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Don's Ford - Service Center

Utica, NY

4.8
127 Reviews

127 Reviews of Don's Ford - Service Center

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June 03, 2019

Great Service! Had to take my Jeep in for Service. I had a deadline to make for a trip to Syracuse and Wendy Carlson went out of her way to see that the needed part More

by MAZER2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendy Carlson
June 03, 2019

Professional Service was completed professionally. Waiting area was clean and had free coffee. Service was fairly quick and done in order. No pressure or attempt t More

by CMANNINO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019

Super friendly Wendy was great. Very friendly and personable. Got me in and right out. Scott Risucci is the best. This is my 3rd lease and couldn’t be happier with S More

by OLIVIAROMANELLI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendy Carlson
May 22, 2019

Excellent Service Experience Prompt, courteous attention; professional consultation and information; work well done. The vehicle I had serviced is a 23-year old, well-cared for ca More

by rem7451
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure who the Technician was, but he provided additional helpful input about the car., Chelsea Lanaux
May 21, 2019

Service with a smile. Very good service experience & quality work by tech John Sullivan . I would recommend this facility and service department to all my family and friend More

by JAIELLOSR7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Sullivan, tech, Chelsea Lanaux
May 17, 2019

Quick Service & Friendly Staff I just needed some routine maintenance (oil change & tire rotation) and they were wonderful! I waited there for the work to be done. Super comfy waiti More

by DPrince
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendy Carlson
May 17, 2019

Satisfied with service work, witch keeps me going. Been coming to Don's Ford since 1974. From purchasing vehicles to servicing. With having my own business in lawn care and property maintenance I can n More

by PGRAZ_239
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Risucci, Wendy Carlson
May 16, 2019

Ejoy Using Quick Lane I am always treated well during my visits to Quick Lane. I feel that Wendy Carlson, the new Quick Lane Manager is a great asset to the Department. I More

by MAZER2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendy Carlson, Gabriel Grann
May 10, 2019

Bottom line they help you !!!!!!!!!! John Mazza, Service Advisor did a awesome job for me , had a problem with my wheels , he told ford and they covered it all thru warranty !!!!!!!!!! More

by MCANTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2019

Excellent service department! I'm a little particular when it comes to letting someone work on my vehicles. I absolutely trust the service department at Don's Ford, Chris and John More

by CnyFordGuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Carhart
5.0
This rating includes all reviews, with more weight given to recent reviews.