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Don's Ford

Utica, NY

4.6
234 Reviews
Here in the greater Utica, NY area, there are any number of places to shop for a car. That said, you could shop at every store from Ilion, Herkimer to Whitesboro and still not find a dealer as eager to earn your business as we are here at Don's Ford. Known locally as Don's Superstore, or just Don's to our friends, we've been doing business with folks from all corners of New York for quite some time now, and we've always taken great pride in our customer service. Whether you're shopping for the latest Ford models near Rome, NY or you just want a great deal on a used car near New Hartford, NY, our team here at Don's Ford will gladly work with you to help you find the car, truck, or SUV of your dreams.
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5712 Horatio St

Utica, NY

13502

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Showing 234 reviews

December 22, 2024

The day I was there more than 4 people and myself for some reason needed 1 extra service on their vehicle. Very suspicious, my car was done in one hour but they failed to tell me and had me wait 3 hours More

by ALEX1887
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Hearn
December 22, 2024

Pick-up and delivery services provided by Service Center 100% Satisfaction from start to finish of transaction. More

by ishjn
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pick-up and delivery techs.
December 21, 2024

Friendly, efficient and customer centered. The team goes above and beyond to take care of customers who are in a pinch. More

by R.M.CAMPBELL080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Hearn
December 20, 2024

Dealership was good. But waiting two and half weeks for warranty repairs is a lot. We had already had issues with this part and had to leave my vehicle in Tennessee for t More

by TAMMYWEISEDMONDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Don's Ford responded

Hi Tammy, We understand how frustrating it can be to deal with repair delays and the inconvenience of being without your vehicle. Thank you for sharing your experience with us. The Don's Ford team will strive to improve our service in this area. If there's anything further we can do, please let us know! We'd love the opportunity to earn five stars next time!

December 18, 2024

It took 7 days to get my car returned and I never received one call on the status. I called a couple of times and received minimal information. I have cancer which has spread to the bones affecting b More

by ACEOFROME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Mazza
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Don's Ford responded

Hello, I'm truly sorry to hear about your experience and the lack of communication regarding your car's status. I understand how important it is for you to have reliable transportation, especially given your circumstances. Please reach out so we can address this situation promptly and ensure you're taken care of moving forward. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

December 16, 2024

Jim Marino is a great salesmen. I and my family have purchased numerous vehicles from Jim over the years. He is always a pleasure to work with, no pressure and honest. More

by CMANNINO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Don's Ford responded

Thank you for your continued trust in Jim and the team at Don's Ford! We're happy to hear that he's consistently provided a no-pressure and honest experience. Looking forward to assisting with any future vehicle needs!

December 14, 2024

Very poor communication about service on my vehicle. Sometimes I couldn't get through and had to leave messages. When I wouldn't receive a response, I would have to drive to the dealership only to hear More

by JIMMORGAN13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Vella
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Don's Ford responded

Jim, I apologize for the lack of communication and inconvenience you experienced. This is not the level of service we strive to provide, and I'd like to address this issue personally. Please reach out when convenient so we can make things right. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

December 13, 2024

Scott and the staff made purchasing this vehicle a great experience. We found the vehicle we wanted at a very fair price. I would definitely recommend and look forward to being a returning customer. More

by SCOTTI215
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Don's Ford responded

We're glad to hear that Scott and the team at Don's Ford made your vehicle purchase a great experience! Thank you for recommending us, and we look forward to welcoming you back in the future. Enjoy your new ride!

December 12, 2024

Great service. On time with my car. Helpful staff and clean waiting area. Matt was very helpful More

by NOAHJMANN19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Don's Ford responded

Thank you, Noah, and we sure hope you'll stop by for another visit soon. Matt and the Don's Ford will be glad to serve you again!

December 11, 2024

John Mazza went above and beyond to help resolve an issue with Ford Motor Co.regardingmy vehicle. I am very thankful for his help and for thecost that he saved me. It was an early Christmas present! More

by PEACEFULMEADOWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Don's Ford responded

We're happy to hear that John provided exceptional assistance and helped resolve your issue. It's wonderful knowing he could save you some costs, making it feel like an early Christmas present! Thank you for sharing this positive experience with us. We look forward to welcoming you back to Don's Ford!

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