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Don's Ford - Service Center

Utica, NY

4.8
108 Reviews

108 Reviews of Don's Ford - Service Center

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May 08, 2019

Excellent service department! I'm a little particular when it comes to letting someone work on my vehicles. I absolutely trust the service department at Don's Ford, Chris and John More

by CnyFordGuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Carhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2019

Excellent service! Fast, professional & and very personable! I had just returned from Florida & took my car out of the garage from the winter & had warnings th More

by FHESSE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabriel Grann
May 01, 2019

Worst service dept Had a 9:00am appointment at 11:15 my car had not even been touched!! The vehicle was moved from the garage and parked in the parking lot. Giving the a More

by JWESSE57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chelsea Lanaux
May 01, 2019

My experience Everyone was very friendly and my car was done in a timely manner. I always trust my car is in good hands when I leave it there to be serviced. More

by HPAOLOZZI2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Sheldon, Wendy Carlson, Gabriel Grann, Chelsea Lanaux
April 30, 2019

Always treat me good. Service department has always treated me good. They explain what needs to be done, and tell me the cost up front. Chris is always great to work with. More

by LLWILLS1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2019

TO MUCH GAS I LIVE 40 MIN. AWAY FROM THE SHOP. SET UP A DATE AND TIME TO DO A RECALL ON OUR FORD ESCAPE, MY WIFE TOOK THE DAY OFF AND DROPPED THE CAR OFF. I MEE More

by BBERWICK
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
DON'T REMEMBER THEIR NAMES
April 26, 2019

Very good They were very efficient and explained everything to me when the service was completed. Everyone was very nice. Service was completed within the tim More

by DTILBE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendy Carlson
April 25, 2019

Explorer My car has had a lot of issues and the guys at Ford have all been truly amazing and have done all they can to help me figure it out! Gabe and I talked More

by BRELINSKY21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Vella
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Grann
April 17, 2019

Great service I was very pleased with my advisor..he recommended what service was needed and a very accurate time frame that the service would take. I will come b More

by MB70MB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2019

Regular maintenance/tire change on leased vehicle The car was serviced and tires changed in a timely fashion. I had no problems with the car or the service performed after the work was complete. More

by GANOE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
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