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Don's Ford
Utica, NY
309 Reviews
Here in the greater Utica, NY area, there are any number of places to shop for a car. That said, you could shop at every store from Ilion, Herkimer to Whitesboro and still not find a dealer as eager to earn your business as we are here at Don's Ford.
Known locally as Don's Superstore, or just Don's to our friends, we've been doing business with folks from all corners of New York for quite some time now, and we've always taken great pride in our customer service. Whether you're shopping for the latest Ford models near Rome, NY or you just want a great deal on a used car near New Hartford, NY, our team here at Don's Ford will gladly work with you to help you find the car, truck, or SUV of your dreams.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Trade-in Experience
Service Time
Service Communication
Workmanship
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 309 reviews
November 16, 2025
I’ve had nothing but great service at Don’s. I am into my 4th lease and have always contacted Salesman Jim Marino to get in to a new lease. He is excellent and a credit to that dealership. I can I am into my 4th lease and have always contacted Salesman Jim Marino to get in to a new lease. He is excellent and a credit to that dealership. I can contact him anytime and he responds in a timely fashion. More
by Tony W
Verified CustomerEmployees Worked With
November 14, 2025
Friendly front desk personnel and a clean, comfortable waiting area. I also appreciate that they have quality coffee!! waiting area. I also appreciate that they have quality coffee!! More
by RROCKWOOD0
Employees Worked With
November 08, 2025
Friendly, easy to work with, attentive. I bought out my lease there and they were all very helpful - plan on returning to buy my next vehicle with them. Matt was great, as was Patrick. I bought out my lease there and they were all very helpful - plan on returning to buy my next vehicle with them. Matt was great, as was Patrick. More
by JEWEL0013
Employees Worked With
November 06, 2025
Wonderful experience. Everyone we came in contact with was very accommodating. The new facility was beautiful. Everyone we came in contact with was very accommodating. The new facility was beautiful. More
by RAHOVEY
November 04, 2025
John goes above and beyond for his customers. Always has a smile on his face. He’s very knowledgeable and I really only like to deal with him. He’s always willing to answer my questions and solve Always has a smile on his face. He’s very knowledgeable and I really only like to deal with him. He’s always willing to answer my questions and solve problems. I don’t care for the other guy. I have no trust with the others. More
by REGOAK
November 04, 2025
Excellent service and professional and attentive sales staff. Always pleasant and ready to meet your needs. staff. Always pleasant and ready to meet your needs. More
by SRISUCCI0
October 30, 2025
Excellent service and very helpful with information about the car new tires are great thank you the car new tires are great thank you More
by FJNACK99
October 25, 2025
I was very happy with my salesman Mike Risucci He was patient with me and wasn’t pushy never tried to force anything on me and Matt Cataldo was very helpful answering my questions and in helping close th patient with me and wasn’t pushy never tried to force anything on me and Matt Cataldo was very helpful answering my questions and in helping close the deal.Also I shoutout to Mike Rich for blessing me thank you brother.My last 3 leases were GM vehicles this is my first Ford I love my Bronco Sport l really appreciate the way I was treated and hopefully in the future we can make a deal again More
by J925M
Employees Worked With
Mike Risucci,Matt Cataldo,Mike Rich
October 24, 2025
Pick up service is very convenient. A video from the mechanic describing the service and pointing this out is also a great part of the service. A video from the mechanic describing the service and pointing this out is also a great part of the service. More
by WOLFGANG91
