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Don's Ford

Utica, NY

4.6
259 Reviews
Here in the greater Utica, NY area, there are any number of places to shop for a car. That said, you could shop at every store from Ilion, Herkimer to Whitesboro and still not find a dealer as eager to earn your business as we are here at Don's Ford. Known locally as Don's Superstore, or just Don's to our friends, we've been doing business with folks from all corners of New York for quite some time now, and we've always taken great pride in our customer service. Whether you're shopping for the latest Ford models near Rome, NY or you just want a great deal on a used car near New Hartford, NY, our team here at Don's Ford will gladly work with you to help you find the car, truck, or SUV of your dreams.
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5712 Horatio St

Utica, NY

13502

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Showing 259 reviews

March 29, 2025

They over charged me for the work done. Performed work i did not request. Startd to work on a recall i was not aware of and I waitedalmost three hours and it didn't work( software issue on More

by FBLOCKST
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
March 26, 2025

I had scheduled an appointment for oil change and had to wait over 2 hours. Not Happy! Not Acceptable! More

by BONBOO419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't remember a name
March 25, 2025

The salespeople and managers are very friendly, courteous and helpful. They answered all my questions. More

by RMH0526
Recommend Dealer
Yes
Employees Worked With
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Don's Ford responded

We're delighted to hear that our team at Don's Ford provided you with friendly and helpful service. Thank you for sharing your experience, and we're here if you have any more questions!

March 22, 2025

Always polite and friendly knows what he’s doing very helpful and very professional and efficient More

by AMMEDIA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Don's Ford responded

Thank you for the positive review! We appreciate your support and hope to serve you again down the road.

Mar 24, 2025 -

AMMEDIA3 responded

What’s there to say, professionals every one there, It’s the only dealer I go to, Very happy with the service I get.When buying a new car or truck I never feel pressured they help me through the deal thanks Dons ford

Mar 25, 2025 -

Don's Ford responded

Thank you for the positive review! We appreciate your support and hope to serve you again down the road.

March 18, 2025

Matt always provides great customer service and got my car in and out Fast, love dons ford More

by ORRFAMILY77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2025

Horrible they literally switched the price without telling us and added over 3k in warranties that I told them not to. I have pictures of everything and have filed. A complaint with the bbb..Be carefu More

by JArmondi122286
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sydney and rick
Mar 12, 2025 -

Don's Ford responded

I'm sorry to hear about your experience. We strive for transparency in our pricing. We'd like to address this issue directly, so please feel free to reach out at your convenience. Thank you, Allen Hutchings - Assistant General Manager - ahutchings@carbonecars.com

Mar 25, 2025 -

JArmondi122286 responded

I've reached out to no avail I've canceled the warranties but then they send a post card saying I owe for a registration the nerve. I paid them 150 to do the registration...they won't get another penny from Me!!!!

March 08, 2025

I go to Don’s ford because of the friendliness and dependability. I feel confident in the service to my vehicle. The customer service is great, they pick up my vehicle and return it to my home after More

by JILLWAGNER2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Don's Ford responded

Jill, it's wonderful to hear that you appreciate the friendly and dependable service at Don's Ford. We're glad our team can make your experience convenient with vehicle pick-up and return! Thank you for choosing us!

March 05, 2025

Everyone so friendly and helpful. John Mazda is a real professional and goes out of his way to help you. They used my points and saved me money. I wasn’t purchasing this time as had m More

by TAMB0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Don's Ford responded

Thank you for sharing your experience with us at Don's Ford! We're delighted to hear that John Mazda and Scott Risucci provided exceptional service during your visit. We look forward to assisting you with future purchases!

February 23, 2025

Very helpful in the buying and transferring of my vehicle to Dallas, Tx. And Nice More

by timika.sims
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Potasiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jo Marie Ferrucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Don's Ford responded

Thank you for choosing Don's Ford! Come see us again soon!

February 19, 2025

They handled my service on time and efficiently. The work was done properly without any problems. More

by JFC62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Don's Ford responded

Thank you for stopping by! It was a pleasure assisting you. Until next time, safe travels!

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