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Don's Ford

Utica, NY

Overview
Employees
Reviews
Vehicles
4.6
234 Reviews
Here in the greater Utica, NY area, there are any number of places to shop for a car. That said, you could shop at every store from Ilion, Herkimer to Whitesboro and still not find a dealer as eager to earn your business as we are here at Don's Ford. Known locally as Don's Superstore, or just Don's to our friends, we've been doing business with folks from all corners of New York for quite some time now, and we've always taken great pride in our customer service. Whether you're shopping for the latest Ford models near Rome, NY or you just want a great deal on a used car near New Hartford, NY, our team here at Don's Ford will gladly work with you to help you find the car, truck, or SUV of your dreams.
Contact Dealership

5712 Horatio St

Utica, NY

13502

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Showing 234 reviews

December 10, 2024

Very poor service I bought my car not even a year ago through Dons ford and already have things wrong with it failed inspection through you guys therefore I will never buy a car through Don's Ford again. More

by MELISSAMILES1985
Recommend Dealer
No
Employees Worked With
John Mazza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't know names
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Dec 10, 2024 -

Don's Ford responded

Hi Melissa, I'm sorry to hear about your experience with the car and inspection. We strive for quality service and it's concerning that we've fallen short here. Please reach out to me directly so we can discuss this further and work towards a resolution. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

December 04, 2024

The Dons Ford team is a team of caring individuals. Each individual appears interested in making each and every experience, an outstanding one. Always offering the highest level of customer service More

by MARKJSCALZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2024 -

Don's Ford responded

Mark, Thank you for recognizing the dedication of our team at Don's Ford! We're happy to hear that our commitment to excellent customer service made a positive impression on you. We are looking forward to serving you again in the future!

December 01, 2024

Was professional and friendly, answered all my questions and was very helpful. I will be making another appointment. Thanks More

by KAYLEEROSE181995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Don's Ford responded

We're delighted to hear that our team at Don's Ford provided you with professional and friendly service. Thank you for your kind words, and we look forward to assisting you again soon!

Dec 02, 2024 -

Don's Ford responded

We're delighted to hear that our team at Don's Ford provided you with professional and friendly service. Thank you for your kind words, and we look forward to assisting you again soon!

December 01, 2024

excellent crew espically Scott R. in sales and Kristin in service & pick up at home or work. More

by ALAN PERTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott R. and Kristin
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Dec 02, 2024 -

Don's Ford responded

Thank you so much for your kind words about our team! Scott, Kristin, and the Don's Ford team are here to help you with any future needs!

December 01, 2024

Finance Manager Patrick Riolo was exceptional through the entire process. Thoroughly committed, competent, and professional. More

by CQUANCE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Riolo
Report | Print
Dec 02, 2024 -

Don's Ford responded

We're very happy to hear that Patrick provided exceptional service during your experience at Don's Ford. Our team is committed to ensuring a smooth and professional process for our customers. Thank you for sharing and see you next time!

December 01, 2024

We didn't buy a vehicle at Don's Ford! Therefore, we cannot rate anything about them More

by GORDONBETTS
Recommend Dealer
No
Employees Worked With
None
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Dec 03, 2024 -

Don's Ford responded

Hello, Thank you for your feedback! I would love to hear more about how I can assist you further and earn a five star rating from you next time! When you have a moment, please reach out to me directly at ahutchings@carbonecars.com. Thank you, Allen Hutchings Assistant General Manager

November 30, 2024

Satisfied satisfied satisfied satisfied very happy with the service everyone was very nice and helpful More

by DMEWYMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Potasiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jo Marie Ferrucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Don's Ford responded

Wow, thank you for sharing your positive experience. It brings us joy to see how satisfied you are! If you need anything else, don't hesitate to give us a shout at Don's Ford!

November 24, 2024

Easy making the service appointment. Vehicle was brought in on schedule. Work was done right. More

by SDRISUCCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Don's Ford responded

Making your service experience as easy as possible is a high priority for us at Don's Ford. For more high quality service, we warmly welcome you back to visit us again!

November 24, 2024

Morgan was able to help me get financing and the vehicle I wanted! Patrick was efficient and helped get all the paperwork signed when I picked up the vehicle. It was a great experience overall! More

by SOEHLING2492
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morgan Roberts and Patrick
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Nov 25, 2024 -

Don's Ford responded

Thank you for the great feedback and support! We're glad to hear that our team at Subaru of Utica made a positive impression. We look forward to welcoming your friends and continuing to provide great service!

November 23, 2024

I had a great service experience. Vehicle brought in when scheduled. Repaired right the first time. All good More

by SDRISUCCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Don's Ford responded

Thanks a million for your review. We aim to for all repairs to be done right the first time and glad we hit the mark for ya. When you're ready for your next service appointment, feel free to reach out to us at Don's Ford!

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