
Don's Ford
Utica, NY
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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I have been almost 6 months waiting for my truck to get fixed. I am ready to get a Lawyer. I have asked for a buyback or trade in for another vehicle will never recommend anyone here. Very disappointed in fixed. I am ready to get a Lawyer. I have asked for a buyback or trade in for another vehicle will never recommend anyone here. Very disappointed in the service I have received. More
Jim Msrino was great to deal with. Worked with me to meet my needs. Along with the rest of the staff with explanations of features with the Bronco sport along with other warranty need Worked with me to meet my needs. Along with the rest of the staff with explanations of features with the Bronco sport along with other warranty needs & financing if needed More
They tried to overcharge me for an oil change I had a coupon for The Works and they tried to charge me $40 more. the service writer said oh you have a coupon however it says for the works right on the bo coupon for The Works and they tried to charge me $40 more. the service writer said oh you have a coupon however it says for the works right on the board is $89. My coupon said it was $69.. also they did not wash my car or ask if I wanted it washed. More
The expected done time was close to actually done time. A a a a a a A a a a a a More
Great Service! Always Professional and Courteous! They picked my vehicle up and dropped it off while I was work Always Professional and Courteous! They picked my vehicle up and dropped it off while I was work More
From our salesman, Joe Tuzzolino, getting me to the payment I wanted to be at and answering a million questions, to the finane guy (can't recall his name) going over my lease plan and options, it was payment I wanted to be at and answering a million questions, to the finane guy (can't recall his name) going over my lease plan and options, it was a very nice experience. They were both so helpful, knowledgeable, pleasant and most of all patient. Stopped in on a whim and drove out 2 days later with a 2 door Bronco Badlands that I absolutely LOVE, but never knew I wanted...lol Highly recommend Don's Ford!! More
Very disappointed. Pieces are falling off of my new vehicle . And you team wants to patch them back on. Sheeesh. Never again Pieces are falling off of my new vehicle . And you team wants to patch them back on. Sheeesh. Never again More
Good customer service and good coffee. Great trucks. Good location. Timely service Knowledgeable staff. And management Great trucks. Good location. Timely service Knowledgeable staff. And management More
Fast courteous service they were very quick with the repairs of my ford fusion se repairs of my ford fusion se More
I am VERY unhappy with the service! It took me several days of calling to set up the appointment to have my oil changed at home ! No one answered the phone!! When the service was fina It took me several days of calling to set up the appointment to have my oil changed at home ! No one answered the phone!! When the service was finally set the guy who came to do it placed the jack in my driveway. I suggested he might want to do it on the road. We live in a manufactured home park with little to no traffic and we are on a dead end. He placed in the driveway, I now have a HOLE in the middle of my driveway where the jack was! I want the driveway fixed!! So far Ford sent someone out to look at it but no one had gotten back to us!!! I want it fixed! More