Don's Ford - Service Center

Oil Charge - Tire Rotation - "UPDATE" Unwanted Extra Charges Update - Corrected by Wendy Carlson - Don's Ford has refunded the $89.95 charge for the brake service that was not necessary for my vehicle, This is t Update - Corrected by Wendy Carlson - Don's Ford has refunded the $89.95 charge for the brake service that was not necessary for my vehicle, This is the type of service that I have always received and expect from Don's Ford I believe I just caught the wrong service person. Brought my 2018 Escape ten months ago have with 5500 miles on it took it in for an oil change "The Works" I was told my rear brakes calipers needed to be serviced - lubricated at a cost of $89.95 not covered on my 3 year bumper to bumper warranty so I had to pay for this, also told my Rewards Card could not be used, the Military Discount Card that they sent me also could not be used. Seems like this extra charge was not really necessary with such low mileage on my vehicle but I was talked into it by the service employee. Still don't know why either my Rewards Card or my Military Discount card could not be used. Very disappointed in this I have bought several vehicles from Carbone and have been always treated fairly - what happen here seems very unusual from Don's Ford. More

Professional customer service. The nice your lady taking my information was very pleasant to talk with. The waiting area was awesome with tv and drinks to pass the time.I think her The nice your lady taking my information was very pleasant to talk with. The waiting area was awesome with tv and drinks to pass the time.I think her name is Chelsey? She also gave me details on the completed work on my truck. More

Tire rotation I didn’t have an appointment, I just drove up. I was quoted a time for the work to be done of 45 minutes. The work was done on time everything was g I didn’t have an appointment, I just drove up. I was quoted a time for the work to be done of 45 minutes. The work was done on time everything was great More

Great Experience Vehicle was ready when they said it would be, Polite service people. Called me when it was done. Vehicle was clean when I picked it up. Vehicle was ready when they said it would be, Polite service people. Called me when it was done. Vehicle was clean when I picked it up. More

Carbone service experience Service personnel are responsive, professional & friendly. Quality of work has always been great. I've been dealing with this company through the pu Service personnel are responsive, professional & friendly. Quality of work has always been great. I've been dealing with this company through the purchase of 4 vehicles and will go there for my next vehicle. More

Explorer recall Had to call twice. Was told no need for recall unless I smelled something. Had to request appt. Since carbon Mon. Is odorless gas!! Awful Had to call twice. Was told no need for recall unless I smelled something. Had to request appt. Since carbon Mon. Is odorless gas!! Awful More

People friendly and fast service Quick friendly service wait time minimal depending on service. Nice clean comfortable waiting area with refreshments & munchies. No issues with repa Quick friendly service wait time minimal depending on service. Nice clean comfortable waiting area with refreshments & munchies. No issues with repairs done, quality work wait time minimal. More

Professional Service was completed professionally. Waiting area was clean and had free coffee. Service was fairly quick and done in order. No pressure or attempt t Service was completed professionally. Waiting area was clean and had free coffee. Service was fairly quick and done in order. No pressure or attempt to up sale. More

They are unable to diagnose and fix problem After several visits to the dealership I still left without my vehicle repaired. They have stated that they have reached out to ford for assistance bu After several visits to the dealership I still left without my vehicle repaired. They have stated that they have reached out to ford for assistance but ford takes their time in getting back to them. They also stated that a rental car will not be covered in the future unless I pay for it myself. More

Great Service! Had to take my Jeep in for Service. I had a deadline to make for a trip to Syracuse and Wendy Carlson went out of her way to see that the needed part Had to take my Jeep in for Service. I had a deadline to make for a trip to Syracuse and Wendy Carlson went out of her way to see that the needed parts were delivered and she made sure my vehicle was ready in time for my trip. What great service. I sure appreciate all she does and am so glad she is there to assist. She really cares about her customers and the Service her department provides!!! More