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Don's Ford

Utica, NY

4.5
300 Reviews
Here in the greater Utica, NY area, there are any number of places to shop for a car. That said, you could shop at every store from Ilion, Herkimer to Whitesboro and still not find a dealer as eager to earn your business as we are here at Don's Ford. Known locally as Don's Superstore, or just Don's to our friends, we've been doing business with folks from all corners of New York for quite some time now, and we've always taken great pride in our customer service. Whether you're shopping for the latest Ford models near Rome, NY or you just want a great deal on a used car near New Hartford, NY, our team here at Don's Ford will gladly work with you to help you find the car, truck, or SUV of your dreams.
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5712 Horatio St

Utica, NY

13502

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Showing 300 reviews

October 18, 2025

I have been almost 6 months waiting for my truck to get fixed. I am ready to get a Lawyer. I have asked for a buyback or trade in for another vehicle will never recommend anyone here. Very disappointed in More

by SANFRAN3636
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Vella
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2025 -

Don's Ford responded

We're truly sorry to hear about the prolonged issues you've experienced with your truck's repairs. We understand how frustrating this must be, and we sincerely apologize for any inconvenience caused. Your satisfaction is important to us, and we would like to assist you further. Please contact me at your earliest convenience so that we can discuss how best to resolve this situation. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

October 16, 2025

Jim Msrino was great to deal with. Worked with me to meet my needs. Along with the rest of the staff with explanations of features with the Bronco sport along with other warranty need More

by BLCOIRO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2025 -

Don's Ford responded

We are so grateful for your feedback! We'll be sure to pass along your kind words to Jim and the team. At Don's Ford, we're always here to help with any automotive needs you may have. Enjoy your new Bronco Sport!

October 09, 2025

They tried to overcharge me for an oil change I had a coupon for The Works and they tried to charge me $40 more. the service writer said oh you have a coupon however it says for the works right on the bo More

by OPER224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2025 -

Don's Ford responded

We truly value your feedback and would like to extend our apologies for the level of communication that may have occurred regarding the cost of the oil change. We pride ourselves on providing excellent service, and it appears that we missed the mark. Please contact me directly so we can address your concerns further. Thank you. Billy Melendez - Service Manager - bmelendez@carbonecars.com

October 02, 2025

The expected done time was close to actually done time. A a a a a a More

by RPM639
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2025 -

Don's Ford responded

We are glad to hear that your recent service was timely and met expectations. Thanks for sharing and come again soon to Don's Ford!

September 11, 2025

Great Service! Always Professional and Courteous! They picked my vehicle up and dropped it off while I was work More

by CPLMELDOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2025 -

Don's Ford responded

We are pleased to hear that your recent service experience exceeded expectations! Thank you for choosing Don's Ford and we look forward to working with you in the future.

September 09, 2025

From our salesman, Joe Tuzzolino, getting me to the payment I wanted to be at and answering a million questions, to the finane guy (can't recall his name) going over my lease plan and options, it was More

by JODITAG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Tuzzolino
Sep 09, 2025 -

Don's Ford responded

Congrats on your new Ford Bronco Badlands, Joditag! We’re thrilled to hear Joe and the team made your car buying experience seamless and enjoyable. Thank you for choosing Don's Ford and recommending us! Safe travels!

September 06, 2025

Very disappointed. Pieces are falling off of my new vehicle . And you team wants to patch them back on. Sheeesh. Never again More

by LSHOREY0
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Marino
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

Don's Ford responded

Hello, I'm sorry to hear about the issues with your new vehicle. This is not the quality we strive for and I apologize for any inconvenience caused. Please reach out so we can discuss a proper solution together. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

August 19, 2025

Good customer service and good coffee. Great trucks. Good location. Timely service Knowledgeable staff. And management More

by RSA12357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2025 -

Don's Ford responded

Thank you for sharing your feedback! We're thrilled to hear you enjoyed your experience with our team and our selection at Don's Ford. We hope to work with you again soon!

August 16, 2025

Fast courteous service they were very quick with the repairs of my ford fusion se More

by LUIS41TORRES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

Don's Ford responded

It is wonderful that our team was able to deliver a quick and courteous service experience during your recent visit to Don's Ford, Luis. Thank you for taking the time to share your feedback with our team. We look forward to serving you again soon.

August 07, 2025

I am VERY unhappy with the service! It took me several days of calling to set up the appointment to have my oil changed at home ! No one answered the phone!! When the service was fina More

by MARYANNE_MARSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Vella
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2025 -

Don's Ford responded

Hi Maryanne, thank you for sharing your concerns and bringing this to my attention. I understand your frustration regarding both the scheduling delays and the damage to your driveway. I take situations like this seriously, and I’m aware we’ve already had someone inspect the area. I’ll be following up with that report and our team to make sure you receive a clear update and next steps. Please contact me directly so we can discuss the resolution timeline. Sincerely, Billy Melendez Service Manager bmelendez@carbonecars.com

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