Don Miller Subaru East

Great Dealership Decent deal and friendly, family style dealership. Will buy another Subaru from this dealer in the future. Sales floor is friendly and service is dece Decent deal and friendly, family style dealership. Will buy another Subaru from this dealer in the future. Sales floor is friendly and service is decent. More

Really good experience all the way through the process Can't believe I'm saying this, but we had a really pleasant experience buying a new Forester. My husband and I went in just for a test drive, but we b Can't believe I'm saying this, but we had a really pleasant experience buying a new Forester. My husband and I went in just for a test drive, but we both really liked the Forester. And Jim Casey, our salesman, was very knowledgeable and helpful -- not pushy. And once we bought it, they didn't try to sell us a bunch of other crap. Jim spent probably half an hour showing us around the vehicle, syncing my iphone, and making sure we knew how to operate it safely. An honest-to-goodness decent car-buying experience -- my first ever. We'll go back. More

DJ Reinhart gave us a great carbuying experience. My wife and I bought a new Outback, and had an incredible experience here. Our salesman was DJ, I highly highly recommend that you request him. He was My wife and I bought a new Outback, and had an incredible experience here. Our salesman was DJ, I highly highly recommend that you request him. He was incredibly knowledgable, and was not pushy in the slightest. He easily answered all of our questions, and showed us everything that we wanted to know about the car (and things that I didn't even know I wanted to know about the car.) We test drove on a Saturday, and he gave us his business card with his cell phone number and said call him at anytime with any questions we could ever have and he would be happy to help, but that he wasn't going to call us; I can't tell you how awesome it was to be in a completely pressure-free environment, and have such an incredibly helpful and friendly salesman. We got an incredible deal, there wasn't any nickel and diming, and the process was so transparent. The buying process was incredibly easy as well, we walked in at 9am and we were gone by 10:30 with our new car. I just really don't have a single bad thing to say about my experience here. If I had to do it all over again, I would hands down without hesitation come back here and ask for DJ. More

In the market for arrogance? Then Don Miller is the place to shop. First, Subarus are very good cars. I leased a 2006 Impreza and a 2010 Forrester, both from Don Miller and I Then Don Miller is the place to shop. First, Subarus are very good cars. I leased a 2006 Impreza and a 2010 Forrester, both from Don Miller and I loved them. Today, Subarus are selling like hotcakes, virtually everything they can ship. And don't Don Miller know it. In spite of that, last month I went to Don Miller, and thought I had come to a deal. A good deal, not fantastic, but something I felt comfortable with. I produced a letter from Subaru Motors Finance (SMF)when my last lease ended, Dec '13 which said they'd pick up the first month's payment on a new lease and the disposition fee for the Forrester. I FULLY understood that was a limited time offer, and told the salesman such, but I said, as a 3 time repeat customer, could they find out if SMF would extend the offer to pick up the first month's lease, $253.00. He "checked" and said he didn't see a problem. So, he gave me a blank purchase contract to sign, ILLEGAL AS xxxx, and asked for some money down, to "prove" I was serious, and then sent me in to see the Finance Manager. The old coot sales manager stopped by, who had signed the blank contract (ILLEGAL) and joked about what a good deal I was getting. Obviously, the salesman knew the offer was bogus because he disappeared. The finance manager went to the file cabinet, pulled out a policy from SMF saying the offer was only good for 6 months after the previous lease ended. I said I realized it had expired, but I was told that it would still be possible and that's the basis on which I agreed to the deal. I asked the Finance Manager if he could get SMF on the phone and perhaps, since I was an 8 year lessee who had always paid on time, check with them to get another 3 years of business. "No." Now, even if SMF had said no on the speaker phone and he was humoring me, I'd probably have gone through with the lease. Even better if they had gone to bat for a three-peat customer. But no. Then he looked at me with dead eyes and said, "So?" I said, would Don Miller lower the price $253 to make up the difference. "No, that was our offer." They were still making about $1,500 on it. So I grabbed my cash, any document I had signed and left. Arrogant Don Miller lost a customer and Subaru lost a customer for life. I spent $30,000 on my first two leases, and this one would have been worth $9-10,000 for Subaru and SMF and they would have gotten a well taken care of leased car back after 3 years to resell and another $1,000 for Don Miller for maintenance business for three years. If you're set on a Subaru, there is a dealer in Waukesha and one in Janesville. Don't fall for the Don Miller Deal/screwing that they spend thousands of dollars on full page ads in the State Journal and Isthmus and on radio and TV each week, but they diss a three-peat customer over $253. Did I mention arrogant? There are a lot of good cars, and a few dealers that treat you with respect. Don Miller is not one of them. I think it's a corporate culture kind of thing, because I had a similar bad experience when they sold Pontiac. Only that time they had me sign a contract for a car on order with one set of options, and "oops" it came in with other options for $1,500 more. More

Great service with new Outback We went knowing the car we wanted already, but we were shown all the different option packages by our salesman, Jim. When my car arrived he sat with m We went knowing the car we wanted already, but we were shown all the different option packages by our salesman, Jim. When my car arrived he sat with me and showed how all the different features works, even synced my phone with my car for me. I love my new Outback and would recommend one and this dealership if you want one too. More

Excellent Experience at Don Miller Subaru Superior knowledge, courtesy, and service by salesman DJ Rhinehart and other staff at Dealership. Recommend visiting them if looking for a vehicle. D Superior knowledge, courtesy, and service by salesman DJ Rhinehart and other staff at Dealership. Recommend visiting them if looking for a vehicle. Did extensive on-line pricing and car information reviews on Subaru.com and other dealership/info sites before buying. More

Jim did a great job helping us find a new Outback (our third Subaru)! We knew it wouldn't be an easy task, with Subaru models averaging only 4 days on the lot, but we were able to find one that fit o (our third Subaru)! We knew it wouldn't be an easy task, with Subaru models averaging only 4 days on the lot, but we were able to find one that fit our needs on the very first day - with Jim's assistance. The entire process went very smoothly. More

Great Experience! After many attempts to buy a Subaru at other dealerships, I am very happy that I ended up dealing with Don Miller Subaru East. Everyone was a great h After many attempts to buy a Subaru at other dealerships, I am very happy that I ended up dealing with Don Miller Subaru East. Everyone was a great help..Steve, Jason, and DJ. DJ was the best. He took the time to go through everything and walked me around the building showing and introducing me to the other departments. He gave me the feeling that Subaru owners and staff are like a family in a way. It was great experience and I am so enjoying my new Subaru XV Crosstrek!!! More

Ditto: Knowledgeable and friendly/organized environment. A previous reviewer said it best. We dealt with David Stellflue and he made the Subaru shopping experience a pleasure. He had great knowledge on the A previous reviewer said it best. We dealt with David Stellflue and he made the Subaru shopping experience a pleasure. He had great knowledge on the Impreza we were looking at, answering all of our questions clearly, and explaining everything we needed to know about the car. David made the experience pressure- and stress-free, which helped us feel confident and comfortable doing business with him, even after considering some other car companies and dealerships. Jason Gest helped make the financing and paper signing less of a chore, and was very patient with us, even at the end of a long day. Thank you for the great car buying experience. We look forward to being part of the Subaru family! Dave More

Knowledgeable and Friendly/Organized environment Tim Bisbee in sales was wonderful. Long History of his love for cars comes through his passion for the Subaru. Was able to 'cut to the meat' of what Tim Bisbee in sales was wonderful. Long History of his love for cars comes through his passion for the Subaru. Was able to 'cut to the meat' of what I needed to know about this awesome car. Peter Hubbard GM was 'no nonsense' on the business side of backing up the vehicle in light of it's many competitors. Jason Gest helped my husband and I with the financing aspects. He was very professional, pleasant, and focused which is a great comfort when making such a purchase. Rick Tonstad (Service Advisor) was a bit busy to talk to, but am looking forward to meeting him when I have service checks but from the brief visual I got, he looked like he had a few years under his belt. Viewing the 'service bay' it was clean, organized, and very professional looking. Gave me a sense of trust when I saw a few gray hair guys (like me). No cars were being serviced at the time, but a couple were in the 'drive up,' and the mechanics were 'on deck.' It was my first visit at this dealership on August 18th, and my 2nd was 16 days later when I picked up my new 2016 Subaru Outback. I thank my husband first for checking out consumer report, Tim and Peter for knowing 'their stuff,' and the engineers at Subaru for making such a beautiful machine. She's a beauty! Respectfully submitted, Sharon Stroh More