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Don's Ford
Utica, NY
279 Reviews
Here in the greater Utica, NY area, there are any number of places to shop for a car. That said, you could shop at every store from Ilion, Herkimer to Whitesboro and still not find a dealer as eager to earn your business as we are here at Don's Ford.
Known locally as Don's Superstore, or just Don's to our friends, we've been doing business with folks from all corners of New York for quite some time now, and we've always taken great pride in our customer service. Whether you're shopping for the latest Ford models near Rome, NY or you just want a great deal on a used car near New Hartford, NY, our team here at Don's Ford will gladly work with you to help you find the car, truck, or SUV of your dreams.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 279 reviews
June 09, 2025
Great service team. Made my appt and was taken in on time and work completed in a timely manner. Made my appt and was taken in on time and work completed in a timely manner. More
by TOMAINOC13
Verified CustomerEmployees Worked With
Other Employees :
David Swald
June 07, 2025
Oil change appointment was for 11:30, arrived on time, was informed they were 20 minutes behind , our wait would be 1-1 1/2 hours. After two hours we were still waiting, I asked the service manger when my was informed they were 20 minutes behind , our wait would be 1-1 1/2 hours. After two hours we were still waiting, I asked the service manger when my car would be done. He immediately said that he had told me they were running behind at which point I stopped him and said it’s been 2 hours and it’s still not done? He checked and said it would be 15 minutes, which turned into 30 minutes. At 2:00 my car was done, he presented me with an invoice for $83 which included a $10 discount for the wait. I asked him why am I being billed when I had purchased an $800 oil change plan at the time I purchased my vehicle in August 2024. He said he wasn’t aware of that as it was not indicated in the computer, however, he would take care of it. This is my third service visit and I have not been impressed. It should not take 2 1/2 hours to do an oil change, even with them being 20 minutes behind. Going forward I may just have them pick my car up and deliver it back, but then I’m without my vehicle for even a longer period of time. More
by ROBINLOUIS1088
Employees Worked With
Mike
June 04, 2025
We had a great experience with Don's Ford, would definitely go back to buy again. definitely go back to buy again. More
by LJ16413
June 02, 2025
They team is great, they always treat my vehicles and I well and deliver when expected! well and deliver when expected! More
by MWILLI4
Employees Worked With
May 23, 2025
John was very kind & listened to all my concerns. Even when the problem was not initially found, John went the extra mile to figure it out & promptly get my vehicle serviced & provided me with a rent Even when the problem was not initially found, John went the extra mile to figure it out & promptly get my vehicle serviced & provided me with a rental car during the time of the repair. He scheduled a pick up & drop off to my place of employment & kept me informed throughout the entire process. More
by MSIGBIENY
May 23, 2025
painless thorough and i felt service was was reasonable i oils bring it back there again. update to building was nice i oils bring it back there again. update to building was nice More
by FTREVISANI
May 10, 2025
Good guys at the helm making sure your vehicle is ready for the road and operating as you expect it to. for the road and operating as you expect it to. More
by bmans25
May 05, 2025
Everything was great, salesman was easy to talk to rest of staff was polite and friendly. Love new bronco sport of staff was polite and friendly. Love new bronco sport More
by FEEDMAN2005
May 03, 2025
I recently purchased a new Ford Bronco at Don's Ford and the sales staff was excellent to me. They provided professional and friendly service. I was very happy with the entire transaction. the sales staff was excellent to me. They provided professional and friendly service. I was very happy with the entire transaction. More
by fordforever0
Employees Worked With
May 02, 2025
Great salesman and great service department. Always taken care of my care needs Alway recommend Dons Ford dealership to friends & family that are looking for new cars. Always taken care of my care needs Alway recommend Dons Ford dealership to friends & family that are looking for new cars. More
by LINDABARBERIO
