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Don's Ford
Utica, NY
215 Reviews
Here in the greater Utica, NY area, there are any number of places to shop for a car. That said, you could shop at every store from Ilion, Herkimer to Whitesboro and still not find a dealer as eager to earn your business as we are here at Don's Ford.
Known locally as Don's Superstore, or just Don's to our friends, we've been doing business with folks from all corners of New York for quite some time now, and we've always taken great pride in our customer service. Whether you're shopping for the latest Ford models near Rome, NY or you just want a great deal on a used car near New Hartford, NY, our team here at Don's Ford will gladly work with you to help you find the car, truck, or SUV of your dreams.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 215 reviews
January 31, 2024
Great service - Matt was fantastic, he kept me informed and the ride service made everything super convenient. I had another small issue on top of my scheduled problem and Matt had the part ordered and wi and the ride service made everything super convenient. I had another small issue on top of my scheduled problem and Matt had the part ordered and within 2 days the new part was installed. As I said Great Service More
by CJAMAROSA
Verified CustomerEmployees Worked With
January 30, 2024
Pick up, appt and delivery was excellent, now just need to see if the service performed solves the problem as it’s too soon to tell. to see if the service performed solves the problem as it’s too soon to tell. More
by J3CONTE
January 20, 2024
I purchased Jeep Grand Cherokee Limited L from Don’s that I found online. We live four hours away and had a trade-in. I was nervous to purchase sight unseen, however, Michael made the process super easy. Veh I found online. We live four hours away and had a trade-in. I was nervous to purchase sight unseen, however, Michael made the process super easy. Vehicle was delivered (for free) and arrived in great condition and interior detailed! Thank you! Would definitely do business with Don’s again! More
by christy yager
October 10, 2022
James Hagadorn was the best salesman! He was very knowledgeable & low pressure, but answered any questions I had! I definitely recommend James to get you into the vehicle of your dreams! He was very knowledgeable & low pressure, but answered any questions I had! I definitely recommend James to get you into the vehicle of your dreams! More
by Linda
November 24, 2020
Word experience I’ve ever had the service department is horrible gave me a runaround on fixing my used truck and never fixed anything horrible!! Cost me 4 grand to fix my truck 1 month after purchased a2 horrible gave me a runaround on fixing my used truck and never fixed anything horrible!! Cost me 4 grand to fix my truck 1 month after purchased a25000 dollar truck never go there again!!! More
by Jimmcnabb4
Employees Worked With
September 11, 2020
This is the second vehicle I bought there. I worked with Daniel Saponaro both times, who has always been right there willing to work with me on price and trade in. He takes the extra effort to make the car Daniel Saponaro both times, who has always been right there willing to work with me on price and trade in. He takes the extra effort to make the car buying experience so much easier with his personal yet professional attention and availability to any questions. More
by aemmery719
Employees Worked With
Daniel Saponaro
August 07, 2019
Perfect I called and told Mike Cardello what I was looking for and the amount I was willing to pay each month and he found me the perfect SUV within 24 hours. I called and told Mike Cardello what I was looking for and the amount I was willing to pay each month and he found me the perfect SUV within 24 hours. I was driving my new SUV by the end of the month.And I was paying pretty close to my budget number. I have dealt with Mike for several years now and he never disappoints me. More
by TONIOLEJARCZYK
August 06, 2019
seems that we a need alittle help saturday might be better t only a few tmes I ever had to wonder why isn't wendy happy after I work in customer service ..WHY this place alittle more happy .look like for re only a few tmes I ever had to wonder why isn't wendy happy after I work in customer service ..WHY this place alittle more happy .look like for recalls or small stuff was quick lane not so good ..T.T ,muffler and brakes and other places seem more people friendly..miss drew or billy can call me.i be back for a recall then its that for awhile More
by SAMSON2413
Employees Worked With
Wendy Carlson
