Don Vance Ford

It doesn’t even deserve a one star rating. On June 21, 22 I took my ‘19 Mustang GT to this dealership (where I purchased my car w/ warranty) for a tune up, tire rotation (where they inspect we On June 21, 22 I took my ‘19 Mustang GT to this dealership (where I purchased my car w/ warranty) for a tune up, tire rotation (where they inspect wear on tires - keep in mind they said my tires passed inspection) and my grill shudder actuator was needing to be replace because my car was throwing a wrench code placing my car in limp mode. They had my car for a week and waited til last minute to change the spark plugs. When they called me to tell me my car was finished they informed me that they only had 7 plugs after they had my car for a week and knew what they need to do. I opted to change my plugs once they informed me they had other customers to take care of and they normally have the plugs on hand. Then they cleared the code. Then the code came back on 2 days later. The manager informed me that they couldn’t get the code on and informed me that they can’t see past codes. So I created a case with customer service. They told me that it was the ECM. Replaced that after having the car for one week. I picked my car up and only had it an hour until the wrench code appear. Then my car sat at the dealership for a week because they couldn’t get the code back on. Replaced 3 sensors had it for another week. Code was back on after a couple days the manager said it was the PCM and I would have to buy a second key to reprogram the PCM (PCM is covered by warranty). Ended up not needing a second key. Manager told me that they could see the stores codes (lied to me the first time). *had to call them to see if it was done * they do not let you know anything, literally it is a guessing game with service. Picked up my car, WAS INFORMED MY TIRES NEED REPLACE, had it for a week and magic, the code is on. They are now saying that it is part of the grill shudder which they replace the other part the first time I took my car. The manager is not helpful nor is the service adviser. I have not felt more mowed down or taken advantage of. I have only received one document from from 6/21 til now. I called them to see if the part came for the Grille Shudder and they had to replace the intake for the ECM because they didn’t seal it correctly. The manager told me he would call me back. I waited an hour and half for a call back which I didn’t receive. So i called, I had to informed the manager that this is MY CAR, MY MEANS FOR TRANSPORTATION. Then told me he didn’t have time to call me to tell me they forgot to order the part. The part was not ordered the day prior and this isn’t the first time they “forgot” to order the part. They offered me a rental car for one day. I will never recommend Don Vance Ford in Marshfield, MO for service or even purchasing a car. They have made this so much more stressful then it needs to be. Also the wrench code is very severe. Caused a loss of acceleration. This could get me killed but they just kept clearing the codes after they guessed what was wrong. Also can cause damage to my car. I am not one to make complaints, contact executive office or the bbb. But in this case, I am. I will not be treated this way by a company I paid thousands of dollars for warranty and the vehicle!!! This company and employees do not provide customer service. It’s more or less you call them if you wanna know. More

I think Alicia was my service contact and would have to say she was the only have way decent thing about this entire experience, well I never did get a quote to fix my problem until I made a second contact say she was the only have way decent thing about this entire experience, well I never did get a quote to fix my problem until I made a second contact, but there where plenty of excuses. I would give no stars if possible. Service department is the worst. Brought my Transit Connect Van is for a $2,000.00 repair, Had to pawn my 2019 Chevy Silverado to pay off my tab when it was done. I am a local Webster County customer but not a Dan Vance customer anymore. Would have saved thousands of dollars by taking to a local shop. More

Second new vehicle I purchased from them in 4 years great salesman to work with along with the whole team. salesman to work with along with the whole team. More

I buy from these guys a lot and always have an excellent experience. Highly recommend. experience. Highly recommend. More

We found what we were looking for at Don Vance Ford through Cars.com. We made the three-hour trip and found friendly and fair service without the sales pressure. Highly recommended! through Cars.com. We made the three-hour trip and found friendly and fair service without the sales pressure. Highly recommended! More

Our salesman Thomas was super helpful, so was Ben in the finance department. Very pleasant experience. finance department. Very pleasant experience. More