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Don's Ford

Utica, NY

Overview
Employees
Reviews
Vehicles
4.6
234 Reviews
Here in the greater Utica, NY area, there are any number of places to shop for a car. That said, you could shop at every store from Ilion, Herkimer to Whitesboro and still not find a dealer as eager to earn your business as we are here at Don's Ford. Known locally as Don's Superstore, or just Don's to our friends, we've been doing business with folks from all corners of New York for quite some time now, and we've always taken great pride in our customer service. Whether you're shopping for the latest Ford models near Rome, NY or you just want a great deal on a used car near New Hartford, NY, our team here at Don's Ford will gladly work with you to help you find the car, truck, or SUV of your dreams.
Contact Dealership

5712 Horatio St

Utica, NY

13502

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Showing 234 reviews

October 03, 2024

Fast eazy to work with and very respectful I would recommend to a friend 5 out of 5 More

by MRSOLO87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Potasiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Carhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

Don's Ford responded

"5 out of 5" brings a smile to our faces. Thank you for such positive feedback. If you need anything down the road, feel free to give us a call or stop by Don's Ford!

October 03, 2024

I wouldn’t go anywhere and and to anyone else to buy a car. Truly an amazing experience and place. More

by DRISUCCI8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Don's Ford responded

Thanks a million for leaving us a review and sharing positive feedback. We'd love to serve you again! Feel free to reach out to us at Don's Ford whenever there's a need.

October 03, 2024

Scott was very helpful in getting me out of my lease into a new vehicle to buy. It is always so nice to do business with someone who cares and is so helpful. More

by TFRANCO23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Don's Ford responded

We're glad to hear that Scott provided such helpful service at Don's Ford! It's great knowing you had a positive experience transitioning from your lease into a new vehicle. Thank you for choosing us and see you next time!

October 02, 2024

Excellent service in a timely manner. Friendly and made sure that all my questions were answered More

by BUSCUTS22
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nelson
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Oct 02, 2024 -

Don's Ford responded

Hello! Thanks for your positive feedback! If you need any further assistance, feel free to reach out to us at Don's Ford. We'd be delighted to help you again!

October 02, 2024

My experience with the dealership is that they are Very accommodating. Everyone is so kind. More

by FREDERIN.FOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Don's Ford responded

Thank you for sharing your experience! We are happy to hear that our team at Don's Ford exceeded your expectations. We hope to see you again soon!

October 02, 2024

Great service! Completed quickly and they kept me informed . Very happy with work done on my car and also Don's Ford employees. More

by VARIABLESTAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Don's Ford responded

Thank you for the kind words! We're glad to hear that our team at Don's Ford provided quick and informative service. We appreciate your support! Remember, we're here to help if you need anything or have questions!

October 02, 2024

Service advisor Dave, never once returned my calls or gave correct information In the 4 weeks my car was there. I had to call twice a day just for Dave to tell me he was going to call me back and never More

by HOODIEG19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave was absolutely horrible.
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Oct 03, 2024 -

Don's Ford responded

Hello, Thank you for sharing your experience. It's concerning to hear about the lack of communication and incorrect information provided during your service visit. Please reach out if you'd like to discuss further or need additional assistance. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

October 02, 2024

Never have parts on hand or enough technicians it’s a hurry up and wait drop it off and you here both till the end of the day and it’s not complete More

by AJ44MAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Mazza
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

Don's Ford responded

Hello, I apologize for the inconvenience you've experienced with our parts availability and service timing. We strive to provide efficient service, so it's disappointing to hear about your experience. Please reach out if you'd like to address this further or have any other concerns. I'd be happy to assist you personally. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

October 01, 2024

Very professional , explained everything before proceeding with the repairs . Even though the repairs were not anticipated More

by JKAUFMAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Don's Ford responded

Thank you so much for your kind words! We’re thrilled to hear you had a great experience with us. Great service is what we strive for, and your feedback means the world to our team at Don's Ford. We look forward to seeing you again soon!

October 01, 2024

They reviewed another dealers service bill and went to work. Their mechanic John figured out the problem and corrected it for 10% what the dealer in Maine charged. More

by JEFF@TRAILERMANJEFF.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic John for diesel trucks #1
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Oct 02, 2024 -

Don's Ford responded

We're glad to hear that John and the team at Don's Ford could help you out and save you some money! Thanks for sharing your experience with us. If you need anything in the future, just give us a shout!

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