Don's Ford

SERVICE SUCKED ...ABSOULITY SUCKED...I JUST WENT IN FOR AN APPOINTMENT FOR AND OIL CHANGE...THE KID TOLD ME I COULD HAVE IT DONE RIGHT AWAY...2 HOURS LATER I HAD TO ...ABSOULITY SUCKED...I JUST WENT IN FOR AN APPOINTMENT FOR AND OIL CHANGE...THE KID TOLD ME I COULD HAVE IT DONE RIGHT AWAY...2 HOURS LATER I HAD TO GO IN AND ASK FOR MY CAR BACK...AND WAS TOLD I NEEDED TIRES AND HAVE A WHEEL OIL SEAL LEAK...I HARDLY DRIVE THE DAM CAR..AND PUT VERY LITTLE MILEAGE ON IT, SINCE I'M DEALING WITH MY STAGE 4 CANCER....WHY DIDN'T YOU GUYS TELL ME THIS WHEN I BOUGHT IT FROM YOU...??? More

Excellent sales service and very considerate of my needs Well I was looking for a truck I spoke to Dan Dillenbeck he was very helpful in finding one he then hooked us up with an excellent salesman (Jim Marin Well I was looking for a truck I spoke to Dan Dillenbeck he was very helpful in finding one he then hooked us up with an excellent salesman (Jim Marino) who did an excellent job in selling me the truck I would highly recommend both of them to anyone looking to purchase a vehicle More

Wonderful experience and a very helpful staff I just wanted to take a minute to rate my recent experience at Don’s Ford Utica. As you can see I gave it 5 starts. This was a very smooth process fro I just wanted to take a minute to rate my recent experience at Don’s Ford Utica. As you can see I gave it 5 starts. This was a very smooth process from beginning to end and my second new vehicle from Don’s Ford. My salesman David Place was extremely helpful and genuine and a true professional. I also worked with Nick Borelli in Finance who was also extremely helpful and explained everything I needed to know to make sure I was getting the right coverage for my new 2019 Ford Edge. I would highly recommend Don’s Ford of Utica to all my family and friends. More

Great people Awesome service writers and I had the best tech In the house working on my vehicle. Always friendly, courteous and professional service. Would recomme Awesome service writers and I had the best tech In the house working on my vehicle. Always friendly, courteous and professional service. Would recommend this facility to friends and family. More

Radio and Body Bubble in paint- new front panel ordered; covered. Sirius won’t connect- John worked on this for hours. We called Sirius for 4th time- problem escala Bubble in paint- new front panel ordered; covered. Sirius won’t connect- John worked on this for hours. We called Sirius for 4th time- problem escalated at their end. Fixed next day. More

Service good-detailing not so much. The mechanical service that my car received was fine, and the service staff members with whom I dealt with were great, however, the detailing that I The mechanical service that my car received was fine, and the service staff members with whom I dealt with were great, however, the detailing that I had done was a bit shabby. The front cup holders were not at all clean, the back seat still had marks and some debris on one side, and the child's car set, which was uninstalled by the detailer, was just tossed in the back seat. It also appeared that the car seat had been put on a dirty garage floor. More

larry's review Helpful, courteous and professional. Have dealt with you for my last three vehicles plus two for my wife. Will return again. Thank you, Scott and the Helpful, courteous and professional. Have dealt with you for my last three vehicles plus two for my wife. Will return again. Thank you, Scott and the rest. More

Too long A simple oil and filter change. One hour and twenty minutes. Black grease finger prints on the drivers door on the front fender and hood. Never should A simple oil and filter change. One hour and twenty minutes. Black grease finger prints on the drivers door on the front fender and hood. Never should have purchased the life time oil change service. Actually I’ve spent more time waiting on previous visits. More

Loss of confidence Initially I took my truck in for a check engine light for the noc sensor. Three time later and a new sensor and I’m still not sure it’s fixed right. N Initially I took my truck in for a check engine light for the noc sensor. Three time later and a new sensor and I’m still not sure it’s fixed right. No check engine light so that’s good. One of the time I also requested it to be inspected. They initially stated it needed multiple front end parts . Drag link and ball joint later I picked up the truck and found that the steering wheel was crooked. I asked for the alignment information and that wasn’t provided even though they said they would. After another visit. It seems correct. Not 100% sure though! Should I stay our should I go? More

great deal We got a great deal on a brand new vehicle and just could not refuse to let go by us. Bob Gulla made experience very easy. We got a great deal on a brand new vehicle and just could not refuse to let go by us. Bob Gulla made experience very easy. More