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Don's Ford

Utica, NY

4.8
216 Reviews
Here in the greater Utica, NY area, there are any number of places to shop for a car. That said, you could shop at every store from Ilion, Herkimer to Whitesboro and still not find a dealer as eager to earn your business as we are here at Don's Ford. Known locally as Don's Superstore, or just Don's to our friends, we've been doing business with folks from all corners of New York for quite some time now, and we've always taken great pride in our customer service. Whether you're shopping for the latest Ford models near Rome, NY or you just want a great deal on a used car near New Hartford, NY, our team here at Don's Ford will gladly work with you to help you find the car, truck, or SUV of your dreams.
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5712 Horatio St

Utica, NY

13502

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Showing 216 reviews

May 22, 2019

Helpful all the way around Trading in my old BMW for a newer one couldn’t have been easier -- sales, service, financial arrangements, and after sale care. They were detailed, co More

by SBWATERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Broadbent, Nate in Finance, Mike Stanczyk. Matt Cataldo
May 22, 2019

Very satisfied with the professionalism of the whole process Buying or leasing was a chore. With the help of our salesperson, Scott Risucci the chore turned into Very pleasant process. Have recommended him to More

by Cat
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Risucci
May 21, 2019

Service with a smile. Very good service experience & quality work by tech John Sullivan . I would recommend this facility and service department to all my family and friend More

by JAIELLOSR7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Sullivan, tech, Chelsea Lanaux
May 17, 2019

New truck purchase Jim was professional and courteous.he didn't rush just to get the sale. He spent the time to make sure l got what I wanted on my truck. More

by DKING8093
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Borelli, Michael Risucci
May 17, 2019

Quick Service & Friendly Staff I just needed some routine maintenance (oil change & tire rotation) and they were wonderful! I waited there for the work to be done. Super comfy waiti More

by DPrince
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendy Carlson
May 17, 2019

Satisfied with service work, witch keeps me going. Been coming to Don's Ford since 1974. From purchasing vehicles to servicing. With having my own business in lawn care and property maintenance I can n More

by PGRAZ_239
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Risucci, Wendy Carlson
May 16, 2019

Excellent sales staff. Made the process easy. Excellent sales staff. Process was made easy with Don's. Hopefully I'll come back again. Salesman and management appreciated my loyalty and consisd More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Borelli, Michael Risucci, Robert Gulla
May 16, 2019

Ejoy Using Quick Lane I am always treated well during my visits to Quick Lane. I feel that Wendy Carlson, the new Quick Lane Manager is a great asset to the Department. I More

by MAZER2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendy Carlson, Gabriel Grann
May 10, 2019

Bottom line they help you !!!!!!!!!! John Mazza, Service Advisor did a awesome job for me , had a problem with my wheels , he told ford and they covered it all thru warranty !!!!!!!!!! More

by MCANTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2019

Great place to find the perfect car. Don’s is a great dealership. I could not imagine going anywhere else for my Fords. Ask for Mike Cardello and you will have a great experience! More

by ST Driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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