Don Miller Subaru East

Excellent Price and Buying Experience We first connected with Dean by email. He offered us a great price on the Subaru Hybrid Crosstrek. We test drove the vehicle and David spent all the We first connected with Dean by email. He offered us a great price on the Subaru Hybrid Crosstrek. We test drove the vehicle and David spent all the time we wanted reviewing the car features and answering our questions. This car satisfied by desire to replace my old Passat Wagon with a car with comparable features and driving experience. The process was smooth from beginning to end. It is Lear this dealership prides itself on customer service. I was offered a great price, but never felt pressure to buy. More

Beware Dean Woldstad What an unpleasant experience. I browsed the dealer's website and clicked to get a price quote for a 2014 Crosstrek Hybrid and to ask whether the deal What an unpleasant experience. I browsed the dealer's website and clicked to get a price quote for a 2014 Crosstrek Hybrid and to ask whether the dealership has any special pricing agreement with my employer, since several in the area do. Dean Woldstad responded and was evasive from the start. He claimed that they offer "aggressive" pricing, but when pressed for details refused to offer any and claimed that [he] would be shocked" to hear that I was correct when I told him about special pricing offered by Mazda, Honda, etc. He constantly pushed to have me come into the dealership in person while still not answering my questions, but going on tangents about how demand is high so prices are at or near sticker and how unsafe non-Subaru vehicles are. Strangely, when I mentioned that I was also considering a Honda CR-V and Mazda CX-5 in addition to the Crosstrek, he told me that "If I was purchasing, I would purchase the CX-5." I finally just shared an internet price quote from another Subaru dealership with him for a similar Crosstrek to the one I asked for, and Dean again strongly implied that I was lying about it and that I should shop elsewhere. All I wanted was answers to a couple of questions: 1) Yes or no, do they offer negotiation-free pricing for my company. 2) What's their best price for the car/can they compete with the other dealership. Instead, I got a confusing, sales-y runaround, got called a liar, and got told to take my business elsewhere. Unbelievable. I went ahead and emailed the GM of the dealership to tell him about this awful experience and never heard a thing back in response. In the end, I did take my business elsewhere - just across town to Don Miller Subaru West - where I was treated very well and had a great experience. If you're considering a Subaru in Madison, definitely watch out for Dean Woldstad and Don Miller East. Don Miller West was great - I worked with Dennis there and he was awesome. More

Above and beyond When I bought my 2013 Subaru Forrester from DJ a year and a half ago I was so happy with my experience. No pressure sale. Very knowledgeable. No nonse When I bought my 2013 Subaru Forrester from DJ a year and a half ago I was so happy with my experience. No pressure sale. Very knowledgeable. No nonsense. Respectful. I love my vehicle and am pleased with my overall experience at Don Miller Subaru. I figured, like many dealers I've worked with in the past, that once I purchased my new car the dealer wouldn't give a hoot about me or my car. I was so wrong. I stopped into Don Miller recently and asked about a few scratches (normal wear and tear) on my car and wondered if it was covered by the protection plan I'd purchased. DJ said scratches aren't covered, but he wants me to continue loving my vehicle. He went above and beyond and immediately made arrangements to have them buffed out. For FREE! Incredible. Such great service. DEFINITELY recommend Don Miller Subaru and DJ as your dealer. More

Excellent People and Service DJ is very helpful and willing to go out of the way for people. I spoke to DJ about getting an automatic car starter for my vehicle months ago. I to DJ is very helpful and willing to go out of the way for people. I spoke to DJ about getting an automatic car starter for my vehicle months ago. I told him at the time it was not affordable to me. I was blessed this last Christmas when my parents gave me the money to purchase an automatic starter. I never even mentioned to them that I wanted it. God is good. I was in getting my Subaru serviced and spoke to DJ about the automatic starter. DJ checked for an automatic starter and had one in stock and told me he would give it to me at cost. I was blessed a second time. God is good all the time. DJ is patient and goes the extra mile. He is always friendly and cares about people. He has a positive attitude and charismatic personality. Thanks DJ for all you do. May God richly bless you. More

We drove 70 miles to visit this dealership because they had the vehicle we were interested in, provided a very realistic quote upfront, and had an unassuming feel with the desire to earn our business. All had the vehicle we were interested in, provided a very realistic quote upfront, and had an unassuming feel with the desire to earn our business. All dealer staff we dealt with we're very professional, friendly, and attentive. Pricing negotiations were fair, forward, and short. Don Miller's staff provided our most satisfying car buying experience to date. More

DJ is a knowledgeable, friendly and considerate salesman who certainly knows the Subaru vehicles that are available at this dealership. He displayed a patient and engaging manner of interacting with us, wh who certainly knows the Subaru vehicles that are available at this dealership. He displayed a patient and engaging manner of interacting with us, while he took a good deal of time to first understand our needs and preferences regarding the used Outback that we were seeking -- before he suggested five or six models in our price range for us to examine and/or take out for a test drive. He appeared to be quite genuine in encouraging us to take a comfortable amount of time in driving/experiencing each vehicle that we examined. DJ readily answered all of our questions in a confident, reassuring manner, and there was no evidence of impatience or heavy-handed pressure as we were narrowing down our choices. This was one of the most comfortable, "laid back" and satisfying sales experiences that I have ever experienced!! After we had selected our "new car" and were filling out the paperwork, DJ surprised us with a full tank of gas (other dealers in the past had sold us cars with only a couple of gallons of gas left in the tank - about enough to get part way home!) and he transferred our belongings from our trade-in to our Outback, so that we were happily able to start back home in our new car. I would certainly recommend DJ and Don Miller Subaru East to any of our friends who are in the market for a fairly-priced, pre-owned vehicle. More

I purchased my BRZ from 2000 miles away. Shannon and Michael were both incredibly easy to work with and thoughtful. They did everything they said they would when they said. They even took pictures of my Michael were both incredibly easy to work with and thoughtful. They did everything they said they would when they said. They even took pictures of my car waiting safely in the garage for its cross country pick up & as the driver was loading my car on the truck so I could see it getting ready for its road trip. I absolutely cannot say enough good things about my in working with them and Don Miller. More

We dealt with Don Miller downtown and on the West Side in the past, and I was never disappointed with sales OR service. Our latest experience at East bears this out as well. We bought a new car even though the past, and I was never disappointed with sales OR service. Our latest experience at East bears this out as well. We bought a new car even though we were trying to go another year with our old one! After spending 8 hours between sales and service, having some value-added tweaks done at our own request, I feel like these guys are there to make the car buying and service experiences as seamless as possible. It was surreal for a few days - we had trouble absorbing all of what transpired. They were universally patient and forthcoming with advice and answers to questions. There were even unexpected happy surprises along the way. Subaru is the best car on the road, and buying one at East is the best experience possible. Simple beginning service was done efficiently. Our portable satellite radio was installed with the wiring under the console so it would be out of sight and not in the way at no additional charge. Jim spent a lot of time with us, showing us the new features of the 2013 Outback, some of which we were not aware of, since we were hoping to buy or lease a 2012 model and had researched only that vintage. Overall, no complaints. I look forward to my next visit to Don Miller. These are real people, not fake sales guys who paste on a happy face over their usual cynical ones. They really believe in the cars that they are selling and servicing, and it shows. More

When the time arrived to look for A replacment for our forester we decided to return to Don Miller to look and see what will fill our need at this time. The service we recieved was nothing but the best. forester we decided to return to Don Miller to look and see what will fill our need at this time. The service we recieved was nothing but the best. In our search there were some challenges and all the sales people were there to find the correct SUB. for us. THANKS More

Shannon Marcott was totally professional and pleasant to work with in helping me purchase my second Subaru, a 2013 XV Crosstrek... sweet vehicle! And Michael Christiano went more than the second mile in han work with in helping me purchase my second Subaru, a 2013 XV Crosstrek... sweet vehicle! And Michael Christiano went more than the second mile in handling the partial financing I needed to complete the deal. A joy to work with both gentlemen. I look forward to continued support in maintaining this vehicle with assistance from Terry Streeter and the Don Miller Service Deptment. More