Don's Ford

Very pleased Have always had excellent service at Don's Ford Quick Lane service center. I just wish the service was the same at all of their dealerships. My deal Have always had excellent service at Don's Ford Quick Lane service center. I just wish the service was the same at all of their dealerships. My dealership moved so I followed them for service. No longer a Quick Lane and definitely different service. I will return to having routine service at Don's Ford. More

Oil Charge - Tire Rotation - "UPDATE" Unwanted Extra Charges Update - Corrected by Wendy Carlson - Don's Ford has refunded the $89.95 charge for the brake service that was not necessary for my vehicle, This is t Update - Corrected by Wendy Carlson - Don's Ford has refunded the $89.95 charge for the brake service that was not necessary for my vehicle, This is the type of service that I have always received and expect from Don's Ford I believe I just caught the wrong service person. Brought my 2018 Escape ten months ago have with 5500 miles on it took it in for an oil change "The Works" I was told my rear brakes calipers needed to be serviced - lubricated at a cost of $89.95 not covered on my 3 year bumper to bumper warranty so I had to pay for this, also told my Rewards Card could not be used, the Military Discount Card that they sent me also could not be used. Seems like this extra charge was not really necessary with such low mileage on my vehicle but I was talked into it by the service employee. Still don't know why either my Rewards Card or my Military Discount card could not be used. Very disappointed in this I have bought several vehicles from Carbone and have been always treated fairly - what happen here seems very unusual from Don's Ford. More

Professional customer service. The nice your lady taking my information was very pleasant to talk with. The waiting area was awesome with tv and drinks to pass the time.I think her The nice your lady taking my information was very pleasant to talk with. The waiting area was awesome with tv and drinks to pass the time.I think her name is Chelsey? She also gave me details on the completed work on my truck. More

Lease Great group to work with. All very helpful and kind. Went above and beyond to get us the best price possible. Knew we were on a time frame and did the Great group to work with. All very helpful and kind. Went above and beyond to get us the best price possible. Knew we were on a time frame and did their best to get us out of there as quick as possible. More

Tire rotation I didn’t have an appointment, I just drove up. I was quoted a time for the work to be done of 45 minutes. The work was done on time everything was g I didn’t have an appointment, I just drove up. I was quoted a time for the work to be done of 45 minutes. The work was done on time everything was great More

Great Experience Vehicle was ready when they said it would be, Polite service people. Called me when it was done. Vehicle was clean when I picked it up. Vehicle was ready when they said it would be, Polite service people. Called me when it was done. Vehicle was clean when I picked it up. More

Carbone service experience Service personnel are responsive, professional & friendly. Quality of work has always been great. I've been dealing with this company through the pu Service personnel are responsive, professional & friendly. Quality of work has always been great. I've been dealing with this company through the purchase of 4 vehicles and will go there for my next vehicle. More

Explorer recall Had to call twice. Was told no need for recall unless I smelled something. Had to request appt. Since carbon Mon. Is odorless gas!! Awful Had to call twice. Was told no need for recall unless I smelled something. Had to request appt. Since carbon Mon. Is odorless gas!! Awful More

Thanks Highly recommended! Bob was great to work with. I recommend going to see him if you need a new car or truck. He will work for your business. Highly recommended! Bob was great to work with. I recommend going to see him if you need a new car or truck. He will work for your business. More

People friendly and fast service Quick friendly service wait time minimal depending on service. Nice clean comfortable waiting area with refreshments & munchies. No issues with repa Quick friendly service wait time minimal depending on service. Nice clean comfortable waiting area with refreshments & munchies. No issues with repairs done, quality work wait time minimal. More