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Don's Ford

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
215 Reviews
Here in the greater Utica, NY area, there are any number of places to shop for a car. That said, you could shop at every store from Ilion, Herkimer to Whitesboro and still not find a dealer as eager to earn your business as we are here at Don's Ford. Known locally as Don's Superstore, or just Don's to our friends, we've been doing business with folks from all corners of New York for quite some time now, and we've always taken great pride in our customer service. Whether you're shopping for the latest Ford models near Rome, NY or you just want a great deal on a used car near New Hartford, NY, our team here at Don's Ford will gladly work with you to help you find the car, truck, or SUV of your dreams.
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5712 Horatio St

Utica, NY

13502

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Showing 215 reviews

February 22, 2024

Excellent service. No waiting. 8 am appointment, was taken right in. No waiting. Excellent service. More

by TWELPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Don's Ford responded

We're happy to have been of service here at Don's Ford and sincerely appreciate the compliments. Thank you for working with us to care for your vehicle. Travel safe and we'll be ready with the same prompt, excellent assistance when you next visit.

February 21, 2024

Easy process from scheduling appointment to finalizing lease deal. Would come back for next lease or car purchase and financing. More

by BRIESTELLE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2024 -

Don's Ford responded

Earning Don's Ford customers for life is one of our core objectives, and we're thrilled to hear our recent efforts while working with you have led you to consider us again down the road. Thank you very much for your business and compliments regarding the ease of your leasing experience. They mean a lot to our team. We're here to keep things easy for you through the future and can be reached for additional assistance if ever there is need. Travel safe and enjoy the road.

February 21, 2024

I had an overall excellent experience for the service I had on my vehicle. The members of your service team have always been informative, polite, and professional in every way. More

by CBEN22414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2024 -

Don's Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Don's Ford. Billy Melendez Service Manager

February 19, 2024

They were very polite and courteous. They got the job done quickly. I would bring the car back anytime. More

by RNANNIE2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2024 -

Don's Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Billy Melendez Service Manager

February 18, 2024

Great team exceptional service friendly and knowledgeable staff that helped out with all my service needs More

by MHUGHES14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Marowski
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Feb 18, 2024 -

Don's Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Billy Melendez Service Manager

February 16, 2024

Jim Marino is truly a major player in your sales dept. He goes above and beyond to make the customer happy. More

by SIMARY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

Don's Ford responded

Receiving these compliments will make Jim's day, Simary, and we sincerely appreciate you taking the time to leave he and the Don's Ford team your kind feedback. It's important to us that customers enjoy top-notch assistance no matter what, and it was our pleasure to help with everything. We wish you safe and fun travels ahead and hope that you'll come back to see us again down the road.

February 15, 2024

we had a great experience with dons ford in the past with leasing our prior ford explorer and.... also with the service team In particular we appreciate the great help and professionalism of Patrick Riolo w More

by DLM0256
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : patrick riolo
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Feb 15, 2024 -

Don's Ford responded

Thank you for sharing your experience with us. We're happy to hear it went well and truly appreciate your feedback! Richard Marowski General Manager

February 14, 2024

Service was excellent. Ray was very easy to deal with and the entire transaction was very professional. More

by MSHERMA4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph
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Feb 14, 2024 -

Don's Ford responded

Thanks for sharing your thoughts about your experience with Ray here at Don's Ford. We appreciate your business and hope to see you again soon! Richard Marowski General Manager

February 11, 2024

It was great, they fixed my car in a timely fashion and there was no hassle. More

by STUARTPALMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Don's Ford responded

Thank you, Stuart! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Don's Ford. Billy Melendez Service Manager

February 08, 2024

Angel was pleasant, professional. He responded to any questions quickly and efficiently. Overall a wonderful experience. More

by Acasler
Recommend Dealer
Yes
Employees Worked With
Angel Wells
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Feb 08, 2024 -

Don's Ford responded

Thank you very much for working with us here at Don's Ford. We're glad to hear you enjoyed a wonderful experience, and it will mean a lot to Angel to receive your commendations. He takes pride in providing our guests pleasant, professional, informative and efficient guidance. Travel safe and come back to see us again whenever we can next be of service.

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