Don's Ford - Service Center

Staff was knowledgeable and courteous, great experience! Extremely helpful and knowledgeable, have had several very positive encounters with Chelsea! I was shocked at how quickly parts were ordered and repai Extremely helpful and knowledgeable, have had several very positive encounters with Chelsea! I was shocked at how quickly parts were ordered and repairs completed. The customer service is top notch. More

Always do a great job! Everyone is very friendly and get me in and out as quickly as possible. I have been dealing with Mike Risucci for over 25 years now and would not want Everyone is very friendly and get me in and out as quickly as possible. I have been dealing with Mike Risucci for over 25 years now and would not want to go through anyone else. He is a class act and always does right by his customers. More

Great Service I was at Don’s about a month ago and my car wasn’t fixed that time, but they took my car back in and did everything they could, even calling Ford to s I was at Don’s about a month ago and my car wasn’t fixed that time, but they took my car back in and did everything they could, even calling Ford to see what they recommended! Chelsea called us almost daily to give updates and was very accommodating! More

Pretty much all okay with one complaint When I picked up my truck, the steering wheel and shifter were greasy. I have had my vehicles serviced in the past from Carbone service centers and h When I picked up my truck, the steering wheel and shifter were greasy. I have had my vehicles serviced in the past from Carbone service centers and have not had this problem in recent years. More

Excellent Service Department Fantastic Service Department ! Gabe is a fantastic Service advisor, took care of calling me and informing me what my vehicle needs are. He is very kno Fantastic Service Department ! Gabe is a fantastic Service advisor, took care of calling me and informing me what my vehicle needs are. He is very knowledgeable and extremely friendly. Defiantly will be a returning customer. Highly Recommend Don's Quick lane More

Excellent experience Excellent sales experience. Mike cardello and the sales team did a great job making my vehicle purchase an easy experience. I would reccomend seeing t Excellent sales experience. Mike cardello and the sales team did a great job making my vehicle purchase an easy experience. I would reccomend seeing the sales team at Don's ford for your next vehicle purchase. More

Warranty paint repair The hood of my truck had multiple paint flaws. The Body Shop Mgr seemed to think it was repainted. The body shop repainted the hood but still had ma The hood of my truck had multiple paint flaws. The Body Shop Mgr seemed to think it was repainted. The body shop repainted the hood but still had many flaws. I did not accept it and they re re painted it. The flaws are gone but the hood does not look as good as the rest of the truck. More

Repair service. Finally got the dealership to replace my driver side mirror (folding side mirror would collapse properly but it would unfold 180 degrees backwards and Finally got the dealership to replace my driver side mirror (folding side mirror would collapse properly but it would unfold 180 degrees backwards and not return back to it’s starting position). I brought it in they said they would fix it. They didn’t. Brought it back they said Ford needed pictures of it to cover it under warranty, they took pictures. Didn’t hear anything back for two weeks. Stopped back in, they said they lost the paper work and would resubmit it. Two weeks passed so I stopped back in, they said it’s on the way. Two more weeks go by finally I get a notice in the mail that the part was in. Brought it in they stated it was fixed and replaced the mirror mechanism. While driving it home, checked the mirror to see how it was working and you guessed it, the mirror doesn’t work!! It doesn’t collapse at all. How does the service technician replace a part and not see if it works? This should’ve been an easy fix. More