Don's Ford

I bought my car in July 2024 and I'm still waiting for them to fix side mirrors as promised and fix TPMS light that came on with in 10 mins of sale! I understand part had to be ordered but really? I live them to fix side mirrors as promised and fix TPMS light that came on with in 10 mins of sale! I understand part had to be ordered but really? I live about 50 miles away from dealership so not like i could stop in and keep bugging them!! If I had to do over it wouldn't of bought my used 12k car from them! More

Every one was helpful and everything was fixed in a timely manner. All work was explained well. timely manner. All work was explained well. More

Very effective in helping to sort complexities of truck systems. Jim is a real pro making the entire process enjoyable. systems. Jim is a real pro making the entire process enjoyable. More

Long wait, good service, did not do entire check based on the paper for oil change so now I still need to go somewhere else to check things after they find new everything was fine because they didn’t check e the paper for oil change so now I still need to go somewhere else to check things after they find new everything was fine because they didn’t check everything. They’re very pleasant though. More

For over 20 years I have been buying and servicing vehicles at Dons Ford and would highly recommend them to anyone . vehicles at Dons Ford and would highly recommend them to anyone . More

The Service Desk is knowledgeable and friendly . That makes for a better service experience overall. That makes for a better service experience overall. More

The day I was there more than 4 people and myself for some reason needed 1 extra service on their vehicle. Very suspicious, my car was done in one hour but they failed to tell me and had me wait 3 hours some reason needed 1 extra service on their vehicle. Very suspicious, my car was done in one hour but they failed to tell me and had me wait 3 hours to and extra labor cost. Also they never reset my oil program and didn't fill out any paperwork for multipoint inspection. Had to come back after work to get it settled. Another gentleman got tires added and cost him $1110 extra. This place used to be packed, I see why there is less and less people there now. More

Pick-up and delivery services provided by Service Center 100% Satisfaction from start to finish of transaction. 100% Satisfaction from start to finish of transaction. More

Friendly, efficient and customer centered. The team goes above and beyond to take care of customers who are in a pinch. The team goes above and beyond to take care of customers who are in a pinch. More

Dealership was good. But waiting two and half weeks for warranty repairs is a lot. We had already had issues with this part and had to leave my vehicle in Tennessee for t But waiting two and half weeks for warranty repairs is a lot. We had already had issues with this part and had to leave my vehicle in Tennessee for three weeks for repairs waiting for the part on back order. Then we had to take time off from work to travel back to Tennessee to get my car when it was finally fixed. Only to come home and have another issue a few weeks later and be with out my car again. More