Don Jacobs Volkswagen

My experience with Don Jacobs Volkswagen and with David Monk was everything it should have been. David was honest and patient with me while I worked out my insecurities and he spent countless hours on the Monk was everything it should have been. David was honest and patient with me while I worked out my insecurities and he spent countless hours on the phone and email answering my questions and making sure "my car" was on the lot when I got there. The finance department was very helpful and found a loan that would work for me. It was an all around painless experience. Very different from other dealers I have dealt with. :) More

Since 1999 I have purchased 3 new VW Passats from this dealership. Each model has always been serviced by Don Jacobs. The service department is the BEST. Always fair and prompt. I had one experience with dealership. Each model has always been serviced by Don Jacobs. The service department is the BEST. Always fair and prompt. I had one experience with a difficulty occurring the day before a vacation trip and the service manager fit me into the schedule and repaired the problem at once. More

Don Jacobs always provides great service and has a very friendly staff. I am always impressed with how fast I am greeted at the door and offered a beverage/internet access. The reception area is very comfo friendly staff. I am always impressed with how fast I am greeted at the door and offered a beverage/internet access. The reception area is very comfortable and I am updated constantly with the progress of my vehicle's service visit. I highly recommend this establishment for all your service needs! More

After buying a used Volkswagon Beetle w/ 40,000 miles I realized I needed to get it serviced to check out any repairs that might be needed. I was cautious about going to the dealer and not to my normal re realized I needed to get it serviced to check out any repairs that might be needed. I was cautious about going to the dealer and not to my normal repair shop. I was blown away by the professionalism that I saw in service!! Brain Hill was very prompt in returning my calls and knew the answers to all my questions as a new volkswagon owner. I was told about the current warranty and when to bring in my car in next. As a female car owner I never felt intimidated or unsure of what I needed to do. The best part apart my visit was how much my daughter enjoyed her fresh apple that was given to both of us as we left. We've been back once since and when we pulled up she said "Yeah, I get another apple!" Thank you More

I have been to 2 Volkswagen dealerships in the past in Louisville and have been treated horribly with poor service. When I came to the one in Lexington, I was expecting the same thing, but it was a compl Louisville and have been treated horribly with poor service. When I came to the one in Lexington, I was expecting the same thing, but it was a completely new experience. The customer service was excellent. The workers actually help their customers, and it makes me feel good about bringing my car here. Everytime I walk in, I am always greeted and taken care of right away. The quality of work is superb, and I cannot explain how much I value the customer service team. They are wonderful! Brian Hill has always helped me since the first day I brought my car in. He is a very hard worker and has magnificent customer service skills. I really appreciate his hard work and curteous attitude every time I bring my car in. I will continue to bring my car into this VW dealership, even if I have to drive from Louisville because of the fantastic customer service! Thanks again!! More

I've owned my VW Jetta since 2001 and have always taken it back to Don Jacob's (where I purchased the car) for the scheduled maintenance. The ONLY customer service person I work with at VW Service is Brian it back to Don Jacob's (where I purchased the car) for the scheduled maintenance. The ONLY customer service person I work with at VW Service is Brian Hill. He takes care of everything I need. I make sure I schedule the service on days he is working. Owning a foreign car is expensive to maintain so the price is more than going somewhere else other than the dealer for services. However, I ALWAYS take my car to Don Jacob's and work with Brian because I know it will be done right. They use service technicians that work solely on VW's, so they catch things that may otherwise go un-noticed. If Brian ever leaves Don Jacob's, I don't know what I will do! More

Just like any dealership, service on your vehicle will be pricey. However, Don Jacobs charged me for several services which were not even performed. For one, they charged me $175 to clean the throttle body; pricey. However, Don Jacobs charged me for several services which were not even performed. For one, they charged me $175 to clean the throttle body; 5 months later I took it to another mechanic who cleaned the throttle body for free; when I mentioned that it had just recently been cleaned, he informed me that it didn't appear to have been cleaned since installed (10 years). The list also includes very temporary, yet expensive, fixes and nonexistent newly installed parts. I guess I look like a fool, because that is how I was treated. More

Rick and Merritt went beyond normal expected service to ensure my satisfaction. Greeting was timely, follow-up was excellent, and the total invoice came in below the estimate. I am a very satisfied custo ensure my satisfaction. Greeting was timely, follow-up was excellent, and the total invoice came in below the estimate. I am a very satisfied customer who will tell many and be back. Thanks, Don Jacobs!!! More

I would never deal with these people again. They hide behind a "family atmosphere" slogan and that is farther from the truth than you can get. My wife and I test drove a used 2006 Toyota Sequoia and like behind a "family atmosphere" slogan and that is farther from the truth than you can get. My wife and I test drove a used 2006 Toyota Sequoia and liked what we saw. When we returned to the lot the salesman was ready to make the deal happen. We went back and forth with him and the sales manager for at least two hours. At one point he said that he could not go in his managers office right now because he was busy talking to other sales managers about their yearly report. This statement was made while my pregnant wife sat next to me and had been waiting for at least an hour and a half. Here's the kicker!! We made an offer and they accepted pending that we get a certain amount for our trade in. Well, our trade in was priced 800 less than fair value trade in on both nada and kbb and that is at the worst possible value. We were 1300 away from a deal in a bad economy. When we were leaving the salesman walked us out and said that they were going to find out how much the repair on the DVD system would be (deal contingent) and that he would try to make something happen. Either way he was going to call us to let us know. So the next day went by and I called the guy back to find out what he came up with and was given the run around and told that after a full day they still had no word on what the cost would be. At this point I told the salesman that my wife wanted the car and that if they would give me 500 more dollars on my trade in (still 375 less than true trade in value) that I would pay the difference! I just knew the deal was done... Day three of dealing with these guys and the salesman comes back saying that after the repairs were done they want 4000 more than their accepted offer that never happened because of the trade in. Oh buddy was I hot!!! My wife and I wasted at least 3 hours of time dealing with these people and were insulted at the end. Unless you want to get xxxxx on your trade in and jerked around in a bad economy stay away from these people because I can guarantee you I was not the first and will not be the last person to experience stuff like this from these guys. More

Had a BMW to trade in, drove it to the lot late one afternoon....after leaving it for the night for a trade-in evaluation, suddenly the car had many problems...offered me 1/2 of the fair value trade in afternoon....after leaving it for the night for a trade-in evaluation, suddenly the car had many problems...offered me 1/2 of the fair value trade in (KBB) on the car. i refused. Offered to checkout "problems" for free. All they did was have the tech price the "problems," not diagnosis them...their estimate to fix the problems was over the fair market value! They then tried to convince me that I would be better off taking their deal since repairs would cost me more than the value of the car. Had to jump start the car to get it home. Replaced the battery and everything is working fine...interesting! Will NEVER attempt to do business with these people again! More