Don Jacobs Honda
Lexington, KY
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Dealer service department does not give honest time estimates. Went from 1hr oil change to 2.25hrs. Left stains on interior and had to contact three people to get a response of them being able to wipe estimates. Went from 1hr oil change to 2.25hrs. Left stains on interior and had to contact three people to get a response of them being able to wipe it down. Dishonest about needed repair or maintenance. Wrote up critical repairs needed but then said it would be good for 10k more miles. More
Jo Johnson is the best. 3rd time I have dealt with her and couldn’t be happier. I have recommended several times and I know I convinced one to buy a ridgeline and couldn’t be happier. I have recommended several times and I know I convinced one to buy a ridgeline More
Excellent service! Made what seemed to be impossible become a reality. Left the dealership feeling happy to be part of the Honda family. Great experience! become a reality. Left the dealership feeling happy to be part of the Honda family. Great experience! More
This is our second purchase from Don Jacobs using Mike Dobson! We are in love with our new Honda Pilot 2021! Mike treated us like family and made sure we got the right car in our budget without the normal Dobson! We are in love with our new Honda Pilot 2021! Mike treated us like family and made sure we got the right car in our budget without the normal car buying stereotype xx. He was very straight forward, honest and even beat all other offers from multiple dealerships we visited this week! If you are in the market for a new car make sure to visit Don Jacobs and ask for Mike you will not be disappointed More
Very professional and friendly. Purchasing was quite easy. Clay and Scott were both knowledgeable, friendly and efficient. The entire process was smooth, stress free, and without difficulty. easy. Clay and Scott were both knowledgeable, friendly and efficient. The entire process was smooth, stress free, and without difficulty. More
Friendly sales people. Happy with everything til I got home and noticed a piece of the door jam on the driver side was lose. The weather stripping was not glued to end on either door. This should have bee home and noticed a piece of the door jam on the driver side was lose. The weather stripping was not glued to end on either door. This should have been caught by Detail chcek. More
Buying this car was almost too easy. Mike was an excellent sales person and did a good job explaining everything. Paperwork was easy also. Would recommend. excellent sales person and did a good job explaining everything. Paperwork was easy also. Would recommend. More
Salesman was very friendly, professional, and knowledgeable about the car, He explained all the car’s features. Pleasant buying experience. Glad I chose a Honda! knowledgeable about the car, He explained all the car’s features. Pleasant buying experience. Glad I chose a Honda! More