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Don's Ford

Utica, NY

Overview
Employees
Reviews
Vehicles
4.6
250 Reviews
Here in the greater Utica, NY area, there are any number of places to shop for a car. That said, you could shop at every store from Ilion, Herkimer to Whitesboro and still not find a dealer as eager to earn your business as we are here at Don's Ford. Known locally as Don's Superstore, or just Don's to our friends, we've been doing business with folks from all corners of New York for quite some time now, and we've always taken great pride in our customer service. Whether you're shopping for the latest Ford models near Rome, NY or you just want a great deal on a used car near New Hartford, NY, our team here at Don's Ford will gladly work with you to help you find the car, truck, or SUV of your dreams.
Contact Dealership

5712 Horatio St

Utica, NY

13502

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Showing 250 reviews

December 18, 2024

It took 7 days to get my car returned and I never received one call on the status. I called a couple of times and received minimal information. I have cancer which has spread to the bones affecting b More

by ACEOFROME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Mazza
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2024 -

Don's Ford responded

Hello, I'm truly sorry to hear about your experience and the lack of communication regarding your car's status. I understand how important it is for you to have reliable transportation, especially given your circumstances. Please reach out so we can address this situation promptly and ensure you're taken care of moving forward. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

December 16, 2024

Jim Marino is a great salesmen. I and my family have purchased numerous vehicles from Jim over the years. He is always a pleasure to work with, no pressure and honest. More

by CMANNINO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Don's Ford responded

Thank you for your continued trust in Jim and the team at Don's Ford! We're happy to hear that he's consistently provided a no-pressure and honest experience. Looking forward to assisting with any future vehicle needs!

December 14, 2024

Very poor communication about service on my vehicle. Sometimes I couldn't get through and had to leave messages. When I wouldn't receive a response, I would have to drive to the dealership only to hear More

by JIMMORGAN13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Vella
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2024 -

Don's Ford responded

Jim, I apologize for the lack of communication and inconvenience you experienced. This is not the level of service we strive to provide, and I'd like to address this issue personally. Please reach out when convenient so we can make things right. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

December 13, 2024

Scott and the staff made purchasing this vehicle a great experience. We found the vehicle we wanted at a very fair price. I would definitely recommend and look forward to being a returning customer. More

by SCOTTI215
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Don's Ford responded

We're glad to hear that Scott and the team at Don's Ford made your vehicle purchase a great experience! Thank you for recommending us, and we look forward to welcoming you back in the future. Enjoy your new ride!

December 12, 2024

Great service. On time with my car. Helpful staff and clean waiting area. Matt was very helpful More

by NOAHJMANN19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Don's Ford responded

Thank you, Noah, and we sure hope you'll stop by for another visit soon. Matt and the Don's Ford will be glad to serve you again!

December 11, 2024

John Mazza went above and beyond to help resolve an issue with Ford Motor Co.regardingmy vehicle. I am very thankful for his help and for thecost that he saved me. It was an early Christmas present! More

by PEACEFULMEADOWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2024 -

Don's Ford responded

We're happy to hear that John provided exceptional assistance and helped resolve your issue. It's wonderful knowing he could save you some costs, making it feel like an early Christmas present! Thank you for sharing this positive experience with us. We look forward to welcoming you back to Don's Ford!

December 10, 2024

Very poor service I bought my car not even a year ago through Dons ford and already have things wrong with it failed inspection through you guys therefore I will never buy a car through Don's Ford again. More

by MELISSAMILES1985
Recommend Dealer
No
Employees Worked With
John Mazza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't know names
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Dec 10, 2024 -

Don's Ford responded

Hi Melissa, I'm sorry to hear about your experience with the car and inspection. We strive for quality service and it's concerning that we've fallen short here. Please reach out to me directly so we can discuss this further and work towards a resolution. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

December 04, 2024

The Dons Ford team is a team of caring individuals. Each individual appears interested in making each and every experience, an outstanding one. Always offering the highest level of customer service More

by MARKJSCALZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2024 -

Don's Ford responded

Mark, Thank you for recognizing the dedication of our team at Don's Ford! We're happy to hear that our commitment to excellent customer service made a positive impression on you. We are looking forward to serving you again in the future!

December 01, 2024

Was professional and friendly, answered all my questions and was very helpful. I will be making another appointment. Thanks More

by KAYLEEROSE181995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Don's Ford responded

We're delighted to hear that our team at Don's Ford provided you with professional and friendly service. Thank you for your kind words, and we look forward to assisting you again soon!

Dec 02, 2024 -

Don's Ford responded

We're delighted to hear that our team at Don's Ford provided you with professional and friendly service. Thank you for your kind words, and we look forward to assisting you again soon!

December 01, 2024

excellent crew espically Scott R. in sales and Kristin in service & pick up at home or work. More

by ALAN PERTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott R. and Kristin
Report | Print
Dec 02, 2024 -

Don's Ford responded

Thank you so much for your kind words about our team! Scott, Kristin, and the Don's Ford team are here to help you with any future needs!

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