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Don's Ford

Utica, NY

Overview
Employees
Reviews
Vehicles
4.7
212 Reviews
Here in the greater Utica, NY area, there are any number of places to shop for a car. That said, you could shop at every store from Ilion, Herkimer to Whitesboro and still not find a dealer as eager to earn your business as we are here at Don's Ford. Known locally as Don's Superstore, or just Don's to our friends, we've been doing business with folks from all corners of New York for quite some time now, and we've always taken great pride in our customer service. Whether you're shopping for the latest Ford models near Rome, NY or you just want a great deal on a used car near New Hartford, NY, our team here at Don's Ford will gladly work with you to help you find the car, truck, or SUV of your dreams.
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5712 Horatio St

Utica, NY

13502

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Showing 212 reviews

November 21, 2024

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by WMONGEAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
1.0
This rating includes all reviews, with more weight given to recent reviews.
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November 19, 2024

Disappointed you do not stock full synthetic oil I was told.. I had to wait 3 hours for an oil change More

by tsdecarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Potasiewicz
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Don's Ford responded

Hello, I'm sorry to hear about the inconvenience with your oil change. We strive for efficiency and it's disappointing that we fell short here. If there's anything else you'd like to discuss, please reach out to me directly at bmelendez@carbonecars.com. Thank you, Billy Melendez Service Manager

November 17, 2024

Easy and seamless buying experience. Matt was very helpful and took care of everything. EASY! More

by KISTNERJOHN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Potasiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance manager. I can’t remember his name. Sorry!!
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Nov 18, 2024 -

Don's Ford responded

That's precisely our aim and glad we hit the mark for ya. Mark and the Don's Ford team are here for ya to make things easy for you in the future too!

November 17, 2024

Scott made the whole choosing and buying a new car easy. Everything was ready for me when I arrived to sign paperwork making the process quick and easy. More

by HMCLEAN13457
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Don's Ford responded

We're pleased to hear that Scott made your car-buying experience smooth and efficient at Don's Ford. Thank you for sharing this positive feedback, and enjoy your new vehicle!

November 17, 2024

Repairs we completed in a timely fashion. Check engine light condition was corrected vehicle reprogrammed all good great job More

by JBCOUNTRYMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Don's Ford responded

Thanks a million for your review. The Don's Ford team is here to provide another great job for all of your future needs!

November 17, 2024

Helpfull and knowledgeable with answering questions. They keep you informed and do there best to get you out in a timely fashion. More

by DEZELDOG2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Don's Ford responded

We're delighted to hear that our team at Don's Ford was helpful and knowledgeable during your visit. It's great to know they kept you informed and ensured a timely experience. Thank you for sharing!

November 15, 2024

Excellent experience from start to finish. Highly recommend. Service dept outstanding as well. Will recommend to friends and family More

by great vehicle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Don's Ford responded

Thank you for the fantastic feedback! We're happy to hear that your experience with Don's Ford was excellent from start to finish. We appreciate your recommendations and look forward to serving you, your friends, and family in the future!

November 15, 2024

Great experience from the moment I pulled in. The service writer was very friendly and went over the current maintenance requirements. Despite being short staffed I was still out within 3 hours More

by SRWHITE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Don's Ford responded

Thank you for sharing your experience with us at Don's Ford! We're glad to hear that our team provided friendly and efficient service, even when short-staffed. We appreciate your patience and look forward to serving you again in the future!

November 12, 2024

Excellent customer service, very knowledgeable technicians, and very fair pricing is the reason to do business here More

by DDCALHOUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson
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Nov 13, 2024 -

Don's Ford responded

That's wonderful to hear. We'll be sure to provide you with the same level of service every time you visit. Thank you for choosing Don's Ford!

November 12, 2024

Easy to deal with will definitely be back ! Paperwork and finance fast and easy as can be . More

by KRATZYS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Don's Ford responded

We appreciate the five stars and look forward to your next visit at Don's Ford!

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