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Don's Ford

Utica, NY

Overview
Employees
Reviews
Vehicles
4.6
234 Reviews
Here in the greater Utica, NY area, there are any number of places to shop for a car. That said, you could shop at every store from Ilion, Herkimer to Whitesboro and still not find a dealer as eager to earn your business as we are here at Don's Ford. Known locally as Don's Superstore, or just Don's to our friends, we've been doing business with folks from all corners of New York for quite some time now, and we've always taken great pride in our customer service. Whether you're shopping for the latest Ford models near Rome, NY or you just want a great deal on a used car near New Hartford, NY, our team here at Don's Ford will gladly work with you to help you find the car, truck, or SUV of your dreams.
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5712 Horatio St

Utica, NY

13502

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Showing 234 reviews

October 16, 2024

Always excellent customer service provided by Mathew Hearn (service advisor). From his professionalism to courteous demeanor, he has always treated me with respect and been very conscientious of my indi More

by KEVIN_WYRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Hearn
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Oct 17, 2024 -

Don's Ford responded

Hi Kevin. We're pleased to hear that Mathew's professionalism and courteous demeanor have made your experiences exceptional. Thank you for recognizing his efforts. We look forward to serving you again at Don's Ford!

October 16, 2024

2023 Subaru Crosstrek and in 2024 didn't cover rotors under warranty. feel they should have been covered along with brake pads More

by BUTCH7265
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
3.0
This rating includes all reviews, with more weight given to recent reviews.
James Marino
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Street
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vella
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

Don's Ford responded

Hello, I understand your frustration regarding the warranty coverage for rotors and brake pads. We strive to provide comprehensive support, so it's disappointing to hear about this experience. If you'd like to discuss this further or have any questions, please feel free to reach out. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

October 10, 2024

It was fantastic. I was a bit bold and specific on what I wanted. They found me what I wanted and in my terms. More

by MDSTRAIT
Recommend Dealer
Yes
Employees Worked With
Matt
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Oct 11, 2024 -

Don's Ford responded

We're delighted to hear that Don's Ford was able to meet your needs and provide a positive experience. Need anything else? Stop by or give us a shout! We'd love to hear from ya.

October 10, 2024

The Car was done to my satisfaction. Making the appointment was easy and hassle free. More

by BDACONTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Don's Ford responded

Music to our ears! If you need anything else at all, feel free to reach out to us at Don's Ford. We're here to help!

October 08, 2024

Don's Ford is the absolute best, my salesman was the best I have ever dealt with. Will definitely keep buying vehicles there. Treated me with integrity and respect. More

by MPOTASIEWICZ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Potasiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

Don's Ford responded

Thank you for taking the time to review Don's Ford! It really means a lot to hear that you’re happy. We look forward to serving you again!

October 08, 2024

Never have had a bad experience with Don's Ford. From salesman Scott to the service department working with Dave to get maintenance, it has been user friendly and like others have said, would refer More

by MRJOEYK95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Swald
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Oct 09, 2024 -

Don's Ford responded

Thanks a million for your review, Joey! We're so glad to hear that Scott and Dave have consistently provided you with great service at Don's Ford. Thank you for your kind words and referrals! If you need anything in the future, feel free to give us a shout.

October 05, 2024

I love dealing with jim, have dealt with him for many years now. He's the best! Everything went very smoothly and I'm very happy and will definitely stay with Don's Ford More

by DEELYNCH123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Don's Ford responded

Wow, thank you for the fantastic review! We’re so glad you enjoyed your visit. We’d love to welcome you back to Don's Ford anytime!

October 04, 2024

Great experience. Helpful sales department and service department. Answer all questions. Would refer friends and family. More

by BRAUER5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

Don's Ford responded

Thank you for sharing your positive experience with us. We're happy to hear our sales and service departments were helpful. We appreciate your recommendation to friends and family, too! If you need anything in the future, you're warmly invited to reach out to us at Don's Ford.

October 04, 2024

As always Scott finds exactly what I need and makes everything seem less. I wouldn’t go anywhere else!! More

by BRENDABAKER5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

Don's Ford responded

We're happy to hear that Scott consistently meets your needs and makes the process seamless, Brenda. Thank you for choosing Don's Ford, and we look forward to serving you again in the future!

October 03, 2024

I always have a great experience when I go to Don's ford, I dropped off my car and they called when it was ready, I was there each time less the five minutes, Very fast and reliable service More

by LITTLE_RED215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2024 -

Don's Ford responded

It's great to hear that our team provided you with such a great experience. Thank you for your positive feedback. If there is ever a need, you can always call us or swing by Don's Ford!

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