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Don White's Timonium Chrysler Dodge Jeep Ram - Service Center

Cockeysville, MD

4.4
129 Reviews

129 Reviews of Don White's Timonium Chrysler Dodge Jeep Ram - Service Center

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October 26, 2021

We have been getting our cars from Don Whites for 15 years. Free oil change and tire rotation is a great perk! James is our service rep and he makes sure our car is up to date and everything we need don More

by momsrecess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James in service is TOP NOTCH!!!
Oct 28, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Hello, thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to service your vehicle in an efficient and professional manner. Thank you for your loyalty to us here at Don White's Timonium Chrysler Dodge Jeep Ram and we look forward to your continued business! Sincerely, Michael Resnick Service Manager mresnick@donwhites.com

October 22, 2021

The service tech was very professional, explained everything and kept me updated with time I should have my vehicle returned. More

by Lisa H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I cannot remember the gentleman’s name
Oct 26, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Thanks for your awesome review, Lisa! We're very happy to hear that our service staff was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Michael Resnick Service Manager mresnick@donwhites.com

August 05, 2021

James in service is the best. He is very knowledgeable, honest, and upfront about everything. The expectations he gives you are always met. I would recommend Don White’s service department and James to any More

by 2shelbys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Michael Resnick Service Manager mresnick@donwhites.com

August 03, 2021

Dropped off RAM 1500 on June 13th for a Radio Change- they informed me that my electrical system was ruined. No accident, no fire, no issues. 53 days later, Chrysler is involved, they have not accurat More

by eric_dashner
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Im not sure, the Service Rep is Jessica, and the service manager, as well as Denise at Chrysler Customer Care US.
Aug 10, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

We acknowledge your review and are currently looking into the events you’ve detailed.

July 29, 2021

Been dealing with Don White's since 2015. Live in Landover Maryland but drive 67 miles to have service preformed by them. They are courteous, friendly, efficient and don't try to sell service you don More

by calvinpro
Recommend Dealer
Yes
Employees Worked With
Jessica Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allan Schwartzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Rivenbark
Aug 03, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com

June 07, 2021

Will Williams (sales) & James Johnson (service) - Both are fantastic to work with. I bought my new Dodge Ram Truck from Will and received excellent service. This was the 5th vehicle we have bought from More

by Emma Franklin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Williams
Jun 10, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com

May 29, 2021

Van is 7 years old and required extensive work to the tune of $3,900.00. Most of the issues were resolved. It will still require me coming back again to take care of 2 issues not resolved but charged for More

by awning
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Michael Resnick Service Manager mresnick@donwhites.com

Jun 04, 2021 -

awning responded

I have already talked to the service advisor about the issues! Unfortunately this is a handicap van and my son's only transportation outside the home. So getting the van in to the dealership and dropping if off and getting a ride home, etc., etc. is a logistical problem.

March 12, 2021

Was in and out very quickly and my Rep. Allan Schwartzman was friendly and kept me informed during the process. No issues and I was on my way!!! More

by coachdaley
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Allan Schwartzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Michael Resnick Service Manager mresnick@donwhites.com

March 08, 2021

Don White’s has always been great and easy to work with! I actually purchased my Jeep at another dealership, but have had nothing but issues with the other dealership ever since. I decided that for my first More

by Amanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Rivenbark
Mar 11, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Michael Resnick Service Manager mresnick@donwhites.com

March 04, 2021

Jessica regularly updated me via text, which prevented me from having to call and possibly wait on hold. Very attentive to detail and competitive pricing. More

by wwwjeep82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Michael Resnick Service Manager mresnick@donwhites.com

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