someone work on my vehicles. I absolutely trust the service department at Don's Ford, Chris and John More

by CnyFordGuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Carhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2019

Excellent service! Fast, professional & and very personable! I had just returned from Florida & took my car out of the garage from the winter & had warnings th More

by FHESSE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabriel Grann
May 01, 2019

Worst service dept Had a 9:00am appointment at 11:15 my car had not even been touched!! The vehicle was moved from the garage and parked in the parking lot. Giving the a More

by JWESSE57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chelsea Lanaux
May 01, 2019

My experience Everyone was very friendly and my car was done in a timely manner. I always trust my car is in good hands when I leave it there to be serviced. More

by HPAOLOZZI2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Sheldon, Wendy Carlson, Gabriel Grann, Chelsea Lanaux
April 30, 2019

TO MUCH GAS I LIVE 40 MIN. AWAY FROM THE SHOP. SET UP A DATE AND TIME TO DO A RECALL ON OUR FORD ESCAPE, MY WIFE TOOK THE DAY OFF AND DROPPED THE CAR OFF. I MEE More

by BBERWICK
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
DON'T REMEMBER THEIR NAMES
April 30, 2019

Always treat me good. Service department has always treated me good. They explain what needs to be done, and tell me the cost up front. Chris is always great to work with. More

by LLWILLS1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.