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Don Vance Chrysler Dodge Jeep Ram
Marshfield, MO
90 Reviews
Don Vance Auto Group is 3rd generation locally owned and operated.
At the helm of Don Vance Ford and expanding to include Don Vance Chrysler Dodge Jeep Ram, our legacy is woven with the spirit of service, expertise, and a passion for delivering excellence. It all started with Big Don, a retired U.S. Air Force veteran who started into the world of car sales in 1978, planting the roots of the original Don Vance Ford in Versailles, Missouri. Through dedication and learning the ropes, Big Don laid the foundation of our commitment to quality and customer trust.
His son, Don Vance Jr., stood alongside him, absorbing and modernizing the business for 11 years before co-founding Don Vance Ford in Marshfield in 1992. Since then, Dons wife Vickey and their 3 kids- Donald, Andrea, and Savanna have joined the business. Though the car industry is ever changing our goal has always been the same: showcase America’s best vehicles, fairly priced, and forge relationships based on unwavering trust and love for what we do.
Our accolades, from being one of Ford’s top dealerships for Super-Duty Trucks to receiving the prestigious President’s Award over the years, reflect our commitment to excellence. But our dedication goes beyond sales—our foray into Don Vance Chrysler Dodge Jeep Ram expanded our horizons, enabling us to redefine exceptional customer experiences. Awards like the FCA Customer First For Excellence Award, bestowed upon us consecutive years, validate our relentless pursuit of providing unparalleled service, as judged by esteemed organizations like J.D. Power & Associates.
At the heart of our business beats a commitment to service, extending from our customers to the communities we proudly serve. Our state-of-the-art facilities and a team of Certified Technicians, Advisors, and Support Staff ensure that whether it’s a routine oil change or extensive engine repairs, your vehicle needs are handled with expertise and care. Here at Don Vance, we’re more than a dealership; we’re a family, treating employees, vendors, and customers alike with the warmth and care that family deserves.
Experience a car-buying journey redefined at Don Vance, where upfront pricing meets downhome service. Our commitment is simple: offer our very best price, harnessing our buying power and discounts, ensuring transparency from the start. Whether you’re purchasing your next vehicle from us or allowing us to find your perfect match, expect not just a great deal on a quality vehicle, but an experience you’ll delight in sharing with friends. At Don Vance, it’s not just about selling cars; it’s about fostering relationships that stand the test of time
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 90 reviews
Verified Customer
March 25, 2025
Mike Burton greeted us out on the lot. He was very professional and personable. He answered all questions that were asked and very accommodating during the whole process. He helped us fin He was very professional and personable. He answered all questions that were asked and very accommodating during the whole process. He helped us finding the right Grand Cherokee L that we wanted. It made the whole experience go smooth. Ben Haney was our finance manager, and he was very insightful in the whole process. More
by johnsonkevinw
Employees Worked With
Mike Burton and Ben Haney
March 05, 2025
Selling car to buyer in saint Louis county should provide emission inspection. They firstly lied that they have done it but could not find the paper file.(but no sticker on the window) And they asked me do i emission inspection. They firstly lied that they have done it but could not find the paper file.(but no sticker on the window) And they asked me do it and said to offer a reimbursement. Then the next day, they argue the inspection is not required, and regret to offer the reimbursement. And they admit that they are not certifid to do emission test at all. Rediculous dealer. More
by bo.z
Employees Worked With
Madison
February 23, 2025
I've never been treated so badly as I was treated at Don Vance Chrysler Dodge Jeep Ram in Marshfield, MO. I believe they do deceptive business practices. My son and I went to buy a RAM truck and had problem Vance Chrysler Dodge Jeep Ram in Marshfield, MO. I believe they do deceptive business practices. My son and I went to buy a RAM truck and had problem after problem with paperwork, pricing, and then financing lied to us and even after writing a check to buy the truck outright and completing the paperwork, they wouldn't let us drive it off the lot, and said we would have to come back days later to get it. Then the 30-day temp tag was only a 3-week temp tag, and they refused to give us a new one. More
by LJ
Employees Worked With
Todd, Robin
February 09, 2025
My husband and I drove one hour to test drive two cars. Neither started (2025) left and never heard from dealership. Not good customer service. The manager should of reached out and apologized. The entire Neither started (2025) left and never heard from dealership. Not good customer service. The manager should of reached out and apologized. The entire experience was horrible from the beginning. More
by llohbeck001
Employees Worked With
I don't remember
October 25, 2024
Extremely dishonest dealership! !! Priced a 2024 RAM 1500 Laramie that had an MSRP of $72,415 and was showing a dealer discount of $17,929 with rebates from RAM totaling $4,500. !! Priced a 2024 RAM 1500 Laramie that had an MSRP of $72,415 and was showing a dealer discount of $17,929 with rebates from RAM totaling $4,500. This particular truck has hail damage, which would explain the sizeable dealer discount. I questioned the salesman about the manufacturer rebates, as it should have been a 15% off MSRP rebate instead of $4,500. That would have made the rebate from RAM, a total of $10,862. He acted like he had no idea what this rebate was. It is a national rebate, so everyone qualifies for it. This 15% off MSRP rebate would have added an additional discount off the truck of $6,362. When coupling that with the dealer discount (again on a truck that has hail damage), total discounts should have been $28,791, for a sale price of $43,624. Unfortunately when I questioned them about this, all of a sudden, they tell me that it doesn't matter if I take the $4,500 rebate showing on their website, or the 15% off MSRP rebate that I asked them about (which was $10,862), the price of the truck was going to be the same. This is the deceptive and dishonest part. They already had a dealer discount. That dealer discount should have been honored regardless of the rebates from RAM. Instead, they were going to lower the dealer discount so that I wouldn't get the additional $6K off, for taking a truck off their hands that has hail damage. Salesman had no good explanation for me other than it is at the discretion of the manager as to what the dealer discount will be on the vehicle. In other word, they can change it at anytime if it doesn't benefit them, despite already advertising it on their website. They only did that because they knew they were in a situation where they should have given me the extra discount. Instead, they chose to be dishonest and deceptive. More
by drew01251972
Employees Worked With
Aaron Robirds
February 22, 2024
In the last 5 months we have bought 2 vehicles from Skyler a 2023 Gladiator and 2022 Grand Cherokee 4xe and the experience has been great. Skyler has answered all our questions and the dealership has p Skyler a 2023 Gladiator and 2022 Grand Cherokee 4xe and the experience has been great. Skyler has answered all our questions and the dealership has provided great support to the process. If your looking for a vehicle I recommend the Don Vance team, and Skyler specifically, to help get you set up with what your after. More
by Michael R
Employees Worked With
Skyler Hanson
October 16, 2022
Bought a 2015 Ford Edge from Don Vance Jeep in June 2022 (approximately 3,000 miles ago). Now Don Vance Ford says we need a new engine to the tune of approximately $7,000. They say they changed the engine o (approximately 3,000 miles ago). Now Don Vance Ford says we need a new engine to the tune of approximately $7,000. They say they changed the engine oil, but the oil dipstick is seized in the engine and they didn’t put a oil change sticker on the windshield. My fault for not checking on that. I would not recommend this dealership for any business. They’re not even willing to help me out with a trade in without discounting their offer by the full price of a new engine More
by Brandyn
Employees Worked With
Ken Fowler and Sales Manager at Don Vance Jeep.
