Don's Ford - Service Center

NY State inspection Came in for a NY State Inspection on a 2011 vehicle, it did not pass due to a leak on the rack and pinion steering. I was told it would be about $1500 Came in for a NY State Inspection on a 2011 vehicle, it did not pass due to a leak on the rack and pinion steering. I was told it would be about $1500 plus tax to fix. The service tech asked me a couple times if I wanted to shop the lot and get something different. I paid the $21 and left your service center with an uninspected car and no inspection sticker. I stopped at a friends house who is a mechanic and he didn't see any leaks. I brought the car to another service center and explained what Dons Ford Service center told me. They inspected the car and said there was nothing wrong with the car except one light bulb was out. I left with an inspected car. I have been coming to your service center quite a bit, I own 7 cars and a motorcycle. I believe its time for me to go elsewhere to service my vehicles. More

Very pleased Have always had excellent service at Don's Ford Quick Lane service center. I just wish the service was the same at all of their dealerships. My deal Have always had excellent service at Don's Ford Quick Lane service center. I just wish the service was the same at all of their dealerships. My dealership moved so I followed them for service. No longer a Quick Lane and definitely different service. I will return to having routine service at Don's Ford. More

Oil Charge - Tire Rotation - "UPDATE" Unwanted Extra Charges Update - Corrected by Wendy Carlson - Don's Ford has refunded the $89.95 charge for the brake service that was not necessary for my vehicle, This is t Update - Corrected by Wendy Carlson - Don's Ford has refunded the $89.95 charge for the brake service that was not necessary for my vehicle, This is the type of service that I have always received and expect from Don's Ford I believe I just caught the wrong service person. Brought my 2018 Escape ten months ago have with 5500 miles on it took it in for an oil change "The Works" I was told my rear brakes calipers needed to be serviced - lubricated at a cost of $89.95 not covered on my 3 year bumper to bumper warranty so I had to pay for this, also told my Rewards Card could not be used, the Military Discount Card that they sent me also could not be used. Seems like this extra charge was not really necessary with such low mileage on my vehicle but I was talked into it by the service employee. Still don't know why either my Rewards Card or my Military Discount card could not be used. Very disappointed in this I have bought several vehicles from Carbone and have been always treated fairly - what happen here seems very unusual from Don's Ford. More

Professional customer service. The nice your lady taking my information was very pleasant to talk with. The waiting area was awesome with tv and drinks to pass the time.I think her The nice your lady taking my information was very pleasant to talk with. The waiting area was awesome with tv and drinks to pass the time.I think her name is Chelsey? She also gave me details on the completed work on my truck. More

Tire rotation I didn’t have an appointment, I just drove up. I was quoted a time for the work to be done of 45 minutes. The work was done on time everything was g I didn’t have an appointment, I just drove up. I was quoted a time for the work to be done of 45 minutes. The work was done on time everything was great More

Great Experience Vehicle was ready when they said it would be, Polite service people. Called me when it was done. Vehicle was clean when I picked it up. Vehicle was ready when they said it would be, Polite service people. Called me when it was done. Vehicle was clean when I picked it up. More

Carbone service experience Service personnel are responsive, professional & friendly. Quality of work has always been great. I've been dealing with this company through the pu Service personnel are responsive, professional & friendly. Quality of work has always been great. I've been dealing with this company through the purchase of 4 vehicles and will go there for my next vehicle. More

Explorer recall Had to call twice. Was told no need for recall unless I smelled something. Had to request appt. Since carbon Mon. Is odorless gas!! Awful Had to call twice. Was told no need for recall unless I smelled something. Had to request appt. Since carbon Mon. Is odorless gas!! Awful More

People friendly and fast service Quick friendly service wait time minimal depending on service. Nice clean comfortable waiting area with refreshments & munchies. No issues with repa Quick friendly service wait time minimal depending on service. Nice clean comfortable waiting area with refreshments & munchies. No issues with repairs done, quality work wait time minimal. More

They are unable to diagnose and fix problem After several visits to the dealership I still left without my vehicle repaired. They have stated that they have reached out to ford for assistance bu After several visits to the dealership I still left without my vehicle repaired. They have stated that they have reached out to ford for assistance but ford takes their time in getting back to them. They also stated that a rental car will not be covered in the future unless I pay for it myself. More