Don Vance Ford

Very efficient and extremely polite people they pick up my car on time. Let me know when it’s being delivered back always goes over what they’ve done and what needs to be done and approximately the cost of my car on time. Let me know when it’s being delivered back always goes over what they’ve done and what needs to be done and approximately the cost of any repairs. More

My wife and I bought a 2024 Jeep Wagoneer from the here. We were happy with the experience until we were getting ready to leave and found out the vehicle came with only one key, we were then told they order We were happy with the experience until we were getting ready to leave and found out the vehicle came with only one key, we were then told they order on on them. A week later I call to inquire about the key only to be told it would be replaced if we had bought the extended warranty and waited a couple months to turn it in on that. Very irritating to say the least, I then call parts to see what said key would cost 500$+. Details like that should of been disclosed BEFORE the sale. More

Kate and Tyler helped me find what I wanted. They did not push instock trucks on me. Maximum rebates were given. They did not push instock trucks on me. Maximum rebates were given. More

They are friendly and do a good job. The environment is clean with snacks and juice while you wait for car work to get done. The environment is clean with snacks and juice while you wait for car work to get done. More

Communication was terrible. I live an hour away, which they knew, and they left me hanging as to the status of my car. I brought it in on a Monday afternoon to have a noise in t I live an hour away, which they knew, and they left me hanging as to the status of my car. I brought it in on a Monday afternoon to have a noise in the front end checked out. I called THEM right before closing time because I hadn't heard from them. They hadn't even looked at my car yet. The next day when I called, again near closing time, the girl who answered the phone said the technician working on my car wasn't there that day, and asked if I could call back the next day. I said, "Do you mean to tell me there is no one there who can tell me the status of my car?" She said she would talk to the service manager, and she put me on hold. When she came back, she said the technician was new and didn't leave very good notes, and just didn't understand their procedures about keeping customers informed. I'll make this long story short by saying that in the five days my car was there, communication was never initiated by them. I had to call each time. When I picked the car up on Friday afternoon, my steering wheel and floor mat were covered in greasy dirt, and they didn't bother to clear out the TPM warning on the dash after replacing the tires. They had known since Thurdsay afternoon that I was picking the car up on Friday, so you would think they could have had it ready for me. I was not impressed with their communication, or the lack of care they took with my car. The only good thing I can say is that it seems to be fixed. More

I would not take my F-150 anywhere for service than Don Vance Ford! I bought the truck new in 2019. It is my very 1st NEW truck! This dealer has always been fair and honest with me and my family over the y Vance Ford! I bought the truck new in 2019. It is my very 1st NEW truck! This dealer has always been fair and honest with me and my family over the years. Great folks! More

Awesome pricing on used vehicles. No xx financing. Dennis Horne handled my sale and was very knowledgeable about the vehicle and took the time after the sale to run through all of tec No xx financing. Dennis Horne handled my sale and was very knowledgeable about the vehicle and took the time after the sale to run through all of tech on the vehicle. I've never had any sales rep do for me. The only reason I didn't give them five stars is because they offered me the least amount for my trade-in of the three dealers I went to. They had the best vehicle for the money and that's why they got the sale. I would definitely recommend if they have a vehicle you're interested in to go check it out give them a chance to earn your business. More

The Salesman Dennis was amazing! He found exactly what we wanted. He knows and understands the products. We met a Maintenance tech who answered all of our questions. We plan on He found exactly what we wanted. He knows and understands the products. We met a Maintenance tech who answered all of our questions. We plan on using the Maintenance Facility there. Purchasing a vehicle was an easy process. Recommending this Dealership to our Family and Friends. More

We have purchased both cars from them and the sales team is great to work with. Thank you so much Don and Alex and everyone else that was involved. Roy loves his Ford Bronco. is great to work with. Thank you so much Don and Alex and everyone else that was involved. Roy loves his Ford Bronco. More

No problems everyone was great. I will always go to Don Vance Service Dept. they help me all the time. I will always go to Don Vance Service Dept. they help me all the time. More