Don Jacobs Volkswagen

My recent purchase of a Volkswagen Passat TDI from Don Jacobs VW was by far the standard in how customer service should be in any business. Andrew Bevins and Derek Blankenship were beyond professional, t Jacobs VW was by far the standard in how customer service should be in any business. Andrew Bevins and Derek Blankenship were beyond professional, they were honest, caring, friendly and made the entire experience just down right pleasant. I got a great car, at an honest price, from an awesome team of professionals that I truly believe were and are concerned about my satisfaction. Derek insured that I was taken care of, that my wife and daughter were also taken care of while we did the deal, and then he took great pains to insure I understood everything about my new vehicle. I would reccommend this dealer to anyone and I will return again and again. More

Don Jacobs employees have always treated me with the utmost respect, patience and consideration. I have had my car serviced there for years and trust that I will get the top of the line repairs and mai utmost respect, patience and consideration. I have had my car serviced there for years and trust that I will get the top of the line repairs and maintenance as well as the best customer service and communications. Merritt Dycus has taken care of me on several occasions and I sought him out on a recommendation from a friend. I see now why they would recommend him so highly since he is honest and fair. I have also dealt with them on used car purchases. Many years ago I purchased a GEO Tracker from the used lot and that little vehicle was great. The price was right and it was a solid, dependable vehicle. Now, Patron Hatcher is working with me on a VW EOS possible purchase. He is very personable and professional and knows what he is talking about. I highly recommend Don Jacobs for any new/used vehicle purchase and regular maintenance. Regards, K Cooke More

Mr. Dycus was congenial in person at first but cannot, in my opinion, be trusted to follow through with his commitments. I asked a specific question regarding the engine in the Eurovan I had taken in for en my opinion, be trusted to follow through with his commitments. I asked a specific question regarding the engine in the Eurovan I had taken in for engine repair. He said he'd get back to me but didn't saying the the age of the van (1995) required a paper search. I really wonder how a Volkswagen dealership/repair facility correctly repairs these engines (5 cylinder, aluminum head, cast iron block) without data on the requirement of headbolt replacement according to the Volkswagen technical site not to mention removal procedure for headbolts and correct installation procedure of new bolts. My repair of this engine less than 400 miles prior at great expense made me want to ask questions in advance. Mr. Dycus said he'd report me to Volkswagen!! Amazing what people will say in a temper fit!! More

I absolutely ADORE my VW Beetle and have recommended Don Jacobs to my friends because of the ease of purchasing the car and the service department doing such a great job. I NEVER dread dropping off the car Jacobs to my friends because of the ease of purchasing the car and the service department doing such a great job. I NEVER dread dropping off the car for maintenance. Gerald Brumfield, my service advisor knows I'm a very busy woman and they take that into account on each visit. They want me in and out with ease, but also with quality service. THANK YOU, DON JACOBS VW!! More

I have had my WV EO for app. 4 years, and I have been very impressed with the Don Jacobs service department. Every time I have needed help they have gone out of their way to make me feel special and have very impressed with the Don Jacobs service department. Every time I have needed help they have gone out of their way to make me feel special and have always fixed the problems quickly and completely. The performance of the service department is the reason I will buy my next VW at Don Jacobs! Morten Lillelund Chief Operating Officer Winterwood, Inc. More

Patron was excellent to work with. When I stop by Don Jacobs it was to drop of a friend to pick up his car for services. While I was at the dealership I met Patron and asked about looking at an EOS. Patr Jacobs it was to drop of a friend to pick up his car for services. While I was at the dealership I met Patron and asked about looking at an EOS. Patron was very knowledgeable about the EOS and let me know of the new zero interest rate on the 2010 EOS and he took me on a test drive. He was friendly and not pushy and allowed me the time I requested to consider if I was going to buy a new car since I had not really made plans to do that at that time. he called me several times over the following week to see if I was still interested. He impressed me with his friendliness and listened to me which I feel is essential to being a good Sales person. He worked hard to help me close the deal and I won't hesitate in recommending him to others. Ethan Buell 859-361-2405 First time owner of a VW and loving my EOS More

I was very excited to find this truck (chevy avalanche) at Don Jacobs. It had low mileage and was in excellent condition. Patron Hatcher helped make this purchase to be an easy and enjoyable buy. He was ve at Don Jacobs. It had low mileage and was in excellent condition. Patron Hatcher helped make this purchase to be an easy and enjoyable buy. He was very informative and found answers to our financing questions quickly. I would definitely recommend Don Jacobs and especially, Patron Hatcher, to my friends and family. He was polite and very courteous, making the often dreaded car purchase an enjoyable experience. AND we have absolutely loved the truck!! More

I had a great experience at Don Jacobs. I had been searching online for a couple of months for a good used truck for my daughter. I found exactly what I was looking for at a price that made it work f searching online for a couple of months for a good used truck for my daughter. I found exactly what I was looking for at a price that made it work for me. I was very impressed with the sales consultant,(Patron Hatcher). He was professional, courteous, knowledgeable, and no high pressure. My daughter is very happy with her truck and I am happy with the deal. Thanks again. More

My experience with Don Jacobs and in particular with David Monk has to be one of the best car shopping experience possible. It started the moment we walked on the lot. Mr. Monk greeted my Girlfriend ( t David Monk has to be one of the best car shopping experience possible. It started the moment we walked on the lot. Mr. Monk greeted my Girlfriend ( the one buying the car) and I with a very positive and welcoming attitude. As my girlfriend walked around Mr. Monk was very honest about and forthcoming about the cars on the lot and purchasing options available. When my girlfriend had made her decisions we informed Mr. Monk we would have to return at a later date, he was very understanding and did not push her to make a rush decision. On the day she bought the car he was very helpful in getting all of the paperwork together and filled out. While my girlfriend was with the business manager wrapping things up Mr. Monk took the time to sit and talk things over with me. He found the important documents related to her new car and walked me through how to setup the bluetooth for my girlfriends hands free setup. Overall, it was a great experience and when I am ready to buy my next VW I will not hesitate to return to Don Jacobs or work with Mr. Monk again. More

I set out to find a gently used but newer BMW 5 series for my wifes 30th birthday. Don Jacobs was my first and last stop. There was no need to look any further. They had several used certified used BMW's for my wifes 30th birthday. Don Jacobs was my first and last stop. There was no need to look any further. They had several used certified used BMW's to choose from. All with VERY low miles and still looking brand new. Gabe took the time to explain in detail everything I wanted to know. He was able to assist me the whole way through the unforgetable car buying experience. I found the car of wifes dreams and a price that I couldn't turn down. They're able to finance my BMW at an awesome rate and BMW even paid my first 3 car payments! After owning other sport luxery sedans, Don Jacobs was able to leave an everlasting experience that no other dealer has done. Very pleased! More