Don Mealey Chevrolet - Service Center

Dropped off my 2017 Silverado for tapping noise under the hood…. Here is their initial text to me from the service department: Good morning, Yes sir he got the diag finished last night before we left. It hood…. Here is their initial text to me from the service department: Good morning, Yes sir he got the diag finished last night before we left. It does need to have the lifters replaced on it. To do the lifters you're looking at $7189.44. I do have to order the parts so we would be looking at next week for completion. Once the parts arrive i would have a better idea of which day and time exactly. Please let me know how to proceed. Surprised at the cost for what should be (in my mind) around an 8 hour job. Asked for written estimate and it started to makes some sense. But still high. John Fletcher the service director reached out to me to discuss and explained everything very well. He worked with me on the margins he had available to him an I am happy to say we worked it out in the end. Rachel, the service tech, did her job without fault and I applaud her for working with a somewhat disillusioned customer. More

Shame on chevy for making vehicles and not training thier mechanics how to fix the issue. Thar being said, shame on the dealership for charging for a service they could not fix because they havent a clue. Th mechanics how to fix the issue. Thar being said, shame on the dealership for charging for a service they could not fix because they havent a clue. They should listen to the customer. Total scam More

my wife contacted the service department about getting an appointment to get our equinox oil changed, The rep said they were too busy to talk and someone would call us back. About 4 hours later she again c appointment to get our equinox oil changed, The rep said they were too busy to talk and someone would call us back. About 4 hours later she again called and was told they are too busy to talk to her and that someone would call her back. She said forget it and a rep from ford was very friendly to her and immediately scheduled an appointment, I have purchased four equinox but now I'll soon be in the market for a new vehicle and will be going to ford because you are just too busy to talk to your customers. You may want to let whomever answers the phone know how important it is to be friendly and assist the customer. See what one poor response can do???? More

Michael Salazar has outstanding customer service and solving problems skills. He will work with you untill all issues with your vehicle are resolved. He is the very big asset to this dealership. I would solving problems skills. He will work with you untill all issues with your vehicle are resolved. He is the very big asset to this dealership. I would recommend him 100%. More

Took my car in for oil change/tire rotation/fluid top off on Friday, received a call from service department indicating car was ready to pick but they couldn’t do the tire rotation. Said my lug nuts had swol on Friday, received a call from service department indicating car was ready to pick but they couldn’t do the tire rotation. Said my lug nuts had swollen, never heard of this. The most shocking hint about the call was I was told it would cost over $620 to replace 20 lugs nots. Told me the lug nuts were over $18 each and it would be about an hour and a half labor. I was dumbfounded, but knew enough to know this was a scam and told them I would wait on that service. Was also disappointed when I picked up car there was no discount on the oils change since they didn’t perform the tire rotation. Call me crazy but 74.50 plus tax is a lot for an oil change. I will not be bringing my car in for any other service. The thing that breaks my heart is what if an older woman who is alone and doesn’t know much about vehicles got this call, they could have very easily been taken for over $620. Don Mealy should be ashamed of themselves. More

Extremely Unprofessional. AVOID AT ALL COSTS. I've been coming to this dealership for some time and I never had an experience like this. Instead of trying to help Nick simply AVOID AT ALL COSTS. I've been coming to this dealership for some time and I never had an experience like this. Instead of trying to help Nick simply gave me a bill for $1600 to REPLACE A BATTERY. When asked why I can't have inspected per warranty ( brand new suburban with 30k miles on it (mind you). Nick with sarcasm replied that it is "self explanatory and that i shouldn't waste his time asking for an explanation. Sorry we're not all service advisors Nick! More

Mike reached out to me to follow up on a service complaint I had. Mike told me the protocols in place and promised to look into my issue further. Mike also said if I had any future issues to ask for complaint I had. Mike told me the protocols in place and promised to look into my issue further. Mike also said if I had any future issues to ask for him. More

Recently relocated from Jax Beach to Windermere and had an exhaust issue with my Chevy Cavalier. Although it’s old, it is most beloved, prized possession, bc it was my late mom’s trusty car. It only has ap an exhaust issue with my Chevy Cavalier. Although it’s old, it is most beloved, prized possession, bc it was my late mom’s trusty car. It only has approx. 80K miles and is well-maintained bc I only take my 3 cars to dealers for service. Took car in on 10/20/2022 and just picked it up yesterday, 11/2/2022. Worked with a kind, responsive and fairly professional service advisor named Natalie. My frustration and gross dissatisfaction have to do with (1) the length of time it took to get my car back for a catalytic converter repair; (2) being charged an excessive $75 for a specious Miscellaneous Disposal Fee, which is outrageous on face; and (3) being overcharged by $75 in connection with my car having to be towed to S & G in Minneola to remove some “broken bolts”, a task that this dealer strangely couldn’t perform bc it didn’t have proper equipment. I write this honest review in good service to other consumers and to put the dealer on notice that I will be following-up with GM and the owner of the dealership. I cannot tolerate the $150 in excessive charges, particularly as (1) this Chevy dealer charges a whopping $160+/hr for labor (more than the last hourly rate I paid to service my luxury S-Class Mercedes-Benz and my luxury BMW sports convertible); (2) the $75 Disposal Fee is completely arbitrary and bogus where the dealer needs to absorb its own costs of doing business, already has inflated labor charges and significantly marked up parts charges; (3) the grossly dishonest and deceptive $75 disposal fee is not commensurate with the work that was performed; (4) I was informed yesterday by my fmr dealer service advisers in Jax that in all likelihood, the old, removed catalytic converter will be sold by Don Mealy bc it contains desirable precious metals that are valuable to recyclers, scrapyards, and other salvagers in the secondary market; (5) S & G charged the dealer $140.00 ($75 less than what I got charged) to remove the bolts with equipment Don Mealey shockingly didn’t have; and (6) I USED MY AAA TOWING BENEFITS TO TRANSPORT MY CAR TO S & G AND BACK TO DON MEALEY. I hereby demand an immediate refund of $150.00 for this horrific, predatory, and unscrupulous car repair experience. In no event will I sit idly by and allow this to stand. Seemingly, this dealership has concocted a cornucopia of tactics that are tantamount to unfair, deceptive and burdensome trade practices. In the future, I empathically urge other consumers to strongly consider alternative car repair options and dealers in metro-Orlando, like me. More

The manager, Witt, and John Fletcher went out of their way to get our car repaired at a price we could afford.we are on fixed income. Will be customers forever. way to get our car repaired at a price we could afford.we are on fixed income. Will be customers forever. More

Katie Philips is an absolute gem at Don Mealey Chevrolet Clermont and a credit to this institution. She is the absolute reason I would return for a repair. Clermont and a credit to this institution. She is the absolute reason I would return for a repair. More