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Don's Ford - Service Center

Utica, NY

4.8
127 Reviews
Call Service Center (315) 864-7100

127 Reviews of Don's Ford - Service Center

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November 24, 2024

Easy making the service appointment. Vehicle was brought in on schedule. Work was done right. More

by SDRISUCCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 23, 2024

I had a great service experience. Vehicle brought in when scheduled. Repaired right the first time. All good More

by SDRISUCCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 22, 2024

Very friendly and fixed the problems I had with my car in a timely manner. More

by RXYADD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Don's Ford responded

That's excellent to hear! Thank you for the high praise. All of us at Don's Ford look forward to welcoming you back.

November 22, 2024

Salesperson, Joe, was very helpful and made sure to find the right vehicle I was looking for. More

by JENPALINSKIHUMMEL
Recommend Dealer
Yes
Employees Worked With
Salesperson Joe = 5 stars
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Nov 22, 2024 -

Don's Ford responded

At Don's Ford, we strive to make sure our guests find the vehicle that's the perfect match and very glad to know Joe made that a success for you! You are warmly invited to reach out to us again if you every need anything at all. Enjoy your day, and drive safe!

November 21, 2024

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by WMONGEAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Don's Ford responded

Thank you for the feedback! If there's anything else we can do, feel free to reach out to us at Don's Ford!

November 19, 2024

Disappointed you do not stock full synthetic oil I was told.. I had to wait 3 hours for an oil change More

by tsdecarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Potasiewicz
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Don's Ford responded

Hello, I'm sorry to hear about the inconvenience with your oil change. We strive for efficiency and it's disappointing that we fell short here. If there's anything else you'd like to discuss, please reach out to me directly at bmelendez@carbonecars.com. Thank you, Billy Melendez Service Manager

November 17, 2024

Easy and seamless buying experience. Matt was very helpful and took care of everything. EASY! More

by KISTNERJOHN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Potasiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance manager. I can’t remember his name. Sorry!!
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Nov 18, 2024 -

Don's Ford responded

That's precisely our aim and glad we hit the mark for ya. Mark and the Don's Ford team are here for ya to make things easy for you in the future too!

November 17, 2024

Repairs we completed in a timely fashion. Check engine light condition was corrected vehicle reprogrammed all good great job More

by JBCOUNTRYMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Don's Ford responded

Thanks a million for your review. The Don's Ford team is here to provide another great job for all of your future needs!

November 17, 2024

Helpfull and knowledgeable with answering questions. They keep you informed and do there best to get you out in a timely fashion. More

by DEZELDOG2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Don's Ford responded

We're delighted to hear that our team at Don's Ford was helpful and knowledgeable during your visit. It's great to know they kept you informed and ensured a timely experience. Thank you for sharing!

November 15, 2024

Excellent experience from start to finish. Highly recommend. Service dept outstanding as well. Will recommend to friends and family More

by great vehicle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Don's Ford responded

Thank you for the fantastic feedback! We're happy to hear that your experience with Don's Ford was excellent from start to finish. We appreciate your recommendations and look forward to serving you, your friends, and family in the future!

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