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Don Mealey Chevrolet - Service Center

Clermont, FL

2.9
184 Reviews

184 Reviews of Don Mealey Chevrolet - Service Center

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April 15, 2023

Took my car in for oil change/tire rotation/fluid top off on Friday, received a call from service department indicating car was ready to pick but they couldn’t do the tire rotation. Said my lug nuts had swol More

by Terri.cate62
Recommend Dealer
No
Employees Worked With
Sean Ward
Apr 18, 2023 -

Don Mealey Chevrolet responded

Terri, it is apparent that your oil change service wasn’t carried out in a satisfactory manner. I hope to always provide a positive experience, and it appears your time spent with us does not reflect that value. Thank you for letting me know so I can make the necessary customer service adjustments. Please contact me at your earliest convenience if you’d like to discuss your experience further. I look forward to speaking with you soon. Sincerely, Service Director: John Fletcher jfletcher@dmchevy.com

January 12, 2023

Extremely Unprofessional. AVOID AT ALL COSTS. I've been coming to this dealership for some time and I never had an experience like this. Instead of trying to help Nick simply More

by kimran95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Wright
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Don Mealey Chevrolet responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, General Sales Manager: Jon Boam jboam@dmchevy.com

December 28, 2022

Mike reached out to me to follow up on a service complaint I had. Mike told me the protocols in place and promised to look into my issue further. Mike also said if I had any future issues to ask for More

by cwilliamsjr163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The Service Team
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Ward
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Salazar
Jan 03, 2023 -

Don Mealey Chevrolet responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact me at your convenience. Sincerely, Service Director: John Fletcher jfletcher@dmchevy.com

November 03, 2022

Recently relocated from Jax Beach to Windermere and had an exhaust issue with my Chevy Cavalier. Although it’s old, it is most beloved, prized possession, bc it was my late mom’s trusty car. It only has ap More

by ESTESQ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Natalie Torres
Nov 07, 2022 -

Don Mealey Chevrolet responded

I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I appreciate you taking the time to talk to our service Director and I am glad he was able to work with you to get this resolved. Sincerely, Service Director: John Fletcher jfletcher@dmchevy.com

July 27, 2022

The manager, Witt, and John Fletcher went out of their way to get our car repaired at a price we could afford.we are on fixed income. Will be customers forever. More

by chas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Whit Gilman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Salazar, Natalie Torres
Jul 28, 2022 -

Don Mealey Chevrolet responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Service Director: John Fletcher jfletcher@dmchevy.com

June 18, 2022

Katie Philips is an absolute gem at Don Mealey Chevrolet Clermont and a credit to this institution. She is the absolute reason I would return for a repair. More

by grenadiers1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Natalie Torres
Jun 18, 2022 -

grenadiers1 responded

Katie Phillips stepped in and took over the repair process of my 2015 Chevrolet Camaro. She communicated extremely efficiently, explained the process thoroughly, and delivered as promised. She was understanding when I explained I had to take the day off work for the repair to be completed and worked around my schedule and her technician’s training. She was courteous and very thorough. Without her professionalism, the process would never have been as efficient. I am extremely grateful and would not hesitate to bring my car in to this dealership if it meant I was able to work with her again.

November 12, 2021

𝗔𝗩𝗢𝗜𝗗: Don Mealey Chevrolet of Clermont, FL at all costs. Their service department (whom had possession of my new 2021 Tahoe for 3 weeks due to a recall) caused front end damage to my front bumper More

by Mack
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick Wright
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2021

By far the best service ever! John Fletcher and Rachel made the experience outstanding. I would recommend them to everyone. Thank you all for everything More

by britt.alouani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
The Service Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2021 -

Don Mealey Chevrolet responded

Britt, we loved reading this review! Happy customers are our aim, and it appears John and Rachel really hit the bullseye. We’ll make sure to share your experience with them, and if you have any further questions or worries, we’re always available to help. Sincerely, General Sales Manager: Jon Boam jboam@dmchevy.com

June 08, 2021

One of the best porters there. He is very professional and knows what he is doing, he treated me like I was his number 1 priority and answered all my questions More

by Donmealy717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Merriman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Rustum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Salazar, Scott Young, Natalie Torres
Jun 11, 2021 -

Don Mealey Chevrolet responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Service Director: John Fletcher jfletcher@dmchevy.com

June 05, 2021

I have made three calls to talk to the service department. Individual that I talk to says they will call me back. So far nobody has called me back in the last two days. More

by jmiller1159
Customer Service
Recommend Dealer
No
Employees Worked With
John Fletcher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Don Mealey Chevrolet responded

We acknowledge your review and are currently looking into the events you’ve detailed.

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