Don Ledford Automotive - Service Center

Just took my 2023 Traverse in for diagnostic. I had a 10:15 appointment. When I made the appointment was told 1-3 hr wait and we have a lounge for you as I told them I was by myself and no one t I had a 10:15 appointment. When I made the appointment was told 1-3 hr wait and we have a lounge for you as I told them I was by myself and no one to pick me up. When I got there was told my car wouldn’t even be looked at until 4 PM. There were 12 cars ahead of me. I asked do you have a loaner, no. I said I can’t sit here that long. When I purchased the car was told our Service Department is top notch. Why couldn’t someone call and let me know they are backed up. I had an hour drive to the Dealership. Rescheduled me for Thursday and was told I need to have someone bring me. That is not an option for me. Why give appointment if you aren’t going to stick to your 1-3 hr timeframe I was told. I made an appointment closer to home and when I explained what happened was told they have a shuttle that will bring me back home. Very disappointed with the way this was handled. More

I have purchased 2 vehicles from this dealership and have had all the service work done on the second vehicle at this dealership. No matter if purchasing a car or getting service done the customer service ha had all the service work done on the second vehicle at this dealership. No matter if purchasing a car or getting service done the customer service has been exceptional. All of the sales people and service people are very kind and friendly. More

I'm glad to see that Erin is still on the job. She is very efficient and knowledgeable. She is very efficient and knowledgeable. More

The service writers are so friendly and helpful. They always make me feel welcome. I appreciate their courteous manner. They always make me feel welcome. I appreciate their courteous manner. More

Excellent service. Booked online and stayed while my car was being serviced. It was fast and easy. People were very friendly. Booked online and stayed while my car was being serviced. It was fast and easy. People were very friendly. More

Well, my first experience was they didn’t top off my fluids on an oil change, which isn’t a big deal but I left it there because I had a thumping noise coming out of my stereo. I have a passenger explor fluids on an oil change, which isn’t a big deal but I left it there because I had a thumping noise coming out of my stereo. I have a passenger explorer van which is an explorer conversion so I left my car there for a week because they had somebody on vacation. They couldn’t make the one phone call to explorer to get advice on the issue. They just call and say they do not do that work. If you’re going to sell the vehicle, then you should service the vehicle correct it’ll be my last time going there talk about lazy. More

Beware! Very dishonest. Will lie contradict them self and do anything to take your money Very dishonest. Will lie contradict them self and do anything to take your money More

Such a great group of people striving to excel at their jobs here. Its a rare find, people that actually want to excel at customer service but that is exactly what you will find at Don Ledford. Very inform jobs here. Its a rare find, people that actually want to excel at customer service but that is exactly what you will find at Don Ledford. Very informative and working to make your time at the service center as simple and pain free as possible. More

The people at the front desk of the service department are clueless. Erin is the only person who was able to help me and she is an excellent asset to your business. are clueless. Erin is the only person who was able to help me and she is an excellent asset to your business. More

Great, professional, friendly and helpful staff. Appointment time was honored and work was done in a timely manner. Appointment time was honored and work was done in a timely manner. More