Don White's Timonium Chrysler Dodge Jeep Ram - Service Center

Convenient "after hours" drop off the night prior to my Service Appt made things so much easier for me. The next morning Jess gave me a detailed explanation of recommended services/options. She was extreme Service Appt made things so much easier for me. The next morning Jess gave me a detailed explanation of recommended services/options. She was extremely patient and helpful. :) Late pick-up was awesome. Cashier was friendly & everything was very clean!!! Driver pulled my truck around front and was even nice enough to remind me to turn on my headlights lol (I normally keep them on auto.) I can truly say I felt safe even during these crazy Covid times. Very impressed. Thank you! :) More

Convenient shuttle service to and from Dealership while repairs being made. Friendly and knowledgeable service agents. All costs discussed up front, and additional findings needing attention explained ca repairs being made. Friendly and knowledgeable service agents. All costs discussed up front, and additional findings needing attention explained carefully, along with options. More

Professional. extremely courteous and knowledgeable. My scheduled appointment time had me in and out most expeditiously. The waiting area is open and welcoming. The staff is very friendly and courteous. Za scheduled appointment time had me in and out most expeditiously. The waiting area is open and welcoming. The staff is very friendly and courteous. Zach greeted me upon entering and exiting as though I was a celebrity - he is extremely professional and engages every customer with the most polite and professional demeanor. More

Took my car in twice for a simple oil change. 2 times I had to return back to the dealer to stop an oil leak. Driveway was ruined by oil stains. Secondly I went in to have my blower replaced and they damag had to return back to the dealer to stop an oil leak. Driveway was ruined by oil stains. Secondly I went in to have my blower replaced and they damaged my glove box in the process.. Service mgr initially said his guy did not do it. But after the oil leak repair he promised they would try and make the box right.. So far no reply from the dealer on the glove box replace / repair issue. No faith in these folks. More

Ease of getting an appointment, phone call letting me know what was going on, finished in a timely manner. Car was washed!!!!! I used to go to Thompson and have had bad dealings there. You will be my ser know what was going on, finished in a timely manner. Car was washed!!!!! I used to go to Thompson and have had bad dealings there. You will be my service provider now. More

Friendly service, worked with me until noise in car was found, Staff very friendly, would recommend Don White's Timonium Chrysler Dodge Jeep Ram service department found, Staff very friendly, would recommend Don White's Timonium Chrysler Dodge Jeep Ram service department More

The staff's friendliness as well as the precaution you took to address customers' concern about the virus- covered both seat and steering wheel while working on the car. Thank you! took to address customers' concern about the virus- covered both seat and steering wheel while working on the car. Thank you! More

I loved the hospitality I recommend from my initial call & how the service department coincides with what I received via phone. They were extremely helpful & prompt. Jessica went above & beyond. & how the service department coincides with what I received via phone. They were extremely helpful & prompt. Jessica went above & beyond. More

Great service! I've been a Jeep guy for a long time and this has been the first dealer where I felt appreciated as a customer. I drove an hour for my vehicle's first service and will continue to do so. this has been the first dealer where I felt appreciated as a customer. I drove an hour for my vehicle's first service and will continue to do so. More

Very friendly staff . The service was done in the time frame we were given. They checked for stored codes and corrected the problem. James is great to work with and has been completely honest. frame we were given. They checked for stored codes and corrected the problem. James is great to work with and has been completely honest. More