Don Jacobs Volkswagen

Very good experience with staff, really they treat very nicely and very helpful Iam really thankful Volkswagens Lexington" staff. nicely and very helpful Iam really thankful Volkswagens Lexington" staff. More

Performed unnecessary maintenance! !! Charged over $600 for routine oil change! Communication is horrible! Management is non-existent! Take your VW to Louisville. It's worth the drive!! !! Charged over $600 for routine oil change! Communication is horrible! Management is non-existent! Take your VW to Louisville. It's worth the drive!! More

Not happy with service. They spent more time pushing other services than they did to take note as to what I was there for being as though I went to have 2 keys made for my c They spent more time pushing other services than they did to take note as to what I was there for being as though I went to have 2 keys made for my car since there is only one fee to program both! Needless to say they only made one key! Complete lack of attention to detail. The front desk people are not far off from clueless. Super unhappy and will never go back. More

The sales and office and service staff are the best anywhere - our salesman was the best by far anywhere anywhere - our salesman was the best by far anywhere More

Great to work with. Salesmen was very knowledgeable. Everyone went out of their way to make you feel comfortable. Salesmen was very knowledgeable. Everyone went out of their way to make you feel comfortable. More

10/10 would NOT recommend buying anything from Don Jacobs Volkswagen!! I recently bought a 2019 Subaru Forster Touring (not a cheap vehicle- “fully loaded” model) and once I got it home and started setti Volkswagen!! I recently bought a 2019 Subaru Forster Touring (not a cheap vehicle- “fully loaded” model) and once I got it home and started setting up the features, realized that one didn’t work. Keep in mind that I’m a repeat Don Jacobs customer… I paid full price for the vehicle and this was never disclosed to me. I was told that the vehicle was “inspected” and worked as advertised. After taking it to Quantrell Subaru, I learned that this was NOT the case. It requires a $1000+ fix to work properly. Don Jacobs is refusing to fix it themselves OR to pay Quantrell Subaru to fix it. They told me that I purchased the car “as it” and their hands were tied. COMPLETE xxxxxxxx! I’ll never purchase anything else from them and will highly discourage anyone that I know from buying from them either. Worst customer service experience ever… it sucks getting screwed. I will certainly be contacting the BBB to inform them of this! More

I'm not sure if the problem with the sales team is a lack of accurate information or simple dishonesty. I bought a used Honda minivan online from Don Jacobs on Dec 31, 2022. I went through the sales proc of accurate information or simple dishonesty. I bought a used Honda minivan online from Don Jacobs on Dec 31, 2022. I went through the sales process with Jason and Vanessa, and while the team was courteous and kind ,I feel misled about the details of the purchase. About a month after driving off the lot, the van needed extensive repair (about $4000 worth). A new timing belt, water pump, new brakes/rotors (which I were told were in very good condition), and I had to fix an oil leak (I was assured there were none in the sales process), among other regular maintenance issues. I was told that the van was in good shape and completely safe for my family. It was sold as is and so had no warranty, and I understand that. However, there was a significant breakdown either within the Don Jacobs team, or there is a gap between what the sales team says and actual reality. All this said, I would seriously hesitate before buying from Don Jacobs (especially their used inventory). At the very least, do not buy from them without an independent inspection. I understand my part in the process, and I've learned a lesson - however I would caution anyone from trusting the sales team here without verifying that what they say is true. More

Efficiency was a bit less than I hoped for. Seemed to be a disconnect between some of the staff (i.e. sales and finance). Seemed to be a disconnect between some of the staff (i.e. sales and finance). More

We had a great experience here! Everything was easy with them and they were so great to deal with! The finance Manager Josh called me trying to find me the best deal, Addison and Everything was easy with them and they were so great to deal with! The finance Manager Josh called me trying to find me the best deal, Addison and Christina were just so helpful in getting the deal done over the phone. John-Michael Black took care of us once we arrived to the dealership from Ashland. I recommend doing business with them! More

Sales, service and administrative staff are second to none. This ether fifth vehicle I’ve purchased from Don Jacobs and there will be a sixth. none. This ether fifth vehicle I’ve purchased from Don Jacobs and there will be a sixth. More