Don's Ford - Service Center

The day I was there more than 4 people and myself for some reason needed 1 extra service on their vehicle. Very suspicious, my car was done in one hour but they failed to tell me and had me wait 3 hours some reason needed 1 extra service on their vehicle. Very suspicious, my car was done in one hour but they failed to tell me and had me wait 3 hours to and extra labor cost. Also they never reset my oil program and didn't fill out any paperwork for multipoint inspection. Had to come back after work to get it settled. Another gentleman got tires added and cost him $1110 extra. This place used to be packed, I see why there is less and less people there now. More

Pick-up and delivery services provided by Service Center 100% Satisfaction from start to finish of transaction. 100% Satisfaction from start to finish of transaction. More

Friendly, efficient and customer centered. The team goes above and beyond to take care of customers who are in a pinch. The team goes above and beyond to take care of customers who are in a pinch. More

Dealership was good. But waiting two and half weeks for warranty repairs is a lot. We had already had issues with this part and had to leave my vehicle in Tennessee for t But waiting two and half weeks for warranty repairs is a lot. We had already had issues with this part and had to leave my vehicle in Tennessee for three weeks for repairs waiting for the part on back order. Then we had to take time off from work to travel back to Tennessee to get my car when it was finally fixed. Only to come home and have another issue a few weeks later and be with out my car again. More

It took 7 days to get my car returned and I never received one call on the status. I called a couple of times and received minimal information. I have cancer which has spread to the bones affecting b received one call on the status. I called a couple of times and received minimal information. I have cancer which has spread to the bones affecting both hips and legs making it very difficult to walk. I really need my car for Drs appts. I told this to service when I made the Appt.. More

Very poor communication about service on my vehicle. Sometimes I couldn't get through and had to leave messages. When I wouldn't receive a response, I would have to drive to the dealership only to hear Sometimes I couldn't get through and had to leave messages. When I wouldn't receive a response, I would have to drive to the dealership only to hear excuses why I had to wait even longer. More

Great service. On time with my car. Helpful staff and clean waiting area. Matt was very helpful On time with my car. Helpful staff and clean waiting area. Matt was very helpful More

John Mazza went above and beyond to help resolve an issue with Ford Motor Co.regardingmy vehicle. I am very thankful for his help and for thecost that he saved me. It was an early Christmas present! with Ford Motor Co.regardingmy vehicle. I am very thankful for his help and for thecost that he saved me. It was an early Christmas present! More

Very poor service I bought my car not even a year ago through Dons ford and already have things wrong with it failed inspection through you guys therefore I will never buy a car through Don's Ford again. through Dons ford and already have things wrong with it failed inspection through you guys therefore I will never buy a car through Don's Ford again. NOT EVEN A YEAR I HAD THIS CAR More

The Dons Ford team is a team of caring individuals. Each individual appears interested in making each and every experience, an outstanding one. Always offering the highest level of customer service Each individual appears interested in making each and every experience, an outstanding one. Always offering the highest level of customer service More