Don Mealey Chevrolet - Service Center

Had my 2018 cadillac towed in for service on the brakes, the staff was professional and attentive to my concerns and even found addition items that needed to be repaired. Always kept me informed and did not the staff was professional and attentive to my concerns and even found addition items that needed to be repaired. Always kept me informed and did not steer my in the wrong direction. Got car back and it was 100% and they did not overcharge me. It's nice to find a Dealer that cares. More

I had the worst experience as I took my Cadillac in for service and left with noise in the front end that I was told the bearing after having that bearing replaced. The noise continued, so I took the car t service and left with noise in the front end that I was told the bearing after having that bearing replaced. The noise continued, so I took the car to Massey Cadillac and discovered the noise was coming from the rear tires. The technician did not tighten the lug nuts. Their service manager was very defensive from the word go. That it was not their problem More

Mr. Simmons did a great job helping me out with locating a part that was hard to find. Other parts and dealers tried but weren't successful. I appreciate his hard work and diligence in helping me. a part that was hard to find. Other parts and dealers tried but weren't successful. I appreciate his hard work and diligence in helping me. More

We took my son’s car in to check out squeaks in the brakes and steering. We had an appt. The worst service advisor , Nick Wright , helped when we went to check on an update after 2 hours. We could se brakes and steering. We had an appt. The worst service advisor , Nick Wright , helped when we went to check on an update after 2 hours. We could see the car sitting in the same place it had been sitting for 2 hours. He told us”they are literally test driving it now” I said I think it’s there and hasn’t moved. He said “next time I will have them park it somewhere else so you won’t think it hasn’t been moved”. So I asked well how long has it been back because nobody told us it was ready? He said “Well if I was a mind reader I would have called you earlier”. At that point we just got the paperwork and left. They have lost 2 customers today because of Nick Wright and his apparent hatred for his job. We will NOT go back. I had to give him a 1 star but he doesn’t deserve anymore than a zero. More

I have been bringing my 2018 Silverado to the dealership for service since I bought it (from here), Rachel has been my advisor 90% of the times and have zero issues. Always willing and able to assist. for service since I bought it (from here), Rachel has been my advisor 90% of the times and have zero issues. Always willing and able to assist. More

Mr. Simmons helped with locating a part that I needed. He above and beyond the work necessary to secure the part and I am very thankful to him for his help. I don't know what I would have done without his ex above and beyond the work necessary to secure the part and I am very thankful to him for his help. I don't know what I would have done without his expert help. Thank you Mr. Simmons.... More

Dropped off my 2017 Silverado for tapping noise under the hood…. Here is their initial text to me from the service department: Good morning, Yes sir he got the diag finished last night before we left. It hood…. Here is their initial text to me from the service department: Good morning, Yes sir he got the diag finished last night before we left. It does need to have the lifters replaced on it. To do the lifters you're looking at $7189.44. I do have to order the parts so we would be looking at next week for completion. Once the parts arrive i would have a better idea of which day and time exactly. Please let me know how to proceed. Surprised at the cost for what should be (in my mind) around an 8 hour job. Asked for written estimate and it started to makes some sense. But still high. John Fletcher the service director reached out to me to discuss and explained everything very well. He worked with me on the margins he had available to him an I am happy to say we worked it out in the end. Rachel, the service tech, did her job without fault and I applaud her for working with a somewhat disillusioned customer. More

Shame on chevy for making vehicles and not training thier mechanics how to fix the issue. Thar being said, shame on the dealership for charging for a service they could not fix because they havent a clue. Th mechanics how to fix the issue. Thar being said, shame on the dealership for charging for a service they could not fix because they havent a clue. They should listen to the customer. Total scam More

my wife contacted the service department about getting an appointment to get our equinox oil changed, The rep said they were too busy to talk and someone would call us back. About 4 hours later she again c appointment to get our equinox oil changed, The rep said they were too busy to talk and someone would call us back. About 4 hours later she again called and was told they are too busy to talk to her and that someone would call her back. She said forget it and a rep from ford was very friendly to her and immediately scheduled an appointment, I have purchased four equinox but now I'll soon be in the market for a new vehicle and will be going to ford because you are just too busy to talk to your customers. You may want to let whomever answers the phone know how important it is to be friendly and assist the customer. See what one poor response can do???? More

Michael Salazar has outstanding customer service and solving problems skills. He will work with you untill all issues with your vehicle are resolved. He is the very big asset to this dealership. I would solving problems skills. He will work with you untill all issues with your vehicle are resolved. He is the very big asset to this dealership. I would recommend him 100%. More