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Don's Ford - Service Center

Utica, NY

4.5
178 Reviews

178 Reviews of Don's Ford - Service Center

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June 28, 2025

Service was done on my new vehicle. Not a long wait time which made my day. Friendly staff. More

by TGPERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Don's Ford responded

Your time is important to us, and we are so pleased to hear that your wait was not long during your recent visit to Don's Ford! Thank you for choosing our team and come again soon!

June 28, 2025

Associates are very helpful, professional, courteous…. Never a problem at Don’s Ford! I would recommend to friends and family. More

by KFERNANDEZ831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Don's Ford responded

We are happy to hear that our team at Don's Ford provided you with such a positive experience. Thank you for recommending us to your friends and family!

June 25, 2025

The service department is always on the ball. they are through on having your car ready as promised. Always having appointments available to meet my schedule. More

by JNIGL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Don's Ford responded

Thank you for recognizing the efficiency of our service department at Don's Ford! We're glad to hear that scheduling and timely service have met your expectations. We look forward to assisting you again in the future!

June 18, 2025

Service was good staff was Friendly, My wait wasn't as long as normal due to being an early appointment. More

by ksloma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Don's Ford responded

Thank you for sharing your experience with us at Don's Ford! We're glad to hear that our friendly staff and early appointment made your visit more efficient. We look forward to serving you again in the future!

June 09, 2025

Great service team. Made my appt and was taken in on time and work completed in a timely manner. More

by TOMAINOC13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Swald
Jun 10, 2025 -

Don's Ford responded

We always aim for timely service at Don's Ford, and your review means so much to us! Thank you for sharing your experience and come again soon!

June 07, 2025

Oil change appointment was for 11:30, arrived on time, was informed they were 20 minutes behind , our wait would be 1-1 1/2 hours. After two hours we were still waiting, I asked the service manger when my More

by ROBINLOUIS1088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
Jun 11, 2025 -

Don's Ford responded

Hello, We apologize for the inconvenience you experienced during your recent service visit. It's clear we fell short in terms of wait time and communication, which is not our standard. We appreciate your patience and feedback as it helps us improve our processes moving forward. If there's anything further you'd like to discuss or if you have any other concerns, please feel free to reach out directly. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

June 02, 2025

They team is great, they always treat my vehicles and I well and deliver when expected! More

by MWILLI4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Don's Ford responded

We are pleased to see that our team at Don's Ford is consistently meeting expectations! Thank you for your feedback and travel safe until next time!

May 23, 2025

John was very kind & listened to all my concerns. Even when the problem was not initially found, John went the extra mile to figure it out & promptly get my vehicle serviced & provided me with a rent More

by MSIGBIENY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hughes
May 23, 2025 -

Don's Ford responded

Thank you for sharing your experience with us at Don's Ford! We're delighted to hear that John went above and beyond to address your concerns and keep you informed throughout the process. We appreciate your support, and we're here if you need anything else in the future!

May 23, 2025

painless thorough and i felt service was was reasonable i oils bring it back there again. update to building was nice More

by FTREVISANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Don's Ford responded

We're glad to hear you had a smooth experience at Don's Ford and appreciated the updates to our building. We look forward to welcoming you back for future services!

May 10, 2025

Good guys at the helm making sure your vehicle is ready for the road and operating as you expect it to. More

by bmans25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave?, 5
May 13, 2025 -

Don's Ford responded

Thank you for the great feedback! We're happy to hear that our team at Don's Ford ensured your vehicle is road-ready and met your expectations. Safe travels ahead!

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