Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Don Vance Ford
Marshfield, MO
80 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 80 reviews
March 16, 2024
Excellent salesperson. Showroom appearance was very good. Friendly and professional made it a very nice sales experience. What I’ve come to expect at this dealership aft Showroom appearance was very good. Friendly and professional made it a very nice sales experience. What I’ve come to expect at this dealership after buying my last 8 vehicles from them. More
by Jim
Employees Worked With
Gary, amy
March 14, 2024
The vehicle I purchased was cleaned and ready to go. Jason (Sales Staff) was easy to work with and informative and assisted with moving my 5th wheel from my trade-in to the new truck. Other staff I work Jason (Sales Staff) was easy to work with and informative and assisted with moving my 5th wheel from my trade-in to the new truck. Other staff I worked with were also exceptional. More
by Charles
Employees Worked With
Jason (Sales); Amy (Finance)
January 25, 2024
Car was not cleaned well when we picked it up. Mud in the back seat floorboards and to hand prints on the liner in the very back. Very noticeable on a light colored liner. Wiper fluid reservoir Mud in the back seat floorboards and to hand prints on the liner in the very back. Very noticeable on a light colored liner. Wiper fluid reservoir was totally empty. Not sure about the other fluids. We were only given one key fob. And the fact that there was only one was never mentioned at anytime. Response when we asked was a shrug and saying I can't give you what I don't have. Have purchased from here before with much better customer service. Also when doing the financing, loan agent was speaking very loud about personal information. So everyone in the showroom could hear her. I am sure that everyone knew our terms and credit scores. That is unacceptable. More
by robynsthomas4
Employees Worked With
Gary Skelton
December 04, 2023
I came from out of town, they picked me up at the airport, the truck was ready and as described. I had a great experience from my salesman, Jason Carter to the finance lady. airport, the truck was ready and as described. I had a great experience from my salesman, Jason Carter to the finance lady. More
by david.woods
Employees Worked With
Jason Carter
November 11, 2023
Purchased an $81,000 2021 F350 DRW 4x4 in Sept 2023 from salesman Mike Hartman and general manager Mike Barker and was told multiple items serviced prior to purchase. After several hour drive home found ma salesman Mike Hartman and general manager Mike Barker and was told multiple items serviced prior to purchase. After several hour drive home found many of the items stated to have been serviced appearing in need of repair/service. Attempted to contact dealer for repair and was belittled by the general manager for following up on items. Attempted to contact owner by phone to discuss interactions with general manager and issues with truck and was told all communication would need to go through general manager. Sent owners Don and Vicky Vance a certified letter attempting to remediate issues with truck purchase prior to leaving review and had no response 3 weeks later. More
by Jennie
Employees Worked With
Mike Hartman, Mike Barker
