Don Vance Ford

Great experience and great customer service. Felt like a customer and not a number. Don Vance earned my respect and be a repeat customer. Thanks! customer and not a number. Don Vance earned my respect and be a repeat customer. Thanks! More

AVOID DOING ANY BUSINESS HERE.I would leave no stars if AVOID DOING ANY BUSINESS HERE. I would leave no stars if I could for the review, but I will never buy another vehicle from here ever again! Not onl AVOID DOING ANY BUSINESS HERE. I would leave no stars if I could for the review, but I will never buy another vehicle from here ever again! Not only did they try to short me on my trade in (I did my research on NADA pricing and what the truck actually costs with all of my after market parts), but Gary Skelton refused to negotiate with me on pricing. How are you going to be a salesmen and refuse to negotiate a high priced truck? I wasn't bringing a piece of junk to trade in either, so what I asked for was completely doable and reasonable. I was very interested because the truck was built exactly the way I wanted it to be. It was a custom order, so the sale was almost guaranteed, and he STILL managed to blow it. When the truck was in, I was in the middle of my work week and he left me a voice-mail stating that I had to hurry up and make sure I was going to buy this vehicle or if he could go ahead and put it on the lot. Are you kidding Me? I ORDERED THE TRUCK WITH MY MONEY!!! I had the credit and the co-signer lined up. All he had to do was throw me a good deal, because I'm not agreeing on a price on a truck that I can't see. He laughed in my face and then smirked the entire time he walked over to the truck that I had already put money on for an order. I went to multiple dealerships for pricing on my trade in and brought it up with Gary, he wasn't even listening, all he did was pull up a paper from the file and say that it was the final offer. I had added multiple things onto my trade in before I came back and he refused to even listen to me. I'll be removing their badge from my truck today. I will never forget what happened today and how I was treated. I will always recommend people to stay away from this lot. Drive to Springfield! Corwin is a much better option and I should've went through them! My parents have ordered many vehicles through them, but have now told me that they will never come back because of this situation. Like I said in the beginning, avoid this place if you're looking for a truck, they are a joke. More

A friend of my husband’s was trading in a truck and we were going to buy the trade. Friend told salesman we wanted the truck. We called them and told them we wanted the truck. We were told not to come were going to buy the trade. Friend told salesman we wanted the truck. We called them and told them we wanted the truck. We were told not to come down that day as the truck had to be throughly checked out. Next day salesman calls but we didn’t get to the phone in time and IMMEDIATELY called back, kept going directly to voicemail. Seen the truck listed online and called the dealership and left messages. Even explained to a different salesperson what was going on, he sent us to voicemail. Finally our salesperson calls to get our email address to send us the hold deposit form. Less than an hour later he text my husband to tell him a different salesperson sold the truck. Absolutely disgusting behavior from a business. Drag it out for two days just to tell us they sold it out from under us. We will not ever buy anything from Don Vance auto group!!! More

Gary Skelton always does a great job! Very helpful, friendly and explains everything. I have bought several vehicles from this dealership and they have always been great to deal with. friendly and explains everything. I have bought several vehicles from this dealership and they have always been great to deal with. More

Answered intelligent questions promptly without flourish in a straightforward manner. Deal was cemented quickly online and executed quickly when I arrived... a breath of fresh air. in a straightforward manner. Deal was cemented quickly online and executed quickly when I arrived... a breath of fresh air. More

Had a bad experience with Don Vance Ford, they messed up my Ford Pass rewards, about $210.00, I had a terrible time retrieving them and getting what I was promised, Don Vance Manager Michael did not seem to my Ford Pass rewards, about $210.00, I had a terrible time retrieving them and getting what I was promised, Don Vance Manager Michael did not seem to know how to fix it,and did not want to accept responsibility, sales staff did not seem to care...the employees need to be educated on this program. I will not return. More

I guess after the sale they just do not care, They promised my Ford Pass points of $210 for truck purchase, never got them, no luck in getting attention from them about this matter.....I will not reco promised my Ford Pass points of $210 for truck purchase, never got them, no luck in getting attention from them about this matter.....I will not recommend them at this time. More

EXTREME LOW BALL OFFERS ON YOUR TRADE....DON’T DO IT. THEY WILL INSULT YOU. I WILL NEVER DEAL WITH THIS OUTFIT AGAIN AFTER THEIR INSULTING OFFER FOR MY TRADE. KBB SAYS MY CAR HAS A RETAIL VALUE OF 12,000 THEY WILL INSULT YOU. I WILL NEVER DEAL WITH THIS OUTFIT AGAIN AFTER THEIR INSULTING OFFER FOR MY TRADE. KBB SAYS MY CAR HAS A RETAIL VALUE OF 12,000 PRIVATE PARTY 8,000...THEY OFFERED ME 2,000! I have every service record and it’s in pristine condition. Shame on you DON VANCE! More

New Car experience Don Vance Ford and Gary Skelton were recommended to me by a retired Ford employee. I dealt with them by phone only and purchased a new Focus. It was Don Vance Ford and Gary Skelton were recommended to me by a retired Ford employee. I dealt with them by phone only and purchased a new Focus. It was exactly as they quoted, and was delivered to my home as promised. I would recommend this dealership in a heartbeat. More

Long Distance Car Purchase I recently was forced to buy a replacement for my 2011 Mustang convertible following a serious accident. I live in Minnesota. This Missouri dealership I recently was forced to buy a replacement for my 2011 Mustang convertible following a serious accident. I live in Minnesota. This Missouri dealership offered a price that made it worth my time and expense to buy from them. Gary Skelton was an extremely friendly, responsive and accommodating partner in this transaction. He went out of his way to make this a positive buying experience. Thank you, Gary! Don and I got home safely and declare you the BEST! Susan C. More