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Don's Ford

Utica, NY

Overview
Employees
Reviews
Vehicles
4.7
214 Reviews
Here in the greater Utica, NY area, there are any number of places to shop for a car. That said, you could shop at every store from Ilion, Herkimer to Whitesboro and still not find a dealer as eager to earn your business as we are here at Don's Ford. Known locally as Don's Superstore, or just Don's to our friends, we've been doing business with folks from all corners of New York for quite some time now, and we've always taken great pride in our customer service. Whether you're shopping for the latest Ford models near Rome, NY or you just want a great deal on a used car near New Hartford, NY, our team here at Don's Ford will gladly work with you to help you find the car, truck, or SUV of your dreams.
Contact Dealership

5712 Horatio St

Utica, NY

13502

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Showing 214 reviews

November 07, 2024

My only concern on each and every visit. I always have to put air in the tires because techs don’t do it. More

by JBDYNASTY180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Don's Ford responded

Thank you for bringing this to our attention. We apologize for the inconvenience and will address it with our team at Don's Ford to ensure your next visit is seamless. Your feedback helps us improve! Thank you again for your feedback. We hope to serve you again soon!

November 06, 2024

Best car buying experience I have ever had. Andrew and his team made it so easy More

by Robbarrett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Don's Ford responded

Wow, thank you for the high praise! Your feedback means a lot to us. Andrew and the Don's Ford team is very much looking forward to your next visit! Enjoy every mile in your new car!

November 03, 2024

As far of sales our person great. 1st one not great but repair on car poor part is in a week ago but no loaner car yet at a dealership? This has put me from a positive experience to m More

by JGTHOMAS333
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
1.0
This rating includes all reviews, with more weight given to recent reviews.
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Street
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

Don's Ford responded

Thank you for sharing your experience with us. It's great to hear that Jim has been helpful, but I'm sorry about the issues you're facing with repairs and communication. I definitely want to turn this around for you and address all concerns promptly. Please reach out so I can assist further. Thank you, Allen Hutchings Assistant General Manager ahutchings@carbonecars.com

November 01, 2024

John kept me informed all the way and made it easy ! good good good good More

by JOHNSTONSAUTOBODY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Don's Ford responded

We’d like to express our gratitude for your kind review. Thanks, John! We look forward to serving you again at Don's Ford!

October 31, 2024

John did a good job. Kept me informed and updated. Thanks. Good good goood good More

by SUPTDEB
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2024 -

Don's Ford responded

We appreciate your positive review. John and the Don's Ford team are here for you if you need anything further down the road. Drive safe!

October 31, 2024

Excellent people to do business with. Alllen his entire staff made the buying process very simple. Would definitely buy there again. More

by FREDIN09
Recommend Dealer
Yes
Employees Worked With
Matt Potasiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2024 -

Don's Ford responded

We love to see reviews like yours, Fred. Thank you for taking the time to leave us feedback and kind words, especially about Allen and our staff. Allen and the Don's Ford team are here to help when you need anything. Drive safe!

October 30, 2024

Very accommodating and fair with my trades Alan took great care of me when I was purchasing More

by VJ78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Don's Ford responded

That's excellent! We love knowing Alan took great care of you and was able to get you in your new car. Feel free to stop by and visit Don's Ford anytime!

October 29, 2024

I like these guys, never had problem doing business with them. They keep you informed about everything while the car is in service. More

by DINOZV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Don's Ford responded

Thank you for sharing your positive experience with us at Don's Ford! We're glad to hear that our team keeps you well-informed during service visits. We appreciate your support and look forward to serving you again in the future!

October 24, 2024

I inquired about a car Thursday night 10/10 and by Saturday 10/12 I was out on the road in my new favorite car. Scott and Patrick work incredibly fast and are about their business, I highly commend th More

by Joe C
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Riolo
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Oct 25, 2024 -

Don's Ford responded

Seamless experiences are our speciality at Don's Ford, and we're thrilled to hear your purchase went well, Joe. Scott and Patrick take pride in providing our guests efficient, personable and professional assistance, and your recommendation will mean a lot to them both. We're here if you need anything else down the road, and we wish you safe and fun travels ahead.

October 22, 2024

AWESOME dealership to buy a truck ! !! I would high honor Don's Ford, as sales and customer this dealership as used truck was ready for me to pick up !!! More

by JOHNPETERS13477
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Moss was EXCELLENT !!!
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Oct 22, 2024 -

Don's Ford responded

That's amazing to hear. Reviews like yours makes us proud to know we're meeting our customer's expectations. Thank you for choosing Don's Ford! If there's anything else we can do for you, feel free to give us a shout!

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