Don Jacobs Honda

I had a great expirience at Don Jacobs. I haven't bought many cars and I find the process a little intimadating, but I got in contact with Todd Jennings at Don Jacobs and he made things very easy. There wa many cars and I find the process a little intimadating, but I got in contact with Todd Jennings at Don Jacobs and he made things very easy. There was no pressure. He listened to my needs and found me the perfect vehicle. I love my new CR-V. More

This was the best experience I've ever had in purchasing a new car. When I first arrived at Don Jacobs honda, I was promtly greeted by Joey and was welcomed to Don Jacobs Honda. I told Joey that I wanted to a new car. When I first arrived at Don Jacobs honda, I was promtly greeted by Joey and was welcomed to Don Jacobs Honda. I told Joey that I wanted to browse first, but I knew what I wanted, I just wanted to be left alone to gather some thoughts, and select the color I wanted. Joey told me to take all the time I needed, and when I had questions or wanted to look inside the Civic to just waive me over. After about 15 minutes, I waived Joey over and was ready to take a further look, and test drive. Joey asked me what was most important for me in the Civic, and what my must have's were. I told Joey, great gas mileage, being comfortable, and safety. He asked the right questions, and pointed the important factors of what I wanted. Joey didnt just ramble about things that wasnt important to me like the other dealership did earlier in the day. After spending about 15 minutes going over the car, and highlighting what was important to me. I was then offered a test drive, Joey asked to get a copy of my drivers license, and he also asked if i wanted a bottle of water to drink. The other dealership I visited had a key already, and when we were going over the car, just started driving and once again rambling. Joey asked me if it was okay if it was okay for him to drive off the lot because he wanted to demonstrate certain features of the Civic. After about 5 minutes, Joey pulled in a parking lot, and I was ready to drive. I asked Joey how long could we drive the car, and also could we take the Civic on the interstate. Joey told me that take as long of a drive that I needed to help make the decision. I drove the Civic for about 25-30 minutes on a great test drive route, and also on the interstate. The other dealership, we drove less then 10 minutes before we were back. When we got back to Don jacobs Honda, Joey asked have we selected the right car? I told him Yes, so we then walked to the service department, because he told me that he wanted to introduce to one of the service advisor to have a person of contact, and also if I had any service questions. The one thing that I liked about the service department was the they a pictures of the entire department with the years of services. 10,15,20,and 30+ years of service tech's there, I was very impressed. I was introduced to Kelle, and she gave me a business card. She answered questions I had about servicing the Civic. Kellie told me whenever the civic was ready for service, to call her to make an apointment. As we were walking through the lounge area, which was very clean, and also which had a play area for children, I had already decided i was going to buy the Civic before we even sat down at the desk. As we walked thru the showroom, Joey introduced me to Janet Hoffman, the manager of Don Jacobs Honda. Janet, was very professional and told me that this process would be very easy, and smooth. I told Janet that I wasnt sure if I wanted to lease or purchase, Janet told me that they would show me both options, and I could choose whichever I wanted to do that benefited me. Joey sat me down and asked some questions. I told him, I didnt want to do the back and fourth, that I had a budget in mind that I was trying to get to. When Joey came back from Janet's office, I was shocked that they kept their words and was at my budget range for both the purchase, and lease. I did decided to lease the Honda civic because the term was shorter, and I could get new car in 3 years. I accepted the offer, and was finshed with the paperwork process did not take long at all to finish up. Before I left, I told Joey that i wanted to speak to Janet, I told Janet that I would be back in May 2011, to buy a second car from Don Jacobs Honda for my family. I told Janet that I have a loud mouth and would definetly tell everyone about the great service and how easy it is to do business with Don Jacobs Honda. Thanks again to everyone at Don Jacobs Honda, especially Joey Banbel whom was very professional and Knowledgeable. I drove off in my new 2010 Honda Civic as a very satisfied customer for life. Be back in May 2011....... More

When I was in the market for another car, I didn't have a make or model in mind. I explained what I wanted to Mr. Jennings and I know that he really listened to me because he found the perfect match for me make or model in mind. I explained what I wanted to Mr. Jennings and I know that he really listened to me because he found the perfect match for me even the price was right!! I've had many people comment that my car is just perfect for me. He helped me thru the paperwork process and he was very patient with all of my questions and he made sure that I understood everything before moving on to the next item. It's a great comfort to know that people like him are around to help others when we need it. I'd reccommend Don Jacobs to everyone I know forever as long as they have such wonderful people working for them because the level of service will always be the best around. More

Joey was great from start to finish. He is available anytime I have a question and worked hard to make sure my deal went smoothly. Just a great experience overall! I had a trade in and I think I was anytime I have a question and worked hard to make sure my deal went smoothly. Just a great experience overall! I had a trade in and I think I was treated fairly with the trade. I love the New Odessey van! I woudl definitely do business with this dealer again ane more specifically, with Joey. He was very professional and a pleasure to work with. More

This is a great dealership. We have had very positive experiences here. We've bought 4 Hondas here over the years. Our repeated patronizing speaks for itself. Joey Banbel was the most recent salesperson experiences here. We've bought 4 Hondas here over the years. Our repeated patronizing speaks for itself. Joey Banbel was the most recent salesperson we dealt with. He was very knowledgable about the vehicle and great to work with. We'll definitely come back for our next vehicle. More

We were looking for a used one or two year old Honda CRV We were looking for a used one or two year old Honda CRV in great condition, but could not find one. We looked in Frankfort since it is the closest We were looking for a used one or two year old Honda CRV in great condition, but could not find one. We looked in Frankfort since it is the closest to our home. We found that a new Honda CRV was a very nice car. The salesman went back and forth with us and we finally left. My husband then started looking on the internet for a new Honda CRV. He found them in Lexington, Louisville and Richmond. He told them what he wanted was the final price with everything included and that we would come buy the car. Mr. Greg Hines worked with him and gave the best final price. We then went to meet Mr. Hines and test drive the car. The car was what we wanted. The experience went well and Mr. Hines did what he promised. We are very happy with our Honda CRV. More

I can't believe this place is even in business: Well I I can't believe this place is even in business: Well I can say that this place does not believe in the "Customer is right" motto nor the "Service w I can't believe this place is even in business: Well I can say that this place does not believe in the "Customer is right" motto nor the "Service with a smile" one. After having vague threats tossed my way from one of the Service Manager's named Rick, and told "Well what do you want our mechanics to do...drive around all day in your car while we pay them 70.00 an hour?" Well gee, it that's what it takes to actually do the work and fix it then yes genius!!! Instead I guess I paid to have them sit around the office all day and play XBox while watching CSI reruns. I'll never go back to this place and I'll never recommend it to anyone. I probably would have had better luck if I'd let the neighbors dog work on it. Arguing with the customer and saying that if we weren't happy with the service they'd charge us more is the worst business practice I've ever seen. More

I bought a used Minivan Toun & Country from this dealer. The people working there looks highly professional. The pricing was reliable. I rate this dealer A++++++ due to friendly treatment, reliable pricing, The people working there looks highly professional. The pricing was reliable. I rate this dealer A++++++ due to friendly treatment, reliable pricing, inteligent staff. The sales representative "Greh Hines" helped me to finalize the deal, my overall experience with this dealer is excellent. More

I bought a new Honda Civic from Don Jacobs and was pleased with the experience. I sent internet requests for price quotes to multiple dealers in my area and Greg Hines contacted me and was willing to pleased with the experience. I sent internet requests for price quotes to multiple dealers in my area and Greg Hines contacted me and was willing to offer the best price I could find. He also seemed very knowledgeable about Honda cars, which I appreciated. I ended up buying the car within a week or so after first contact and felt the whole process was very simple and I was not pressured. However, it is a big dealership so I suggest you do as much research about the car as possible, and you should have no troubles. I would recommend Greg Hines if you are an internet guy like me because he understands the internet and uses it more as a tool for him to communicate personally to you and not a gimmick like some other dealers. More

READ THE FIRST AND LAST POST AND YOU HAVE YOU ANSWER!!! SAME SITUATION TWO YEARS APART... I would never deal with these people again. They hide behind a "family atmosphere" slogan and that is farther from SAME SITUATION TWO YEARS APART... I would never deal with these people again. They hide behind a "family atmosphere" slogan and that is farther from the truth than you can get. My wife and I test drove a used 2006 Toyota Sequoia and liked what we saw. When we returned to the lot the salesman was ready to make the deal happen. We went back and forth with him and the sales manager for at least two hours. At one point he said that he could not go in his managers office right now because he was busy talking to other sales managers about their yearly report. This statement was made while my pregnant wife sat next to me and had been waiting for at least an hour and a half. Here's the kicker!! We made an offer and they accepted pending that we get a certain amount for our trade in. Well, our trade in was priced 800 less than fair value trade in on both nada and kbb and that is at the worst possible value. We were 1300 away from a deal in a bad economy. When we were leaving the salesman walked us out and said that they were going to find out how much the repair on the DVD system would be (deal contingent) and that he would try to make something happen. Either way he was going to call us to let us know. So the next day went by and I called the guy back to find out what he came up with and was given the run around and told that after a full day they still had no word on what the cost would be. At this point I told the salesman that my wife wanted the car and that if they would give me 500 more dollars on my trade in (still 375 less than true trade in value) that I would pay the difference! I just knew the deal was done... Day three of dealing with these guys and the salesman comes back saying that after the repairs were done they want 4000 more than their accepted offer that never happened because of the trade in. Oh buddy was I hot!!! My wife and I wasted at least 3 hours of time dealing with these people and were insulted at the end. Unless you want to get xxxxx on your trade in and jerked around in a bad economy stay away from these people because I can guarantee you I was not the first and will not be the last person to experience stuff like this from these guys. More