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Don's Ford - Service Center

Utica, NY

4.8
108 Reviews

108 Reviews of Don's Ford - Service Center

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October 31, 2024

John did a good job. Kept me informed and updated. Thanks. Good good goood good More

by SUPTDEB
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Don's Ford responded

We appreciate your positive review. John and the Don's Ford team are here for you if you need anything further down the road. Drive safe!

October 31, 2024

Excellent people to do business with. Alllen his entire staff made the buying process very simple. Would definitely buy there again. More

by FREDIN09
Recommend Dealer
Yes
Employees Worked With
Matt Potasiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Don's Ford responded

We love to see reviews like yours, Fred. Thank you for taking the time to leave us feedback and kind words, especially about Allen and our staff. Allen and the Don's Ford team are here to help when you need anything. Drive safe!

October 30, 2024

Very accommodating and fair with my trades Alan took great care of me when I was purchasing More

by VJ78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Don's Ford responded

That's excellent! We love knowing Alan took great care of you and was able to get you in your new car. Feel free to stop by and visit Don's Ford anytime!

October 29, 2024

I like these guys, never had problem doing business with them. They keep you informed about everything while the car is in service. More

by DINOZV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Don's Ford responded

Thank you for sharing your positive experience with us at Don's Ford! We're glad to hear that our team keeps you well-informed during service visits. We appreciate your support and look forward to serving you again in the future!

October 22, 2024

Walked in with no appointment on Saturday morning - screw imbedded in tire. Could not be repaired. Put spare tire on car and ordered new tire. Work completed early Monday morning. Very courteous and fantasti More

by RICHTUC17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Don's Ford responded

It pleases us to know we could get you back on the road again and that you're satisfied with your experience. We'd love for you to visit us again and treat you to another five-star experience. Until next time, safe travels!

October 21, 2024

Service was great. Got me right in for an inspection and everything was handled so professionally More

by DIANNENASSAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Don's Ford responded

We're pleased to hear that and look forward to serving you again at Don's Ford!

October 20, 2024

Rotation done but sensor for tire location not done. Called out wrong tire for low pressure. Tire going flat and I'm putting air in wrong tire. Fixed by Goodyear service. (did not have tire gage so whe More

by CRIS_TOE_FISHER
Recommend Dealer
No
Employees Worked With
MATHEW HEARN
Oct 23, 2024 -

Don's Ford responded

Hello, Thank you for sharing your feedback. I'm sorry to hear about the mix-up with your tire sensor and any inconvenience it caused. Your safety is our top priority. I appreciate you bringing this to our attention and will make sure to review our process. Please reach out to me directly so that I may be able to assist you better. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

October 18, 2024

I am always pleased with the service I receive. The men at the desk are a pleasure to work with and I would recommend this service area to anyone. More

by TSCHAFER30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Swald
Oct 21, 2024 -

Don's Ford responded

We're happy to hear that our team provided you great service and consistently meet your expectations. Feel free to visit us again at Don's Ford!

October 16, 2024

The Appointment was quick and easy to set up and I was able to leave the vehicle at the door the night before and they finished with the appointment early. They also did an extra request when I asked, th More

by HPBOUND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Hearn
Oct 17, 2024 -

Don's Ford responded

It's wonderful to hear that our service department was able to help you during your visit. Thank you for sharing your positive experience with us! The Don's Ford team is here for you if you need any further assistance.

October 16, 2024

Service writers are very kind and considerate. I feel as the wait time for quick lube could be a little quicker More

by KENMUZMAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Don's Ford responded

Thank you for your feedback, Ken! We're glad to hear our service writers made a positive impression. We'll definitely take note of your suggestion regarding the wait time and work on improving it. If you need anything in the future, feel free to reach out or visit us at Don's Ford!

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