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Don Vance Chrysler Dodge Jeep Ram
Marshfield, MO
19 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 19 reviews
March 25, 2025
Mike Burton greeted us out on the lot. He was very professional and personable. He answered all questions that were asked and very accommodating during the whole process. He helped us fin He was very professional and personable. He answered all questions that were asked and very accommodating during the whole process. He helped us finding the right Grand Cherokee L that we wanted. It made the whole experience go smooth. Ben Haney was our finance manager, and he was very insightful in the whole process. More
by johnsonkevinw
Employees Worked With
Mike Burton and Ben Haney
March 05, 2025
Selling car to buyer in saint Louis county should provide emission inspection. They firstly lied that they have done it but could not find the paper file.(but no sticker on the window) And they asked me do i emission inspection. They firstly lied that they have done it but could not find the paper file.(but no sticker on the window) And they asked me do it and said to offer a reimbursement. Then the next day, they argue the inspection is not required, and regret to offer the reimbursement. And they admit that they are not certifid to do emission test at all. Rediculous dealer. More
by bo.z
Employees Worked With
Madison
February 23, 2025
I've never been treated so badly as I was treated at Don Vance Chrysler Dodge Jeep Ram in Marshfield, MO. I believe they do deceptive business practices. My son and I went to buy a RAM truck and had problem Vance Chrysler Dodge Jeep Ram in Marshfield, MO. I believe they do deceptive business practices. My son and I went to buy a RAM truck and had problem after problem with paperwork, pricing, and then financing lied to us and even after writing a check to buy the truck outright and completing the paperwork, they wouldn't let us drive it off the lot, and said we would have to come back days later to get it. Then the 30-day temp tag was only a 3-week temp tag, and they refused to give us a new one. More
by LJ
Employees Worked With
Todd, Robin
February 09, 2025
My husband and I drove one hour to test drive two cars. Neither started (2025) left and never heard from dealership. Not good customer service. The manager should of reached out and apologized. The entire Neither started (2025) left and never heard from dealership. Not good customer service. The manager should of reached out and apologized. The entire experience was horrible from the beginning. More
by llohbeck001
Employees Worked With
I don't remember
October 25, 2024
Extremely dishonest dealership! !! Priced a 2024 RAM 1500 Laramie that had an MSRP of $72,415 and was showing a dealer discount of $17,929 with rebates from RAM totaling $4,500. !! Priced a 2024 RAM 1500 Laramie that had an MSRP of $72,415 and was showing a dealer discount of $17,929 with rebates from RAM totaling $4,500. This particular truck has hail damage, which would explain the sizeable dealer discount. I questioned the salesman about the manufacturer rebates, as it should have been a 15% off MSRP rebate instead of $4,500. That would have made the rebate from RAM, a total of $10,862. He acted like he had no idea what this rebate was. It is a national rebate, so everyone qualifies for it. This 15% off MSRP rebate would have added an additional discount off the truck of $6,362. When coupling that with the dealer discount (again on a truck that has hail damage), total discounts should have been $28,791, for a sale price of $43,624. Unfortunately when I questioned them about this, all of a sudden, they tell me that it doesn't matter if I take the $4,500 rebate showing on their website, or the 15% off MSRP rebate that I asked them about (which was $10,862), the price of the truck was going to be the same. This is the deceptive and dishonest part. They already had a dealer discount. That dealer discount should have been honored regardless of the rebates from RAM. Instead, they were going to lower the dealer discount so that I wouldn't get the additional $6K off, for taking a truck off their hands that has hail damage. Salesman had no good explanation for me other than it is at the discretion of the manager as to what the dealer discount will be on the vehicle. In other word, they can change it at anytime if it doesn't benefit them, despite already advertising it on their website. They only did that because they knew they were in a situation where they should have given me the extra discount. Instead, they chose to be dishonest and deceptive. More
by drew01251972
Employees Worked With
Aaron Robirds
February 22, 2024
In the last 5 months we have bought 2 vehicles from Skyler a 2023 Gladiator and 2022 Grand Cherokee 4xe and the experience has been great. Skyler has answered all our questions and the dealership has p Skyler a 2023 Gladiator and 2022 Grand Cherokee 4xe and the experience has been great. Skyler has answered all our questions and the dealership has provided great support to the process. If your looking for a vehicle I recommend the Don Vance team, and Skyler specifically, to help get you set up with what your after. More
by Michael R
Employees Worked With
Skyler Hanson
October 15, 2022
Bought a 2015 Ford Edge from Don Vance Jeep in June 2022 (approximately 3,000 miles ago). Now Don Vance Ford says we need a new engine to the tune of approximately $7,000. They say they changed the engine o (approximately 3,000 miles ago). Now Don Vance Ford says we need a new engine to the tune of approximately $7,000. They say they changed the engine oil, but the oil dipstick is seized in the engine and they didn’t put a oil change sticker on the windshield. My fault for not checking on that. I would not recommend this dealership for any business. They’re not even willing to help me out with a trade in without discounting their offer by the full price of a new engine More
by Brandyn
Employees Worked With
Ken Fowler and Sales Manager at Don Vance Jeep.
November 22, 2021
Great, friendly fair service. Efficiency somewhat lacking and wait period a bit overextended. Expected date and time the vehicle was available got changed constantly, but we are happy with the vehicle we rec and wait period a bit overextended. Expected date and time the vehicle was available got changed constantly, but we are happy with the vehicle we received, the price we paid, and the financial assistance that was provided. Overall it was a satisfactory experience. More
by Gracedegase2010
Employees Worked With
Mitch, Andy
