
Don's Ford
Utica, NY
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 259 reviews
They over charged me for the work done. Performed work i did not request. Startd to work on a recall i was not aware of and I waitedalmost three hours and it didn't work( software issue on Performed work i did not request. Startd to work on a recall i was not aware of and I waitedalmost three hours and it didn't work( software issue on backup camera on 2024 maverick. The next day i recieved a coupon from don's ford this would have cost me $69 and it cost me $109. With a free car wash. Called Sat AM and they said he would mail me a refund. Now I have to make another trip and hopfully they can do the recall. When asked about the car wash He told me it was out of service!?? What would YOU DO?? Talked to a sales person abot leasing an escape. Never got a call back.... More
The salespeople and managers are very friendly, courteous and helpful. They answered all my questions. and helpful. They answered all my questions. More
Always polite and friendly knows what he’s doing very helpful and very professional and efficient helpful and very professional and efficient More
Matt always provides great customer service and got my car in and out Fast, love dons ford car in and out Fast, love dons ford More
Horrible they literally switched the price without telling us and added over 3k in warranties that I told them not to. I have pictures of everything and have filed. A complaint with the bbb..Be carefu telling us and added over 3k in warranties that I told them not to. I have pictures of everything and have filed. A complaint with the bbb..Be careful! More
I go to Don’s ford because of the friendliness and dependability. I feel confident in the service to my vehicle. The customer service is great, they pick up my vehicle and return it to my home after dependability. I feel confident in the service to my vehicle. The customer service is great, they pick up my vehicle and return it to my home after the service. More
Everyone so friendly and helpful. John Mazda is a real professional and goes out of his way to help you. They used my points and saved me money. I wasn’t purchasing this time as had m John Mazda is a real professional and goes out of his way to help you. They used my points and saved me money. I wasn’t purchasing this time as had my Edge serviced but when we do buy it’s always from Scott Risucci! We buy all our vehicles from him! More
Very helpful in the buying and transferring of my vehicle to Dallas, Tx. And Nice to Dallas, Tx. And Nice More
They handled my service on time and efficiently. The work was done properly without any problems. The work was done properly without any problems. More