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Don's Ford
Utica, NY
233 Reviews
Here in the greater Utica, NY area, there are any number of places to shop for a car. That said, you could shop at every store from Ilion, Herkimer to Whitesboro and still not find a dealer as eager to earn your business as we are here at Don's Ford.
Known locally as Don's Superstore, or just Don's to our friends, we've been doing business with folks from all corners of New York for quite some time now, and we've always taken great pride in our customer service. Whether you're shopping for the latest Ford models near Rome, NY or you just want a great deal on a used car near New Hartford, NY, our team here at Don's Ford will gladly work with you to help you find the car, truck, or SUV of your dreams.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 233 reviews
December 22, 2024
The day I was there more than 4 people and myself for some reason needed 1 extra service on their vehicle. Very suspicious, my car was done in one hour but they failed to tell me and had me wait 3 hours some reason needed 1 extra service on their vehicle. Very suspicious, my car was done in one hour but they failed to tell me and had me wait 3 hours to and extra labor cost. Also they never reset my oil program and didn't fill out any paperwork for multipoint inspection. Had to come back after work to get it settled. Another gentleman got tires added and cost him $1110 extra. This place used to be packed, I see why there is less and less people there now. More
by ALEX1887
Verified CustomerEmployees Worked With
Mathew Hearn
December 21, 2024
Friendly, efficient and customer centered. The team goes above and beyond to take care of customers who are in a pinch. The team goes above and beyond to take care of customers who are in a pinch. More
by R.M.CAMPBELL080
December 20, 2024
Dealership was good. But waiting two and half weeks for warranty repairs is a lot. We had already had issues with this part and had to leave my vehicle in Tennessee for t But waiting two and half weeks for warranty repairs is a lot. We had already had issues with this part and had to leave my vehicle in Tennessee for three weeks for repairs waiting for the part on back order. Then we had to take time off from work to travel back to Tennessee to get my car when it was finally fixed. Only to come home and have another issue a few weeks later and be with out my car again. More
by TAMMYWEISEDMONDS
December 18, 2024
It took 7 days to get my car returned and I never received one call on the status. I called a couple of times and received minimal information. I have cancer which has spread to the bones affecting b received one call on the status. I called a couple of times and received minimal information. I have cancer which has spread to the bones affecting both hips and legs making it very difficult to walk. I really need my car for Drs appts. I told this to service when I made the Appt.. More
by ACEOFROME
Employees Worked With
December 16, 2024
Jim Marino is a great salesmen. I and my family have purchased numerous vehicles from Jim over the years. He is always a pleasure to work with, no pressure and honest. I and my family have purchased numerous vehicles from Jim over the years. He is always a pleasure to work with, no pressure and honest. More
by CMANNINO
December 14, 2024
Very poor communication about service on my vehicle. Sometimes I couldn't get through and had to leave messages. When I wouldn't receive a response, I would have to drive to the dealership only to hear Sometimes I couldn't get through and had to leave messages. When I wouldn't receive a response, I would have to drive to the dealership only to hear excuses why I had to wait even longer. More
by JIMMORGAN13
December 13, 2024
Scott and the staff made purchasing this vehicle a great experience. We found the vehicle we wanted at a very fair price. I would definitely recommend and look forward to being a returning customer. experience. We found the vehicle we wanted at a very fair price. I would definitely recommend and look forward to being a returning customer. More
by SCOTTI215
December 12, 2024
Great service. On time with my car. Helpful staff and clean waiting area. Matt was very helpful On time with my car. Helpful staff and clean waiting area. Matt was very helpful More
by NOAHJMANN19
December 11, 2024
John Mazza went above and beyond to help resolve an issue with Ford Motor Co.regardingmy vehicle. I am very thankful for his help and for thecost that he saved me. It was an early Christmas present! with Ford Motor Co.regardingmy vehicle. I am very thankful for his help and for thecost that he saved me. It was an early Christmas present! More
by PEACEFULMEADOWS
December 10, 2024
Very poor service I bought my car not even a year ago through Dons ford and already have things wrong with it failed inspection through you guys therefore I will never buy a car through Don's Ford again. through Dons ford and already have things wrong with it failed inspection through you guys therefore I will never buy a car through Don's Ford again. NOT EVEN A YEAR I HAD THIS CAR More
by MELISSAMILES1985
