Don Jacobs Volkswagen

Mr. Dycus was congenial in person at first but cannot, in my opinion, be trusted to follow through with his commitments. I asked a specific question regarding the engine in the Eurovan I had taken in for en my opinion, be trusted to follow through with his commitments. I asked a specific question regarding the engine in the Eurovan I had taken in for engine repair. He said he'd get back to me but didn't saying the the age of the van (1995) required a paper search. I really wonder how a Volkswagen dealership/repair facility correctly repairs these engines (5 cylinder, aluminum head, cast iron block) without data on the requirement of headbolt replacement according to the Volkswagen technical site not to mention removal procedure for headbolts and correct installation procedure of new bolts. My repair of this engine less than 400 miles prior at great expense made me want to ask questions in advance. Mr. Dycus said he'd report me to Volkswagen!! Amazing what people will say in a temper fit!! More

I absolutely ADORE my VW Beetle and have recommended Don Jacobs to my friends because of the ease of purchasing the car and the service department doing such a great job. I NEVER dread dropping off the car Jacobs to my friends because of the ease of purchasing the car and the service department doing such a great job. I NEVER dread dropping off the car for maintenance. Gerald Brumfield, my service advisor knows I'm a very busy woman and they take that into account on each visit. They want me in and out with ease, but also with quality service. THANK YOU, DON JACOBS VW!! More

I have had my WV EO for app. 4 years, and I have been very impressed with the Don Jacobs service department. Every time I have needed help they have gone out of their way to make me feel special and have very impressed with the Don Jacobs service department. Every time I have needed help they have gone out of their way to make me feel special and have always fixed the problems quickly and completely. The performance of the service department is the reason I will buy my next VW at Don Jacobs! Morten Lillelund Chief Operating Officer Winterwood, Inc. More

Patron was excellent to work with. When I stop by Don Jacobs it was to drop of a friend to pick up his car for services. While I was at the dealership I met Patron and asked about looking at an EOS. Patr Jacobs it was to drop of a friend to pick up his car for services. While I was at the dealership I met Patron and asked about looking at an EOS. Patron was very knowledgeable about the EOS and let me know of the new zero interest rate on the 2010 EOS and he took me on a test drive. He was friendly and not pushy and allowed me the time I requested to consider if I was going to buy a new car since I had not really made plans to do that at that time. he called me several times over the following week to see if I was still interested. He impressed me with his friendliness and listened to me which I feel is essential to being a good Sales person. He worked hard to help me close the deal and I won't hesitate in recommending him to others. Ethan Buell 859-361-2405 First time owner of a VW and loving my EOS More

I was very excited to find this truck (chevy avalanche) at Don Jacobs. It had low mileage and was in excellent condition. Patron Hatcher helped make this purchase to be an easy and enjoyable buy. He was ve at Don Jacobs. It had low mileage and was in excellent condition. Patron Hatcher helped make this purchase to be an easy and enjoyable buy. He was very informative and found answers to our financing questions quickly. I would definitely recommend Don Jacobs and especially, Patron Hatcher, to my friends and family. He was polite and very courteous, making the often dreaded car purchase an enjoyable experience. AND we have absolutely loved the truck!! More

I had a great experience at Don Jacobs. I had been searching online for a couple of months for a good used truck for my daughter. I found exactly what I was looking for at a price that made it work f searching online for a couple of months for a good used truck for my daughter. I found exactly what I was looking for at a price that made it work for me. I was very impressed with the sales consultant,(Patron Hatcher). He was professional, courteous, knowledgeable, and no high pressure. My daughter is very happy with her truck and I am happy with the deal. Thanks again. More

My experience with Don Jacobs and in particular with David Monk has to be one of the best car shopping experience possible. It started the moment we walked on the lot. Mr. Monk greeted my Girlfriend ( t David Monk has to be one of the best car shopping experience possible. It started the moment we walked on the lot. Mr. Monk greeted my Girlfriend ( the one buying the car) and I with a very positive and welcoming attitude. As my girlfriend walked around Mr. Monk was very honest about and forthcoming about the cars on the lot and purchasing options available. When my girlfriend had made her decisions we informed Mr. Monk we would have to return at a later date, he was very understanding and did not push her to make a rush decision. On the day she bought the car he was very helpful in getting all of the paperwork together and filled out. While my girlfriend was with the business manager wrapping things up Mr. Monk took the time to sit and talk things over with me. He found the important documents related to her new car and walked me through how to setup the bluetooth for my girlfriends hands free setup. Overall, it was a great experience and when I am ready to buy my next VW I will not hesitate to return to Don Jacobs or work with Mr. Monk again. More

I set out to find a gently used but newer BMW 5 series for my wifes 30th birthday. Don Jacobs was my first and last stop. There was no need to look any further. They had several used certified used BMW's for my wifes 30th birthday. Don Jacobs was my first and last stop. There was no need to look any further. They had several used certified used BMW's to choose from. All with VERY low miles and still looking brand new. Gabe took the time to explain in detail everything I wanted to know. He was able to assist me the whole way through the unforgetable car buying experience. I found the car of wifes dreams and a price that I couldn't turn down. They're able to finance my BMW at an awesome rate and BMW even paid my first 3 car payments! After owning other sport luxery sedans, Don Jacobs was able to leave an everlasting experience that no other dealer has done. Very pleased! More

My experience with Don Jacobs Volkswagen and with David Monk was everything it should have been. David was honest and patient with me while I worked out my insecurities and he spent countless hours on the Monk was everything it should have been. David was honest and patient with me while I worked out my insecurities and he spent countless hours on the phone and email answering my questions and making sure "my car" was on the lot when I got there. The finance department was very helpful and found a loan that would work for me. It was an all around painless experience. Very different from other dealers I have dealt with. :) More

Since 1999 I have purchased 3 new VW Passats from this dealership. Each model has always been serviced by Don Jacobs. The service department is the BEST. Always fair and prompt. I had one experience with dealership. Each model has always been serviced by Don Jacobs. The service department is the BEST. Always fair and prompt. I had one experience with a difficulty occurring the day before a vacation trip and the service manager fit me into the schedule and repaired the problem at once. More