Don Mealey Chevrolet - Service Center

It got very ugly at Don Mealey this afternoon, see my review below. I am so pissed still. Grant was really great, he laid out my deal with thought and accuracy . He was courteous and very Knowledgeab review below. I am so pissed still. Grant was really great, he laid out my deal with thought and accuracy . He was courteous and very Knowledgeable. Grant also took his time in explaining and showing all the car features once the sale was finalized. Grant, I consider is a major asset to Don Mealey Car Dealership in Clermont. Above was my review back in May 2024 and I gave Don Mealey a 4 star review. I had purchased a brand new 2024 Corvette C2 and 2 weeks later I purchased in a all cash acquisition, a used 2018 Equinox with 49,000 miles on it. Wow what a year does to my opinion of Don Mealey, 3 weeks ago my transmission blew on my Vette, all covered under warranty, in shop for 2 weeks due to only one technician that knows how to repair it and apparently there were 2 other Vettes in front of me with the same issue. However my Equinox has had issues from automatic front driver window malfunction issues, rear window wiper malfunction malfunction and tire sensor issues. Took the Equinox to fix issues back in December of 2024, only the rear wipers were completely fixed, the others remained unrepaired. Today I went in for oil change for my Equinox and mentioned that the tire sensor still lit up on the dashboard. Rachel told me it would be $198 to repair, I was not happy that it was not covered so she directed me to John Fletcher, Operations Manager, what a stressful time that was. He basically told me that the car is not under warranty and that they fixed it once back in December for free but this time it will cost me. He was the rudest guy I ever met and not only condescending but also unqualified to lead a service dept. The big issue is that I do not drive either car that much, Vette has 3500 miles (0 when purchased) on it and the Equinox has 51,400 on it (49,000 when purchased) totally of 5500 between 2 cars within 1 year. Vette could end up being a lemon and the Equinox I got ripped off on due to poor maintenance evaluation prior to my cash purchase. I was visibly upset and was able to speak with GM, Whit Gilman, after the Fletcher debacle , however I was still not satisfied. Whit did offer to take care of the tire sensor but asked me to make an appointment even though the part was on site, so why not just repair it then? I believe the sales team, maybe not all, have a desire to sell vehicles at any cost and then the service department takes no responsibility when issues arise, they blame it on the manufacturer or customer which Fletcher tried to persuade to me was the case in the Vette issue, I had none of that, he thinks he's the smartest guy in the room and we are all idiots. Finally Fletchers lack of empathy is beyond words. I plan on trading in the Equinox and reviewing my rights on the Lemon Law regarding the Vette. Not that they care but be assured I will not be near a Don Mealey dealership ever again unless I have to turn in the Vette there. More

I want to thank Alex for the great job he did selling me a used car he was very knowledgeable and took his time explaining everything about the sale. He was very professional about it and seemed to be the n a used car he was very knowledgeable and took his time explaining everything about the sale. He was very professional about it and seemed to be the nicest guy. Thank you Alex ! More

I have had 3 vehicles now with John and his team. John has always took great care of me and my family, always puts customers first and goes out of his way to do what’s right for the customer. Best in John has always took great care of me and my family, always puts customers first and goes out of his way to do what’s right for the customer. Best in the business! More

Thumbs up awesome awesome awesomeness awesome great great experience .Ryan is professional knowledgeable in the mechanical end of vehicle great experience .Ryan is professional knowledgeable in the mechanical end of vehicle More

Had my 2018 cadillac towed in for service on the brakes, the staff was professional and attentive to my concerns and even found addition items that needed to be repaired. Always kept me informed and did not the staff was professional and attentive to my concerns and even found addition items that needed to be repaired. Always kept me informed and did not steer my in the wrong direction. Got car back and it was 100% and they did not overcharge me. It's nice to find a Dealer that cares. More

I had the worst experience as I took my Cadillac in for service and left with noise in the front end that I was told the bearing after having that bearing replaced. The noise continued, so I took the car t service and left with noise in the front end that I was told the bearing after having that bearing replaced. The noise continued, so I took the car to Massey Cadillac and discovered the noise was coming from the rear tires. The technician did not tighten the lug nuts. Their service manager was very defensive from the word go. That it was not their problem More

Mr. Simmons did a great job helping me out with locating a part that was hard to find. Other parts and dealers tried but weren't successful. I appreciate his hard work and diligence in helping me. a part that was hard to find. Other parts and dealers tried but weren't successful. I appreciate his hard work and diligence in helping me. More

We took my son’s car in to check out squeaks in the brakes and steering. We had an appt. The worst service advisor , Nick Wright , helped when we went to check on an update after 2 hours. We could se brakes and steering. We had an appt. The worst service advisor , Nick Wright , helped when we went to check on an update after 2 hours. We could see the car sitting in the same place it had been sitting for 2 hours. He told us”they are literally test driving it now” I said I think it’s there and hasn’t moved. He said “next time I will have them park it somewhere else so you won’t think it hasn’t been moved”. So I asked well how long has it been back because nobody told us it was ready? He said “Well if I was a mind reader I would have called you earlier”. At that point we just got the paperwork and left. They have lost 2 customers today because of Nick Wright and his apparent hatred for his job. We will NOT go back. I had to give him a 1 star but he doesn’t deserve anymore than a zero. More

I have been bringing my 2018 Silverado to the dealership for service since I bought it (from here), Rachel has been my advisor 90% of the times and have zero issues. Always willing and able to assist. for service since I bought it (from here), Rachel has been my advisor 90% of the times and have zero issues. Always willing and able to assist. More

Mr. Simmons helped with locating a part that I needed. He above and beyond the work necessary to secure the part and I am very thankful to him for his help. I don't know what I would have done without his ex above and beyond the work necessary to secure the part and I am very thankful to him for his help. I don't know what I would have done without his expert help. Thank you Mr. Simmons.... More