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Don's Ford
Utica, NY
234 Reviews
Here in the greater Utica, NY area, there are any number of places to shop for a car. That said, you could shop at every store from Ilion, Herkimer to Whitesboro and still not find a dealer as eager to earn your business as we are here at Don's Ford.
Known locally as Don's Superstore, or just Don's to our friends, we've been doing business with folks from all corners of New York for quite some time now, and we've always taken great pride in our customer service. Whether you're shopping for the latest Ford models near Rome, NY or you just want a great deal on a used car near New Hartford, NY, our team here at Don's Ford will gladly work with you to help you find the car, truck, or SUV of your dreams.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 234 reviews
April 16, 2019
Excellent experience Excellent sales experience. Mike cardello and the sales team did a great job making my vehicle purchase an easy experience. I would reccomend seeing t Excellent sales experience. Mike cardello and the sales team did a great job making my vehicle purchase an easy experience. I would reccomend seeing the sales team at Don's ford for your next vehicle purchase. More
by CHRISVELLA9
Verified Customer
April 16, 2019
Warranty paint repair The hood of my truck had multiple paint flaws. The Body Shop Mgr seemed to think it was repainted. The body shop repainted the hood but still had ma The hood of my truck had multiple paint flaws. The Body Shop Mgr seemed to think it was repainted. The body shop repainted the hood but still had many flaws. I did not accept it and they re re painted it. The flaws are gone but the hood does not look as good as the rest of the truck. More
by jmferriter
August 14, 2018
Repair service. Finally got the dealership to replace my driver side mirror (folding side mirror would collapse properly but it would unfold 180 degrees backwards and Finally got the dealership to replace my driver side mirror (folding side mirror would collapse properly but it would unfold 180 degrees backwards and not return back to it’s starting position). I brought it in they said they would fix it. They didn’t. Brought it back they said Ford needed pictures of it to cover it under warranty, they took pictures. Didn’t hear anything back for two weeks. Stopped back in, they said they lost the paper work and would resubmit it. Two weeks passed so I stopped back in, they said it’s on the way. Two more weeks go by finally I get a notice in the mail that the part was in. Brought it in they stated it was fixed and replaced the mirror mechanism. While driving it home, checked the mirror to see how it was working and you guessed it, the mirror doesn’t work!! It doesn’t collapse at all. How does the service technician replace a part and not see if it works? This should’ve been an easy fix. More
by Jkthibault
Employees Worked With
Michael Postilio
August 22, 2017
My second new car Bought a new car, no pressure, answered my questions. Received a good deal, it was a very good experience. I will return to this dealership. Bought a new car, no pressure, answered my questions. Received a good deal, it was a very good experience. I will return to this dealership. More
by Northern Star
Employees Worked With
Michael Risucci
