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Don's Ford - Service Center

Utica, NY

4.6
156 Reviews
Call Service Center (315) 864-7100

156 Reviews of Don's Ford - Service Center

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February 03, 2024

I was happy for the work done which was everythin i requested them to do More

by sesweet71147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Don's Ford responded

Thank you for choosing Don's Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Billy Melendez Service Manager

February 02, 2024

All staff very friendly and helpful from getting my vehicle serviced to keeping me informed. I know when I drive away my vehicle was in good hands. More

by LEEBOW595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt, Dave
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Feb 02, 2024 -

Don's Ford responded

Thanks for sharing your thoughts about your experience with Don's Ford. We appreciate your business and hope to see you again soon! Billy Melendez Service Manager

February 02, 2024

They’ve done a pretty good job of taking care of me other than the oil changes taking quite a while a couple of times. One of them actually took over three hours.. However They did give me a discount On th More

by JRDRUM80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Don's Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Don's Ford. Billy Melendez Service Manager

February 02, 2024

Did everything they said they would. Good experience. One more thing to do and they will let me know when the part comes in. More

by DKELLEY5
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Don's Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Don's Ford, we look forward to having you as one of our valued customers for many more years to come! Billy Melendez Service Manager

Feb 02, 2024 -

Don's Ford responded

Hearing about your good experience makes our day. We appreciate your trust and your review. We will see you soon to finish up! Safe travels.

February 01, 2024

Awesome customer service. Great communication and impeccable workmanship!!!!! My vehicle was dude and delivered to me at the exact time I needed. More

by APIACENTINO68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2024 -

Don's Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Don's Ford! Billy Melendez Service Manager

Feb 02, 2024 -

Don's Ford responded

We always aim for top notch service and communication and are happy to hear that was your experience. Thank you for sharing your feedback and for placing your trust in us. We are here should you need us in the future!

January 31, 2024

John did a great job scheduling and getting work done on time! Took care of recall that we hadn’t even been notified! More

by FAILINGJA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2024 -

Don's Ford responded

We're glad to know that John was able to assist you efficiently and promptly at Don's Ford. It's great when our team can exceed expectations, especially with important matters like recalls. Thanks for your review!

January 31, 2024

Great service - Matt was fantastic, he kept me informed and the ride service made everything super convenient. I had another small issue on top of my scheduled problem and Matt had the part ordered and wi More

by CJAMAROSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2024 -

Don's Ford responded

It means a lot to us being your trusted vehicle service provider here at Don's Ford, and receiving feedback like this sincerely brightens the day. Thank you very much for complimenting the assistance you enjoyed while working with Matt to service your vehicle. He'll be proud in learning his informative communication and diligence was commendable. Travel safe and we'll see you again next visit!

January 30, 2024

Pick up, appt and delivery was excellent, now just need to see if the service performed solves the problem as it’s too soon to tell. More

by J3CONTE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2024 -

Don's Ford responded

Thank you for choosing Don's Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Billy Melendez Service Manager

January 30, 2024

Kristin and the folks along with David in service were great and professional. Thank you More

by marlene1966
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Jan 30, 2024 -

Don's Ford responded

Thank you very much, Marlene, for trusting us with your automotive needs at Don's Ford. Kristin, David and the team will be proud to have earned your commendation for their professionalism. Travel safe and come see us again whenever we can next be of service.

August 06, 2019

seems that we a need alittle help saturday might be better t only a few tmes I ever had to wonder why isn't wendy happy after I work in customer service ..WHY this place alittle more happy .look like for re More

by SAMSON2413
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendy Carlson
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