Don Jacobs Honda

We were looking for a used one or two year old Honda CRV We were looking for a used one or two year old Honda CRV in great condition, but could not find one. We looked in Frankfort since it is the closest We were looking for a used one or two year old Honda CRV in great condition, but could not find one. We looked in Frankfort since it is the closest to our home. We found that a new Honda CRV was a very nice car. The salesman went back and forth with us and we finally left. My husband then started looking on the internet for a new Honda CRV. He found them in Lexington, Louisville and Richmond. He told them what he wanted was the final price with everything included and that we would come buy the car. Mr. Greg Hines worked with him and gave the best final price. We then went to meet Mr. Hines and test drive the car. The car was what we wanted. The experience went well and Mr. Hines did what he promised. We are very happy with our Honda CRV. More

I can't believe this place is even in business: Well I I can't believe this place is even in business: Well I can say that this place does not believe in the "Customer is right" motto nor the "Service w I can't believe this place is even in business: Well I can say that this place does not believe in the "Customer is right" motto nor the "Service with a smile" one. After having vague threats tossed my way from one of the Service Manager's named Rick, and told "Well what do you want our mechanics to do...drive around all day in your car while we pay them 70.00 an hour?" Well gee, it that's what it takes to actually do the work and fix it then yes genius!!! Instead I guess I paid to have them sit around the office all day and play XBox while watching CSI reruns. I'll never go back to this place and I'll never recommend it to anyone. I probably would have had better luck if I'd let the neighbors dog work on it. Arguing with the customer and saying that if we weren't happy with the service they'd charge us more is the worst business practice I've ever seen. More

I bought a used Minivan Toun & Country from this dealer. The people working there looks highly professional. The pricing was reliable. I rate this dealer A++++++ due to friendly treatment, reliable pricing, The people working there looks highly professional. The pricing was reliable. I rate this dealer A++++++ due to friendly treatment, reliable pricing, inteligent staff. The sales representative "Greh Hines" helped me to finalize the deal, my overall experience with this dealer is excellent. More

I bought a new Honda Civic from Don Jacobs and was pleased with the experience. I sent internet requests for price quotes to multiple dealers in my area and Greg Hines contacted me and was willing to pleased with the experience. I sent internet requests for price quotes to multiple dealers in my area and Greg Hines contacted me and was willing to offer the best price I could find. He also seemed very knowledgeable about Honda cars, which I appreciated. I ended up buying the car within a week or so after first contact and felt the whole process was very simple and I was not pressured. However, it is a big dealership so I suggest you do as much research about the car as possible, and you should have no troubles. I would recommend Greg Hines if you are an internet guy like me because he understands the internet and uses it more as a tool for him to communicate personally to you and not a gimmick like some other dealers. More

READ THE FIRST AND LAST POST AND YOU HAVE YOU ANSWER!!! SAME SITUATION TWO YEARS APART... I would never deal with these people again. They hide behind a "family atmosphere" slogan and that is farther from SAME SITUATION TWO YEARS APART... I would never deal with these people again. They hide behind a "family atmosphere" slogan and that is farther from the truth than you can get. My wife and I test drove a used 2006 Toyota Sequoia and liked what we saw. When we returned to the lot the salesman was ready to make the deal happen. We went back and forth with him and the sales manager for at least two hours. At one point he said that he could not go in his managers office right now because he was busy talking to other sales managers about their yearly report. This statement was made while my pregnant wife sat next to me and had been waiting for at least an hour and a half. Here's the kicker!! We made an offer and they accepted pending that we get a certain amount for our trade in. Well, our trade in was priced 800 less than fair value trade in on both nada and kbb and that is at the worst possible value. We were 1300 away from a deal in a bad economy. When we were leaving the salesman walked us out and said that they were going to find out how much the repair on the DVD system would be (deal contingent) and that he would try to make something happen. Either way he was going to call us to let us know. So the next day went by and I called the guy back to find out what he came up with and was given the run around and told that after a full day they still had no word on what the cost would be. At this point I told the salesman that my wife wanted the car and that if they would give me 500 more dollars on my trade in (still 375 less than true trade in value) that I would pay the difference! I just knew the deal was done... Day three of dealing with these guys and the salesman comes back saying that after the repairs were done they want 4000 more than their accepted offer that never happened because of the trade in. Oh buddy was I hot!!! My wife and I wasted at least 3 hours of time dealing with these people and were insulted at the end. Unless you want to get xxxxx on your trade in and jerked around in a bad economy stay away from these people because I can guarantee you I was not the first and will not be the last person to experience stuff like this from these guys. More

After requesting a quote for a 2008 Honda Accord EX-L via email, Shawn McBride of Don Jacobs Honda responded quickly and with the best out-the-door price the first time around of any of the local area Honda email, Shawn McBride of Don Jacobs Honda responded quickly and with the best out-the-door price the first time around of any of the local area Honda dealers. No games, no messing around. Once on the lot with price quote in hand Shawn was a pleasure to deal with in person. There were no hidden fees, crazy add-ons, or sales games played once on site. They were honest and delivered on their quoted price. Overall it was a very satisfying car buying experience. One of my best ever. Thank you Shawn McBride and Don Jacobs Honda. More

We were told that Don Jacobs had changed their sales tactics (see the reviews on this site for their BMW dealership), so we went there Saturday 2/23 to see for ourselves. We picked out a Honda CRV and w tactics (see the reviews on this site for their BMW dealership), so we went there Saturday 2/23 to see for ourselves. We picked out a Honda CRV and were given a price by the salesman, Tom. He then went to get it approved by his sales manager, and it was in fact approved. We left with the price written on the back of Tom's business card. This morning (Monday) when we called to arrange purchase and pick up of the car we were told "Oh, I forgot to add on the protection package, so it's going to be another $340." I told him that was unacceptable and we expected to pay the price he gave us for the car. He refused to do so. So Tom, are you dishonest or incompetent? In my personal opinion, those would seem to be the only choices in this case. And the irony is that we saved money by looking elsewhere for the same car. Lesson learned as well, we will never be back to Don Jacobs. More