Don White's Timonium Chrysler Dodge Jeep Ram - Service Center

James provides excellent service! James informs me of exactly what my car needs at a given mileage; he calls multiple times to let me know precisely when my vehicle is ready for pick u James informs me of exactly what my car needs at a given mileage; he calls multiple times to let me know precisely when my vehicle is ready for pick up. He understands and explains any recall items and he treats me as a valued customer. My husband has 15 years of experience with James and I only one but I look forward to many more. Ralph LeBlanc More

Patrick Hennessy Patrick has always been very curtious with my husband and I. He explains everything in a person to person tale. As busy as he is he does keep people u Patrick has always been very curtious with my husband and I. He explains everything in a person to person tale. As busy as he is he does keep people updated on there vehicle. More

Service Dept. is great I have been going to Don White Timonium for service on my 2006 Dodge Grand Caravan for some time now. My service tech agent is James Johnson. I have I have been going to Don White Timonium for service on my 2006 Dodge Grand Caravan for some time now. My service tech agent is James Johnson. I have known him for some twelve years or more now and feel confident that he has my best interests at heart when he recommends service. I bypass any number of mechanics and garages to get to Don White's, but happily do so knowing that James will not steer me wrong. It is wonderful to be able to trust someone to fix your car right the first time! More

Best Communication One of the frustrating things about car service is the often lack of communication. Your car will be ready at....and then you call and you can't reach One of the frustrating things about car service is the often lack of communication. Your car will be ready at....and then you call and you can't reach your service advisor, and you leave a message, and you wait.... However, This was not the case with Don White. The service advisor, Joy, was just that: a real joy. She called me to go over the service (I had done a night drop-off), she called me with an update, she called me with a solution to a problem....all in a timely manner, and always pleasant and polite. She made what could have been a very frustrating experience one that was smooth and easy. Good job. More

Thanks James Johnson for all your help Excellent service, clean environment, friendly and knowledgeable workers. Everyone is so friendly and polite. So glad I bought my car from your deal Excellent service, clean environment, friendly and knowledgeable workers. Everyone is so friendly and polite. So glad I bought my car from your dealership. Thank you for the excellent service😀😀👏👏 More

Thank you! A big "thank you" to both Kevin Carroll and James Price from the service department for taking such good care of us. You both were great and helping u A big "thank you" to both Kevin Carroll and James Price from the service department for taking such good care of us. You both were great and helping us resolve the many issues we had with our mini van. More

Recall 2016 "Parking Barke" This is my 2nd Jeep Grand Cherokee I purchased ( I am on #4) from Don White's over the years and I am very pleased with sales and service. Patrick He This is my 2nd Jeep Grand Cherokee I purchased ( I am on #4) from Don White's over the years and I am very pleased with sales and service. Patrick Hennessy and Keenan were excellent in taking care of my "recall" issue. I will definitely take my Jeep there for service again. More

Noise solved I put the caravan in for regular maintenance plus I told James about an intermittent noise . I had no hope for them solving the problem but it was dia I put the caravan in for regular maintenance plus I told James about an intermittent noise . I had no hope for them solving the problem but it was diagnosed and fixed. More

Always a good experience I bought my 2009 Chrysler 300 here last year. Even tho it was a used car they still treated me like I was buying a brand new car. Now when I take my c I bought my 2009 Chrysler 300 here last year. Even tho it was a used car they still treated me like I was buying a brand new car. Now when I take my car for service Oil changes/tire rotations and such. I always feel welcomed especially by James (service department). He always comes out of his way to come say Hi and chit chat for a moment. But all the guys in the service department are very nice and welcoming. For that reason I don't mind waiting for my car while it's being worked on. I Just wanted to say thank you Don White staff for not making it a uncomfortable situation to take my car there for service and for buying a car there. Thomas Morga 2009 Chrysler 300 More

Great cars, better service! Don White's is an awesome dealership. I bought my first Jeep from there in 2009 and my only regret is I didn't buy my second one there in 2013. The sa Don White's is an awesome dealership. I bought my first Jeep from there in 2009 and my only regret is I didn't buy my second one there in 2013. The sales team is top notch and the service team takes great care of their customers. Even though I didn't buy my second Jeep at Don White's I continue to go there for my oil changes and regular maintenance. I personally deal with James but all of their advisors are great. I had my Jeep in for a regular oil change about a week ago and just before I left someone mentioned the automated car wash was out of service. I had noticed when they pulled my Jeep up that it was freshly washed so I figured mine was the one that broke it. Turns out it had been broken for a few days and James HAND WASHED my vehicle. The dealership I bought the Jeep from wouldn't waste their time washing it at all and here James took time to do it by hand, that says it all right there! If you're in the market for a DCJ vehicle, do yourself a favor and see this great crew. You won't be sorry! More