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Don's Ford

Utica, NY

Overview
Employees
Reviews
Vehicles
4.6
234 Reviews
Here in the greater Utica, NY area, there are any number of places to shop for a car. That said, you could shop at every store from Ilion, Herkimer to Whitesboro and still not find a dealer as eager to earn your business as we are here at Don's Ford. Known locally as Don's Superstore, or just Don's to our friends, we've been doing business with folks from all corners of New York for quite some time now, and we've always taken great pride in our customer service. Whether you're shopping for the latest Ford models near Rome, NY or you just want a great deal on a used car near New Hartford, NY, our team here at Don's Ford will gladly work with you to help you find the car, truck, or SUV of your dreams.
Contact Dealership

5712 Horatio St

Utica, NY

13502

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Showing 234 reviews

February 06, 2024

Each employee at Dons were very attentive and made the whole process quick and seamless. More

by DIXIEANN009
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Peck, Patrick Riolo
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Feb 06, 2024 -

Don's Ford responded

Dixie, Thank you for sharing your experience with us! We're happy to hear it went well working with Ralph and Patrick. We truly appreciate your feedback! Richard Marowski General Manager

February 03, 2024

I was happy for the work done which was everythin i requested them to do More

by sesweet71147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Don's Ford responded

Thank you for choosing Don's Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Billy Melendez Service Manager

February 02, 2024

All staff very friendly and helpful from getting my vehicle serviced to keeping me informed. I know when I drive away my vehicle was in good hands. More

by LEEBOW595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt, Dave
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Feb 02, 2024 -

Don's Ford responded

Thanks for sharing your thoughts about your experience with Don's Ford. We appreciate your business and hope to see you again soon! Billy Melendez Service Manager

February 02, 2024

They’ve done a pretty good job of taking care of me other than the oil changes taking quite a while a couple of times. One of them actually took over three hours.. However They did give me a discount On th More

by JRDRUM80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Don's Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Don's Ford. Billy Melendez Service Manager

February 02, 2024

Did everything they said they would. Good experience. One more thing to do and they will let me know when the part comes in. More

by DKELLEY5
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Don's Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Don's Ford, we look forward to having you as one of our valued customers for many more years to come! Billy Melendez Service Manager

Feb 02, 2024 -

Don's Ford responded

Hearing about your good experience makes our day. We appreciate your trust and your review. We will see you soon to finish up! Safe travels.

February 02, 2024

Matt and Hutch made my vehicle a reality! !! Matt was wonderful, knowledgeable, and made the entire process easy and anything but stressful. More

by IRENEECALHOUN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Potasiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Don's Ford responded

It's fantastic to hear that Matt and our team provided you with great customer service while assisting you with your new vehicle! We truly appreciate the opportunity to do business with you. Thanks for choosing Don's Ford! Richard Marowski General Manager

Feb 02, 2024 -

Don's Ford responded

Irene, we're delighted to know that Matt and Hutch were able to make your vehicle purchase a reality at Don's Ford. We appreciate the kind words about our team and hope to see you again should we be able to be of service down the road. Drive safe!

February 02, 2024

Scott did an outstanding job from the moment we called him and told him we were looking to find another vehicle to lease. He was knowledgeable about the lease options. He made our vehicle a reality. We g More

by COSAMANO.ANTHONY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Don's Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Scott and our team, and we look forward to working with you again. Richard Marowski General Manager

Feb 02, 2024 -

Don's Ford responded

We're so glad to know that Scott was able to assist you in finding the perfect lease option at Don's Ford, Anthony. It's wonderful hearing how smooth and easy your experience was, and we appreciate the positive feedback! Enjoy your new vehicle!

February 01, 2024

Awesome customer service. Great communication and impeccable workmanship!!!!! My vehicle was dude and delivered to me at the exact time I needed. More

by APIACENTINO68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2024 -

Don's Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Don's Ford! Billy Melendez Service Manager

Feb 02, 2024 -

Don's Ford responded

We always aim for top notch service and communication and are happy to hear that was your experience. Thank you for sharing your feedback and for placing your trust in us. We are here should you need us in the future!

January 31, 2024

John did a great job scheduling and getting work done on time! Took care of recall that we hadn’t even been notified! More

by FAILINGJA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2024 -

Don's Ford responded

We're glad to know that John was able to assist you efficiently and promptly at Don's Ford. It's great when our team can exceed expectations, especially with important matters like recalls. Thanks for your review!

January 31, 2024

Great service - Matt was fantastic, he kept me informed and the ride service made everything super convenient. I had another small issue on top of my scheduled problem and Matt had the part ordered and wi More

by CJAMAROSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2024 -

Don's Ford responded

It means a lot to us being your trusted vehicle service provider here at Don's Ford, and receiving feedback like this sincerely brightens the day. Thank you very much for complimenting the assistance you enjoyed while working with Matt to service your vehicle. He'll be proud in learning his informative communication and diligence was commendable. Travel safe and we'll see you again next visit!

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