Don White's Timonium Chrysler Dodge Jeep Ram - Service Center

Greeted by James immediately upon walking in. Checked-out expeditiously by Jessica when service was finished. Very pleasant and much appreciated experience after I worked the night shift. Checked-out expeditiously by Jessica when service was finished. Very pleasant and much appreciated experience after I worked the night shift. More

The service department is excellent. I never have any problems and they explain everything clearly I never have any problems and they explain everything clearly More

James is always the best. Very knowledgeable. Shows concern for my time and communicates well. Stan is also very helpful even though I’m sure he has a lot more on his plate th Very knowledgeable. Shows concern for my time and communicates well. Stan is also very helpful even though I’m sure he has a lot more on his plate than just my service. More

I am very disappointed with their service. They are very slow in returning your fixed car. It takes way too much time (days) to get your car back. I still have to go back and get things fixed They are very slow in returning your fixed car. It takes way too much time (days) to get your car back. I still have to go back and get things fixed later because they couldn't get parts. I wonder if their sales team understands that their service team is failing them. What a shame. More

I am actually sad to write this review. I have been a customer of Don Whites for over 10 years. I am on my 4th car from them. I have had family members buy cars from them based on my opinio I have been a customer of Don Whites for over 10 years. I am on my 4th car from them. I have had family members buy cars from them based on my opinion. I never had a problem until this year. The way they have handled an interior issue with my Jeep is horrific. It’s been nearly a year and it still isn’t resolved. Jessica outright lied and has provided no help In resolving my issues. She has an awful attitude and terrible customer service. I have left multiple messages for Stan, the service manager. I have yet to receive a return call. Never received a call back from Jeep Chrysler. I just found out they closed my claim the same day I opened it. They closed it without notifying me. Be very careful with this company as when something is wrong, they simply hang you out to dry. Now I know I will get the standard response to this review and will be asked to reach out to them. My response to that is, check your messages. I have already tried reaching out. Don White and Jeep Chrysler have failed is every way. More

The entire experience was pleasant. The waiting area is clean, bright, and welcoming as is the staff. I was welcomed into the store and greeted by every staff member who passed by. Addi The waiting area is clean, bright, and welcoming as is the staff. I was welcomed into the store and greeted by every staff member who passed by. Additionally, my Wrangler was done earlier than promised. Great job! More

Been coming to Don White's for almost 20 years now. Very professional and courteous service. Thorough estimate for repair given with complete explanation. Shuttle service home if needed! Clean wait Very professional and courteous service. Thorough estimate for repair given with complete explanation. Shuttle service home if needed! Clean waiting area and bathroom. Car washed when completed! More

I have had my service done from day one and have dealt with a few of the service advisors and have had a good experience with all if them. I have been using James Johnson for the last two years and can sa with a few of the service advisors and have had a good experience with all if them. I have been using James Johnson for the last two years and can say James is one of the Best that I have ever dealt with in 45 years of owning cars More

I always have a great experience in the service department at Don White’s. James is always professional and communicates with me regularly. department at Don White’s. James is always professional and communicates with me regularly. More

This was an unusual experience. I bought my used 2015 Jeep GC from Don White and also purchased a Chrysler Lifetime Warranty at the same time. With 114k miles the engine failed to w I bought my used 2015 Jeep GC from Don White and also purchased a Chrysler Lifetime Warranty at the same time. With 114k miles the engine failed to work. Chrysler denied the repair citing reasons that made no sense. Don White reached out to me and said "you are our customer and we will take care of you". Don White put in a new engine and they continued to keep me updated and they did a great job taking care of me while an engine was located. More