Don Vance Ford

Gary Skelton always does a great job! Very helpful, friendly and explains everything. I have bought several vehicles from this dealership and they have always been great to deal with. friendly and explains everything. I have bought several vehicles from this dealership and they have always been great to deal with. More

Answered intelligent questions promptly without flourish in a straightforward manner. Deal was cemented quickly online and executed quickly when I arrived... a breath of fresh air. in a straightforward manner. Deal was cemented quickly online and executed quickly when I arrived... a breath of fresh air. More

Had a bad experience with Don Vance Ford, they messed up my Ford Pass rewards, about $210.00, I had a terrible time retrieving them and getting what I was promised, Don Vance Manager Michael did not seem to my Ford Pass rewards, about $210.00, I had a terrible time retrieving them and getting what I was promised, Don Vance Manager Michael did not seem to know how to fix it,and did not want to accept responsibility, sales staff did not seem to care...the employees need to be educated on this program. I will not return. More

I guess after the sale they just do not care, They promised my Ford Pass points of $210 for truck purchase, never got them, no luck in getting attention from them about this matter.....I will not reco promised my Ford Pass points of $210 for truck purchase, never got them, no luck in getting attention from them about this matter.....I will not recommend them at this time. More

EXTREME LOW BALL OFFERS ON YOUR TRADE....DON’T DO IT. THEY WILL INSULT YOU. I WILL NEVER DEAL WITH THIS OUTFIT AGAIN AFTER THEIR INSULTING OFFER FOR MY TRADE. KBB SAYS MY CAR HAS A RETAIL VALUE OF 12,000 THEY WILL INSULT YOU. I WILL NEVER DEAL WITH THIS OUTFIT AGAIN AFTER THEIR INSULTING OFFER FOR MY TRADE. KBB SAYS MY CAR HAS A RETAIL VALUE OF 12,000 PRIVATE PARTY 8,000...THEY OFFERED ME 2,000! I have every service record and it’s in pristine condition. Shame on you DON VANCE! More

New Car experience Don Vance Ford and Gary Skelton were recommended to me by a retired Ford employee. I dealt with them by phone only and purchased a new Focus. It was Don Vance Ford and Gary Skelton were recommended to me by a retired Ford employee. I dealt with them by phone only and purchased a new Focus. It was exactly as they quoted, and was delivered to my home as promised. I would recommend this dealership in a heartbeat. More

Long Distance Car Purchase I recently was forced to buy a replacement for my 2011 Mustang convertible following a serious accident. I live in Minnesota. This Missouri dealership I recently was forced to buy a replacement for my 2011 Mustang convertible following a serious accident. I live in Minnesota. This Missouri dealership offered a price that made it worth my time and expense to buy from them. Gary Skelton was an extremely friendly, responsive and accommodating partner in this transaction. He went out of his way to make this a positive buying experience. Thank you, Gary! Don and I got home safely and declare you the BEST! Susan C. More

Gary Skelton is a PEST Asked the dealership (Gary Skelton) about removing the THREE dealership decals if I bought a new F150 from them, got no answer....so I bought elsewher Asked the dealership (Gary Skelton) about removing the THREE dealership decals if I bought a new F150 from them, got no answer....so I bought elsewhere and told them so. But that hasn't stopped Gary Skelton, who continues to pester and hound me relentlessly with emails about buying from them. He just doesn't get it! Finally had to block his emails. Better shop elsewhere. More

Never ending excuses On a Thursday evening when I dropped off my 2014 Ford Transit Connect, I gave a detailed description regarding a sliding door latch part that had brok On a Thursday evening when I dropped off my 2014 Ford Transit Connect, I gave a detailed description regarding a sliding door latch part that had broke and was missing. Friday the shop at Don Vance Ford (Marshfield, MO) called and told me that the mechanic could not find anything wrong. All the mechanic had to do was compare the sliding door with the issue, with the exact same sliding door on the other side in order to see what was missing (never mind the description of the problem that was in his/her work order). The service Rep said they had to order the part. Come Monday, they gave excuses about not having the part yet...comes from the Ford warehouse in Saint Louis (Wow, a whopping 200 miles away---you can walk that distance 3 days) Then, Tuesday...excuses. Wednesday...excuses. Then, Thursday morning I get a call that informs me that UPS miss-delivered the part....so they still don't have it. Personally, even though they called me each day, I don't believe they ever ordered the part. Because, there's no money to be made under warranty on a 2 minute repair. Did you folks know that a dealerships shop makes more money for the dealership than all of the combined revenue from selling new and used cars? That's a fact. I'll pick up my vehicle today and fix the door myself. I bought this Transit Connect from Don Vance Ford, my wife is in the market for a new car. Guess where we won't buy it? More

Repairs on 2016 Transit Connect A faulty wiring harness disabled all of the accessory functions and the vehicle couldn't be moved as the shifter didn't work. They claimed that Ford A faulty wiring harness disabled all of the accessory functions and the vehicle couldn't be moved as the shifter didn't work. They claimed that Ford would only split the cost of the harness but no labor. In the process they also fixed a recall on the door locks of the rear door. I filed a complaint with Ford and they said they would inform the dealer. Vance had the vehicle for another month and did nothing to fix it. They said it needed a new door module and that would be over $200. They supposedly fixed it but it worked before they touched it. When I got the vehicle back they had removed a door panel and cut the insulation and just left it. In addition they ran a wire from the fuse block to somewhere under the front right side. This wire is loose with no protection and floats in the breeze. It will surely rug against something and short out or break. I would expect this kind of work in a driveway with a motor hanging from a tree not a "certified Ford service department" Better off taking your vehicle to the shade tree mechanic as he will be better than Don Vance. I have picture should you like see their "professional" work. More